What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer’s business. The Retention Specialist’s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. What’s In It for You: - Culture is Everything! You are not joining a company – you are joining a family who all share the same goal - Saving Lives. - Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally! - ADT - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun! Job Expectations: - You will work in a dynamic, collaborative environment, working closely with customers and coworkers. - Utilize customer service and sales experience daily - Save the business by re-selling customers on the value of ADT and what matters most. - Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. - Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience. - Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. - Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer’s concern. - Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer. - Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. - Consistently improve performance and achieve your goals. - Ability to multitask; Use several tools (10 plus) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. - Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. Job Requirements: - Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 10 weeks. Any time missed effects your success. - Private, undisturbed place to work from home, free from any distractions - Designated distraction-free place to work from home - High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC - 5G Home Internet and Fixed wireless internet are not accepted providers. - Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train: - During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful. - Your learning journey is focused on product knowledge, selling/saving, competition and systems training. - Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential. - We provide development to advance your career with other internal roles and opportunities for your long-term success. We’re looking for someone with these skills: - The ability to work with numerous screens and programs open to help resolve customer issues. - Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service - Be able to interpret contracts and communicate terms and conditions - Perform quick calculations - Active listening - Negotiation Skills Knowledge, Skills and Abilities: - 2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance - 2 plus years: Call Center Customer Service / Sales Experience - High school diploma, GED, college degree or some college experience Schedule: - Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! Pay and Benefits: - Paid Training - Full benefits on the 1st of the month after 31days of employment - Energetic and engaging work environments - Medical, Dental, Vision, 401(k) with employer matching - Paid vacation time - Tuition reimbursement, employee referral bonuses - A culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure: - The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). - We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Why Choose ADT? At ADT it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Check out more about life at ADT here. The anticipated end date for application submission 5.4.26. The role is scheduled to start 5.26.26. Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT ​ Check out more about life at ADT here.

Location: Remote About the job Storable is seeking a Software Support Specialist to join our collaborative and committed Support team that breathes self-storage. As a Software Support Specialist, you will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products. You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy yet critical thinking skills, you will analyze, investigate, and resolve complex issues with clients. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle. Shift Mon-Sat: 9-6 EST Days Off: Sun and TBD What you'll do Incident Handling - Primarily communicate on the phone with clients to understand their questions and/or concerns, and register incidents received by phone in the CRM system - Secondarily, manage email cases daily that are assigned to you, and call the customer to resolve if needed - Classify incidents based on severity and priority - Utilize existing Knowledge Base, manuals, or other reference materials to resolve incidents - Investigate and resolve incidents with no known solution - Collaborate with other team members to assist them with the resolution of incidents - Contribute to and update our Knowledge Base and Communities - Accept and retain ownership of requests, provide regular updates to support and/or customers on the status of each request, and manage aging of assigned requests - Ensure service level standards are achieved (as defined by the Technical Support management team) - Handle interruptions well and move between tasks with ease while still meeting deadlines Incident Escalation - Troubleshoot technical issues with clients using learned product knowledge and support processes - Collaborate with Senior or Principal Support Engineers on complex cases when appropriate - Replicate and log reported bugs in the bug tracking system - Escalate cases to Escalation or R&D Engineers when required - Possess an intermediate understanding of the organization's products assigned, staying current with system information, changes, and updates, and escalating more complex inquiries - Work with more knowledgeable resources to ensure any case needing escalation has appropriate documentation and detail to effectively transition the case without inconvenience to the customer. Customer Care - Attend virtual and classroom-based training classes - Complete certifications for company products - Complete training for complementary 3rd-party products - Use appropriate discretion in handling critical client calls and escalating calls to management - Perform each duty above with our customers' satisfaction as your number one priority. - Assist in training new Technical Support team members - Contribute new content to the Support Knowledge base - Work shift rotation to cover evenings, public holidays, and weekends What You’ll Need - Bachelor’s degree in Business Applications, Computer Science, or a related field is desired - Computer/IT Certification a plus (or equivalent years of work experience) - At least 2 years of product support experience, preferably in a support analyst or technical support position is preferred - Excellent interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances - Excellent phone skills, which includes actively listening and developing effective questioning techniques to resolve issues - Excellent knowledge of customer service principles and practices with previous customer service experience - Proven ability to resolve escalated technical issues by quickly identifying problems, forming solutions, including customized solutions that are outside of the generally accepted use of a product function, and executing step-by-step troubleshooting procedures - Excellent understanding of the general aspects of the job, including thorough knowledge of relevant software computer applications and equipment - A positive, professional, solution-oriented, enthusiastic and team-oriented attitude - Demonstrated ability to handle interruptions well and move between tasks with ease while still meeting deadlines - Ability to follow department processes and procedures - Experience utilizing CRM systems Bonus Points - Intermediate understanding of major RDBMS with emphasis on Oracle, MS SQL - Intermediate desktop OS knowledge (PC and Server) including understanding environment variables and writing and troubleshooting batch files - Salesforce Experience - Intermediate network communication, network security, network administration and wireless networking knowledge - Intermediate virtualization knowledge with the ability to configure and troubleshoot virtual environments - Proficiency supporting multiple versions of Windows - Proficiency supporting several major web browsers such as Internet Explorer, Chrome, Firefox or Safari All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. As we continue to grow, we are embracing an AI-forward approach by thoughtfully integrating intelligent automation, advanced analytics, and data-driven insights into our platform and operations to help our customers and teams operate smarter, move faster, and win more than ever before. Benefits and Perks: - Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. - 401(k) match after 60 days, 100% vested after 1 year. - Employer contribution to your HSA, plus an HRA to help offset your deductible. - Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. - Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. - 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. - 8 hours of Rest, Relax, Recharge time to care for your mental health. - Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops - Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. - ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. - Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. - $50 monthly home data stipend, plus a home office sign-on bonus of $250. - Fertility care support options to help in your journey towards parenthood. - Access to financial experts to help you make informed decisions and achieve your financial goals. - Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: - Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria. - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag. - Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification. Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com Pay Transparency at Storable At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role. Potential Pay Range $40,000—$60,000 USD

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Larson Consumer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our customers. As the Product Consultant, you are the “Voice of Larson Doors” that consumers interact with when they have product, technical, or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Larson products to make sure you are ready to assist our customers. Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Larson offers a competitive starting rate of $37k/yr ($17.79/hour) and benefits from day one, which include medical, dental, vision, annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote and Larson provides all the necessary equipment for you to be successful! If this sounds like the position for you, our next training will begin on April 27, 2026 with training hours of 8:30 am-5:00 pm CST (M-F). Our contact center is open Monday - Friday 7:30am - 5:00pm Central Time & Saturday 7:30 – 4:00 pm Central Time; the incumbent will be scheduled to work an 8-hour shift during those hours. Saturdays are scheduled on a rotating basis. RESPONSIBLIITIES: - Deliver a positive consumer experience that strengthens brand perception and drives unsolicited word of mouth advocacy. - Manage inbound consumer calls to diagnose issues, determine root causes, and provide clear product and technical support solutions. - Use technology effectively to identify products, explain resolutions, and guide consumers through repairs or installation of service kits. - Navigate challenging or sensitive situations by negotiating solutions that create positive outcomes for both the consumer and Larson. - Maintain professional composure and communication throughout all interactions. - Consistently meet daily performance metrics, including call quality, call management, productivity, and adherence to established processes. - Accurately document consumer information, product details, and troubleshooting steps as required. - Performs other duties and/or special assignments as needed Qualifications - High School diploma or equivalent required. College degree or currently working towards the completion of a college degree is strongly preferred. - 2 or more years’ experience in a contact center or other fast-paced customer service environment required. - Excellent professional communication skills required, both verbal and written. - Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus. - Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation. - Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork. - Incumbent must meet internet speed and connection requirements (must be hardwired), pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy. Additional Information Fortune Brands believes in fair and equitable pay. The base salary for this role is $37,000 USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Larson Consumer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our customers. As the Product Consultant, you are the “Voice of Larson Doors” that consumers interact with when they have product, technical, or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Larson products to make sure you are ready to assist our customers. Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Larson offers a competitive starting rate of $37k/yr ($17.79/hour) and benefits from day one, which include medical, dental, vision, annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote and Larson provides all the necessary equipment for you to be successful! If this sounds like the position for you, our next training will begin on April 27, 2026 with training hours of 8:30 am-5:00 pm CST (M-F). Our contact center is open Monday - Friday 7:30am - 5:00pm Central Time & Saturday 7:30 – 4:00 pm Central Time; the incumbent will be scheduled to work an 8-hour shift during those hours. Saturdays are scheduled on a rotating basis. RESPONSIBLIITIES: - Deliver a positive consumer experience that strengthens brand perception and drives unsolicited word of mouth advocacy. - Manage inbound consumer calls to diagnose issues, determine root causes, and provide clear product and technical support solutions. - Use technology effectively to identify products, explain resolutions, and guide consumers through repairs or installation of service kits. - Navigate challenging or sensitive situations by negotiating solutions that create positive outcomes for both the consumer and Larson. - Maintain professional composure and communication throughout all interactions. - Consistently meet daily performance metrics, including call quality, call management, productivity, and adherence to established processes. - Accurately document consumer information, product details, and troubleshooting steps as required. - Performs other duties and/or special assignments as needed Qualifications - High School diploma or equivalent required. College degree or currently working towards the completion of a college degree is strongly preferred. - 2 or more years’ experience in a contact center or other fast-paced customer service environment required. - Excellent professional communication skills required, both verbal and written. - Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus. - Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation. - Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork. - Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy. Additional Information Fortune Brands believes in fair and equitable pay. The base salary for this role is $37,000 USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.