Job Description Purpose Reporting into the Design Excellence & Operations Lead AMEA, you will lead Design Operations for the AMEA region, ensuring that global design standards, systems, and processes are implemented efficiently and consistently across all brands and markets. You will play a visible and influential role, representing the global design mission and driving partners and teams to deliver with quality, speed, and precision. You will enable seamless, scalable, and high-performing design operations - championing best practice, driving continuous improvement, and ensuring every execution upholds brand standards and reflects strategic design intent. Accountabilities Governance and partner management - Drive the effective management of AMEA Artwork and Pre-Press Partners, ensuring strong relationships, clarity of responsibilities, and full alignment with global design standards and best practice processes. - Deliver regular reports, tracking and analysing Key Performance Indicators and Service Level Agreements to monitor performance and identify areas for improvement. - Act as an accountable regional contact point for global design operations, ensuring AMEA requirements and challenges are represented in global forums. - Partner across the full design ecosystem (design to shelf) - from strategic design to adaptive and executional partners. Executional excellence - Lead the seamless transition from approved design through artwork, pre-press, and print execution, ensuring flawless delivery of brand touchpoints, with a specific focus on 2D packaging. - Champion and apply best practice design operations methodologies to simplify, standardise, and optimise workflows across the region. - Manage colour accuracy, print quality, and material standards, ensuring visual consistency across substrates and packaging formats. - Collaborate closely with cross-functional teams to identify and resolve technical or process challenges that could affect execution quality or timelines. - Support the implementation of new tools or process enhancements that improve effectiveness, efficiency and consistency across markets. Brand consistency and quality management - Safeguard global and local brand design integrity across all consumer touchpoints, acting as a quality leader and excellence advocate to ensure accuracy and consistency when translating strategic design intent across markets and categories. - Champion colour management standards and maintain oversight of brand consistency across multiple markets and categories. Collaboration, leadership and capability building - Work collaboratively across regional marketing, procurement, R&D, and design partners to embed operational excellence as a shared responsibility. - Demonstrate leadership through influence - setting high standards, guiding agencies and internal teams, and motivating others to deliver stronger outcomes. - Support the Design Excellence & Operations Lead AMEA in implementing process improvements and sharing best practice across teams and markets, helping cross-functional partners understand and apply design processes effectively to strengthen capability, consistency, and compliance with global standards. - Act as a regional advocate for the global design organisation, helping translate global direction into local action and inspiring a culture of partnership and accountability. Requirements - Strong technical understanding of Design, Artwork, Pre-Press, and Print processes, with the ability to translate creative intent into flawless execution. - Appreciation of strategic design principles and the value of design excellence in driving business growth. - Experience in brand consistency management across consumer touchpoints (FMCG or similar consumer industries). - Expertise in colour management across print and digital formats. - Confidence and credibility when engaging with senior business stakeholders across functions and markets. - An eye for detail and strong organisational skills. - Diligent, self-motivated, and accountable approach to managing multiple projects through to print/execution. - Collaborative mindset, with a strong sense of shared purpose and contribution to a global design organisation. - Ability to manage workload and deadlines independently while maintaining accuracy and quality. - Fluent in Mondelez business language (English). - Demonstrates leadership through influence, modelling excellence in collaboration, delivery, and continuous improvement. Experience - Minimum 3-5 years experience in a similar design operations or graphic change management role. - Experience working across multiple markets and time zones on global and local brands. - Proven track record in managing complex brand portfolios and packaging ranges across multiple categories. - Hands-on experience with colour management, artwork approval, and print quality control across substrates and pack types. - Experience managing critical path timelines and ensuring delivery against product launch schedules. - Strong internal stakeholder management and external partner engagement skills. - Experience working within a matrixed, multinational organisation and contributing to cross-regional alignment. No Relocation support available Business Unit Summary Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Marketing Excellence Marketing

• Lead and manage daily operations for claims processing and encounter submissions across all lines of business. • Execute operational plans that align with organizational strategy, regulatory requirements, and performance expectations. • Ensure consistent achievement of government contractual Service Level Agreements (SLAs) and Commercial Performance Guarantees. • Monitor key performance metrics including productivity, quality, turnaround time, and inventory and implement corrective actions based on trends. • Partner with leadership on capacity planning, staffing models, and workload forecasting. • Design, implement, and refine scalable workflows for claims adjudication and encounter submission. • Identify and implement opportunities to reduce errors, improve first pass resolution rates, and increase operational efficiency. • Collaborate with Payment Integrity and vendor partners to ensure proper claim adjustments and financial accuracy. • Work with IT, Configuration, Compliance, Finance, and Product teams to define business requirements and support system enhancements for claims and encounters processing. • Ensure compliance with CMS, state, and federal regulations, including Medicare Advantage and Medicaid requirements. • Maintain readiness for audits, reviews, and regulatory reporting. • Oversee the development, maintenance, and adherence to policies, procedures, and internal controls related to claims and encounters. • Support continuous improvement initiatives focused on reducing Average Handle Time (AHT), rework, and operational backlog. • Lead, coach, and develop managers and staff through performance management, training, and succession planning. • Manage claims-related vendor relationships to ensure service quality and return on investment. • Participate in cross functional forums to support enterprise initiatives and operational alignment.

Job DetailsJob Location: Fully Remote, TX 95973Salary Range: $30.00 - $35.00 HourlyWe are seeking a detail-oriented and highly responsive Payments Operations Specialist to support our growing Payments-as-a-Service (PaaS) operations. This role is critical in ensuring smooth day-to-day payment activities, supporting merchants, and maintaining operational accuracy across systems. You will serve as a key point of contact for merchant and internal inquiries, execute payment operations tasks, and contribute to reporting and risk monitoring—while working within defined processes and escalating exceptions appropriately. What You’ll Do Merchant Support & Communication (Most Critical) Act as the primary point of contact for merchant and internal inquiries via phone and email Respond within defined SLAs, ensuring timely, clear, and professional communication Resolve routine issues independently and escalate complex cases appropriately Operational Accuracy & Data Integrity (Critical) Maintain accurate merchant records, documentation, and system updates Perform data entry and validation with a high level of precision Ensure consistency across systems and reporting tools Reporting & Excel-Based Operations (Highly Important) Maintain recurring operational and risk reports Use Excel (filters, lookups, pivots, etc.) to validate and analyze data Support reporting processes that drive operational visibility and decision-making Execution Within Defined Criteria Perform tasks using structured guidelines and defined workflows Identify exceptions and escalate appropriately rather than making final decisions Support underwriting, onboarding, and risk review processes Systems & Tools Navigation Work across multiple platforms (payment systems, CRMs, tracking tools) Ensure data consistency and accuracy across systems Quickly learn and adapt to new tools and workflows Payment Operations Support Assist with ACH returns, chargebacks, and transaction monitoring Support merchant onboarding and lifecycle processes Contribute to improving payment outcomes and reducing returns What We’re Looking For Required Qualifications Bachelor’s degree in Finance, Business, Accounting, or related field 3+ years of experience in payment operations, merchant support, or financial services Strong attention to detail and accuracy in data handling and documentation Excellent communication and responsiveness in a fast-paced environment Proficiency in Excel for operational reporting and data validation Ability to follow structured processes and escalate exceptions appropriately Preferred Qualifications Experience with ACH returns, chargebacks, or transaction monitoring Familiarity with KYC/AML processes and compliance environments Experience working in fintech or regulated financial services QualificationsNA

- Start date: May 2026 - Location: Remote in the U.S. with Heavy Travel (up to 35% of the time) - Type: Full-time, Exempt - Salary: $62,320.72 to $77,153.04 - Benefits: - Medical, dental, and vision insurance - Generous paid time off including 2 weeks in December - Flexible work schedule - Annual employee allowance and professional development stipend - Employer 401k contribution Position Description When you think about elections, you might think about popular candidates, “I voted” stickers, and all sorts of paperwork and deadlines. Behind the scenes are thousands of people in state and local government working hard to make sure accurate election information is published, ballots are counted, and voices are heard. We are seeking a motivated and outgoing community organizer and advocate to help foster valuable and lasting relationships with local elections offices across the country. As CTCL’s Organizing Associate, you will support CTCL’s nonpartisan advocacy strategy to empower elections officials in administering inclusive and secure elections. The ideal candidate thrives in social environments and is eager to get out from behind a screen and into the field. You will visit small towns and major cities across the country to connect with local election administrators and their staff at association meetings, support the development of campaign resources and materials, and build relationships with potential partners to better understand how to connect elections offices with helpful information and public resources. You’ll report to one of our Organizing Managers and work in collaboration with other members of the CTCL team. This is a new role in a growing department that is focused on the resiliency of election infrastructure, and educating individuals about the need to secure public funding for local election offices. As an Organizing Associate with CTCL you will contribute to a nonpartisan program that is supporting our country’s local election officials to make meaningful community change. Responsibilities - Conference Engagement & Relationship Building - Regularly travel to election related convenings to build relationships, collect stories, and educate attendees on election infrastructure funding. - Proactively network with attendees, stakeholders, and potential partners. - Follow internal best practices, templates, and resources for attendee engagement and follow-up. - Regularly hold 1:1s with local election officials & partners to develop lasting relationships and foster movement up the ladder of engagement. - Organizational & Partner Support - Participate in roundtable discussions, virtual coalition spaces, and regular check-ins with partners to help them engage meaningfully in advocacy efforts. - Support other CTCL departments and their projects by connecting them with engaged elections officials. - Strengthen connections within the advocacy network to participate in CTCL programming & educational opportunities. - Supporting Program & Event Execution - Serve as a helper on virtual & in-person convenings. - Work with participants to ensure they are prepared for presentations, take notes, and follow up with attendees where appropriate. - Commitment to Career Growth - Demonstrates enthusiasm and desire to grow within the organization, to seize leadership opportunities, and to absorb new learnings and skills. - Commitment to Priority Audiences - Ensure CTCL programs for election departments prioritize voters with limited access to the election system. This includes voters who are newly eligible, have limited English proficiency, live with disabilities, or are from communities that are impacted by the digital divide or historical disenfranchisement due to race. A successful candidate for the Organizing Associate position will be an early-career super-connector who is passionate about making change and uplifting new voices. To be successful in this role, you would need some experience in all of these must-have areas: Organizing Skills - You understand and respect diverse communities and work effectively with people from varied backgrounds and perspectives. - You are an effective communicator and active listener, able to deliver our message clearly and persuasively. - You can adapt to changing circumstances and adjust your strategy as needed. Campaign Skills - You are enthusiastic about making elections more secure and inclusive. You believe in democracy, care about voting, and are comfortable working in nonpartisan spaces. - You are hungry for victory. You don’t just focus on inputs, but instead work relentlessly to deliver results because you want your work to make a difference. - You are willing to learn the skills to build nonpartisan organizing and educational campaigns with a team, including setting campaign goals, communicating messaging, and supporting various activities to achieve our goals. - You are comfortable working in a dynamic environment where campaign conditions and strategy evolve and strategic pivots are necessary. - You can work quickly and like high impact rapid-response work. Self Management - You are a detail-oriented task-tracker who can manage a personal to-do list and is adamant about accomplishing goals. You are incredibly responsive and enjoy connecting via various digital channels. - You are comfortable in a virtual professional setting and sometimes working outside of your home (in hotels, conference rooms, airports, etc.). You can manage your workload in a fully remote setting and foster a sense of community in the digital space. You are accountable and self-motivated without an office environment. - You know that feedback loops can help you create the best work. You create opportunities to get input from colleagues and partners. To Apply - Complete a short application form and upload your resume and a one-page writing sample. The writing-sample can be from a recent project or organizing campaign. (Only applications submitted through this form will be accepted; materials submitted via email will not be considered.) - Based on your application and writing sample, a 30-minute video interview may be scheduled. A final round of interviews and reference check will be conducted to determine if you are the best fit for the position. - Your application will be acknowledged upon receipt. - Our team will contact you by mid-April 2026 to schedule interviews with selected candidates. - All applicants will be notified via email of the status of their application by May 2026. The Center for Tech and Civic Life is proud to be an Equal Opportunity Employer. We encourage people of all races, colors, religions, national origins, sexual orientations, genders, sexes, ages, abilities, branches of military service, and political party affiliations to apply. Application Deadline: April 10, 2026 This position must be performed within the United States. Candidates must be legally authorized to work in the United States at the time of hire. The Company does not sponsor or assume sponsorship of employment visas. Employees and job applicants are protected from discrimination based on race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. Additionally, CTCL provides to employees and applicants reasonable accommodations for disabilities; for pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.