• Develop and execute a risk-based internal audit plan aligned with company strategy, risk appetite, and state and federal regulatory expectations. • Establish audit policies, methodologies, and a multi-year roadmap for a growing, multi-office organization. • Present annual audit plans, findings, and risk assessments to the CFO and audit committee. • Lead audits across the financing lifecycle, including: • underwriting and credit decisioning • funding and disbursement • portfolio monitoring and servicing • collections, recovery, and loss mitigation • accounting and financial reporting • Evaluate workflow, process, and control effectiveness across teams located in the U.S., Canada, and the Dominican Republic. • Conduct audits focused on compliance with U.S. federal and state regulations, consumer protection laws (where applicable), fair lending expectations, and financial reporting requirements. • Partner cross-functionally to create multiple ways to ensure consistent application of U.S. and/or local regulatory standards across international employee locations, as applicable • Oversee IT audits related to cybersecurity, access management, data integrity, vendor oversight, and controls for proprietary systems and credit models. • Assess controls around the loan origination systems (LOS), CRM, data pipelines, and underwriting tools supporting operations. • Identify emerging risks and provide insights on operational efficiency, control gaps, and process improvements. • Serve as an independent advisor on major initiatives, including system modernization, automation, and process redesign projects tied to operations. • Build and lead a high-performing audit team, including internal staff and strategic co-sourcing partners. • Establish consistent audit documentation, workpapers, testing standards, and quality assurance processes across globally distributed teams.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title: Lead Director - Service Operations - Strategy and Transformation Location: Remote Role Description: The Lead Director, Service Operations Strategy & Transformation will lead technology-driven process improvements across key Service Operations teams, including Patient Services, Pharmacy Tech, Triage Nurse, Referrals, and Medical Records. This role focuses on driving efficiency and enhancing patient experience through technology adoption and operational transformation. Partnering closely with Product, IT, Clinical Informatics, and Service Ops leadership, the Lead Director will design and implement solutions that deliver measurable impact. This position reports to the Executive Director, Service Operations. Core Responsibilities: - Lead large-scale operational and technology transformation initiatives, driving efficiency and process improvements across healthcare operations. - Own end-to-end solution design and implementation, including identifying business problems, selecting enabling technologies, and ensuring successful deployment. - Manage cross-functional projects that integrate operations and technology, collaborating with internal teams and external partners to achieve strategic goals. - Drive change management for major organizational shifts, ensuring adoption of new processes and technologies across large teams and complex environments. - Provide strategic consulting and thought leadership, leveraging healthcare operations expertise to influence decisions and deliver measurable impact. What we’re looking for: Required Qualifications: - 10+ years of leadership experience in shared services or healthcare operations - Proven track record in cultural and operational transformation, including structured change management (stakeholder alignment, training, communications, outcome measurement) - Successful leadership of vendor selection and large-scale technology deployments (impacting 100+ FTEs) - Demonstrated ability to automate high-volume administrative processes - Strong understanding of enabling technologies for service operations (automation, AI, self-service, agent assist) - Exceptional strategic thinking, project management, and executive communication skills - Highly collaborative, analytical, and adaptable in a fast-paced environment - Self-starter with strong initiative, follow-through, and problem-solving capability - Travel - up to 20% - U.S. work authorization. - Someone who embodies being “Oaky” Preferred Qualifications: - Strong healthcare operations background - Consulting experience with strategic and operational initiatives - Proven ability to lead operations and technology projects - Technical background (preferred but not required) - Experience leading technology implementation end-to-end - Demonstrated success in implementing major change for large-scale operations - Ability to own problem-solving, including identifying issues, designing solutions, selecting appropriate technology, and driving implementation Education: - Bachelor’s degree or equivalent experience. What does being “Oaky” look like? - Radiating positive energy - Assuming good intentions - Creating an unmatched patient experience - Driving clinical excellence - Taking ownership and delivering results - Being relentlessly determined Why Oak Street Health? Oak Street Health is on a mission to “Rebuild healthcare as it should be,” providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 200 primary care center locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission. Oak Street Health Benefits: - Mission-focused career impacting change and measurably improving health outcomes for medicare patients - Paid vacation, sick time, and investment/retirement 401K match options - Health insurance, vision, and dental benefits - Opportunities for leadership development and continuing education stipends - New centers and flexible work environments - Opportunities for high levels of responsibility and rapid advancement Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health Pay Range The typical pay range for this role is: $0.00 - $0.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/03/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Director of Policy Integration Job Title: Director I Agency: Health & Human Services Comm Department: Policy Integration Posting Number: 14627 Closing Date: 04/25/2026 Posting Audience: Internal and External Occupational Category: Management Salary Range: $6,500.00 - $10,000.00 Pay Frequency: Monthly Salary Group: TEXAS-B-26 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 6101 E OLTORF Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 97E0,SEI15 Brief Job Description: The Texas Health and Human Services Commission (HHSC) seeks highly qualified and motivated candidates to fill the Policy Integration Director position within the Access and Eligibility Services (AES), Policy & Quality division. AES is driven by its mission to connect Texans to services and support by helping individuals and families in need of food, medical care, cash assistance, and other social services. The Policy Integration Director manages daily operations and program activities for the Policy Integration team and reports to the Associate Commissioner of Policy & Quality. Leading a team of professional policy staff, the Director establishes goals, objectives, guidance, and procedures related to eligibility for state and federal programs administered by Texas HHSC, such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, CHIP, or Medicaid for the Elderly and People with Disabilities (MEPD). This position is responsible for planning and assigning tasks and interacts regularly with agency staff, federal partners, and external stakeholders to inform policy decisions and achieve positive outcomes for Texans. Work is performed under minimal supervision with considerable latitude for the use of initiative and independent judgment. The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in their work, embracing differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. The ideal candidate will thrive in a role that demands liaising and collaborating between multiple parties under strict deadlines. This position is a statewide position with the capability to telework in accordance with agency policy. The selected candidate must have the ability to provide a personal home internet service. Selected candidates will be expected to travel to Austin periodically for relevant in-person meetings. If the selected candidate does not reside within 50 miles of Austin (Winters HQ), they may not be reimbursed for travel, according to agency policy. Essential Job Functions (EJFs): Oversees the coordination with and communication between internal and external stakeholders via policy document publishing, legislative coordination, Texas Works and MEPD Handbook coordination, and other key functions of multiple Program Policy teams. (15%) Supervises and guides (4) staff, including the hiring and selection of new staff, assigning work, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave. (20%) Prepares high-quality briefing documents, issue papers, correspondence, bill analyses, and memoranda for senior and executive management review and decision-making to include proposed revisions of agency rules, state plan amendments, forms, notices, regulatory changes, and federal waivers. (15%) Conducts advanced research on best practices, which requires complex (senior level) analysis of laws, regulations, and guidance; complex (senior level) analysis of impacts to programs, systems, and operations. (10%) Develops timelines and other project management documentation by establishing goals and objectives for multiple policy work groups and develops and approves work products. (10%) Works collaboratively to identify innovative and effective solutions for clients and staff. (10%) Seeks guidance from and enters discussions with federal partners on the interpretation of federal statute, rules, regulations, and other guidance on behalf of the Office of the Associate Commissioner for Policy & Quality. (10%) Represents AES as a subject matter expert (SME) at business meetings, council and committee meetings, legislative meetings, and conferences. (10%) Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Knowledge, Skills and Abilities (KSAs): Knowledge of Texas HHSC eligibility programs and policies such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, CHIP, or Medicaid for the Elderly and People with Disabilities (MEPD). Knowledge of state and federal statutes, rules, regulations, and guidance relevant to program areas. Knowledge of the Texas Legislative process. Strong skills in researching, interpreting, and analyzing complex federal and state policies. Skill in synthesizing complicated and technical information and translating it into understandable presentations. Skill in developing and evaluating policies and procedures; assessing risk and developing contingency plans; and making recommendations and decisions. Skill in problem-solving and independent decision-making. Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships. Skill in communicating effectively orally and in writing, and in presenting information publicly. Ability to develop work plans and organize and direct the work of others. Ability to prioritize time and manage multiple project deadlines. Ability to represent the department as a subject matter expert. Ability to plan, assign, and supervise the work of others. Registrations, Licensure Requirements or Certifications: [“N/A”.] Initial Screening Criteria: Minimum requirement of two years of leading or developing teams. Minimum requirement of two years of working in client or customer-facing roles that required synthesizing complex information and translating it into clear and concise written documents for that audience. Minimum requirement of two years of experience working in a state or federal government agency. Experience working in eligibility programs preferred. Graduation from an accredited four-year college or university with a bachelor's degree preferred, with major coursework in a relevant field (e.g., public policy, social work, and public health). Work experience may substitute for education. One year of experience managing projects from inception to completion preferred. Demonstrated knowledge or aptitude in developing client communication strategies and frameworks, including messaging hierarchies, channel selection (email, direct, in-person), and editing preferred. Additional Information: Applicants will initially be screened for experience working in a state or federal government agency, experience leading teams, and experience synthesizing complex information and translating it into clear and concise written documents. Applicants selected for hire will be required to pass background and other due diligence checks. Applicants may not have a history of substantiated fraudulent activity against HHS or any programs it administers. HHS agencies use E-Verify. You must bring your 1-9 documentation with you on your first day of work. 1-9 Form - Click here to download the 1-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. Telework Disclaimer: This position is eligible for telework. Please note that all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

The Director, Operational Excellence is a senior, trusted partner to the EVP Account Management and a key enabler of performance, consistency, and execution across the Account Management organisation. This role supports translating strategy into action, operational standards are consistently applied, and the Account Management team is equipped to deliver predictable outcomes across retention, growth, customer experience, and financial performance. Acting as both a strategic advisor and an operational leader, this role supports the EVP while providing hands‑on enablement, structure, and oversight across the full Account Management population. This position is designed for a someone who can operate comfortably at both strategic and executional levels, providing structure, insight, and momentum across a complex, cross‑functional environment. This is a 6-month initial contract role available in many locations across the world Key Responsibilities Strategic Partnership & Enablement - Act as a trusted advisor and extension of the EVP Account Management, supporting strategic thinking, prioritisation, and decision‑making - Partner with the EVP to shape the Account Management strategy, annual operating plan, and longer‑term roadmap - Translate strategic objectives into clear initiatives, milestones, and success measures that can be executed by Account leaders - Support preparation of executive‑level content, including strategy overviews, monthly business reviews, board updates, ELT materials, and QBR materials - Ensure strategic priorities remain focused, sequenced, and aligned with broader business objectives Operational Excellence - Design, implement, and maintain a consistent rhythm of the business for Account Management, including planning cycles, forecasting, performance reviews, and governance forums - Establish clear operating standards and expectations across account planning, renewals, expansions, and customer engagement - Identify operational inefficiencies, execution gaps, and risk areas, and lead structured improvement initiatives - Drive discipline in follow‑through, managing projects, ensuring commitments are tracked, owned, and delivered - Continuously assess scalability and sustainability of processes as the business evolves Change, Transformation & Structure - Lead high‑impact initiatives such as operating model redesign, account segmentation, coverage models, and tooling or system improvements - Support the EVP Account Management in evaluating and evolving the long‑term organisational structure - Drive change management efforts, ensuring clear communication, stakeholder engagement, and adoption - Partner with HR and other leaders on capability development, succession planning, and role clarity - Ensure transformation efforts are practical, measurable, and embedded into day‑to‑day operations Data, Insights & Performance Management - Own the development and ongoing management of Account Management performance dashboards and reporting, with full accountability for actively using the data provided to generate insights, inform decisions, and drive performance across the Account Management organisation - Ensure data integrity, relevance, and consistency across metrics related to retention, growth, margin, and customer health - Translate data into clear insights that support executive decision‑making and prioritisation - Support forecasting, capacity planning, and scenario analysis - Use performance insights to inform improvements to structure, capability, and investment Account Management Team Support - Provide direct operational and strategic support to Account Leaders, and Managers across the Account Management organisation - Support the development and adoption of best‑practice account management frameworks and tools - Act as a problem‑solver and escalation point for systemic or structural issues impacting account performance - Help build a culture of accountability, preparation, and strategic thinking across the team Cross‑Functional Alignment - Serve as a central point of coordination between Account Management and key partners including Sales, Customer Success, Finance, Product, Legal, and Operations - Ensure alignment on customer strategies, renewals, pricing, contractual commitments, and delivery expectations - Lead cross‑functional initiatives that impact strategic or complex accounts - Reduce friction and ambiguity by clarifying ownership, handoffs, and decision‑making across functions - Support consistent messaging and execution across customer‑facing teams Ideal Experience/Requirements for Success - 10+ years of experience in Account Management, Commercial Operations, Strategy, Consulting, or Business Operations, ideally within a B2B or enterprise environment - Demonstrated experience working closely with senior executives and influencing at an enterprise level - Strong understanding of the account lifecycle, including renewals, retention, expansion, and customer value creation - Proven track record of leading complex, cross‑functional initiatives - Exceptional written and verbal communication skills, with the ability to present to executive audiences - Strong analytical capability and commercial acumen Key Competencies - Strategic mindset with strong execution discipline - Ability to influence without formal authority - Structured problem‑solving and sound judgement - High attention to detail combined with big‑picture thinking - Comfort operating in ambiguity and driving change - Integrity, discretion, and professionalism