About Opus Training Opus is the leading AI-powered training operations platform for the service industry. We're a team of industry veterans and tech operators building a world where every frontline worker has a good job. Role Overview We're embedded in a tight community of industry conferences and events, L&D/operations consultants, and technology vendors. We show up in that world intentionally — and we need someone to own it. You'll run our conference and event program end-to-end, build a partner program with the consultants and advisors who influence our buyers, and co-create activations that people actually remember. Why this role is special You'll work with strong raw material: - A brand people respect and customers who love us - A track record of authentic co-marketing — like our joint research study with CHART that produced the Hospitality Training 360 Report - A growing conference presence across restaurant, hospitality, and service industry - A team that invests in showing up well — the right venue, the right invite, the right follow-up Some of this is a strong foundation to optimize — our conference presence is established and growing. Some of it is newer territory to build from the ground up, such as partner co-marketing and referral motion. If you thrive in both modes — sharpening what works and building what doesn't exist yet — this role will feel like home. Key Responsibilities - Own end-to-end logistics for every conference and event Opus attends or hosts - Attend select events as the face of Opus, building relationships in the room - Identify and activate L&D consultants, ops advisors, and franchise consultants as referral partners - Own outreach, onboarding, and ongoing relationship management across the partner ecosystem - Keep a current picture of the partner ecosystem — who's engaged, who's not, and what's next - Co-create activations with partners (dinners, breakfasts, webinars) that serve mutual goals and feel intentional Skills & Experience Must Have: - Field sales, SDR, door-to-door, or fundraising experience — you've initiated cold and followed through - Evidence you've built something relational from scratch — a program, a club, a business — and you can point to it - Strong instinct for relationship-building — you remember details, follow up with context, and make people feel like they're the only one - Creative taste — you have a point of view on what makes an event or activation memorable vs. forgettable - Operational rigor — details don't slip, logistics don't scramble - 3–5 years of relevant experience; you've outgrown your current role and want real ownership Nice to Have: - Background in L&D, restaurant, hospitality, or franchise - Experience attending or staffing industry conferences - Familiarity with tools like Luma/Zoom, Notion, and CRM What Success Looks Like First 90 Days: - Event logistics are fully owned — zero exceptions, nothing falling on others - Top 20 referral partner targets identified and first outreach underway - First co-created partner activation in motion Within First Year: - Event excellence: conference and partner event calendar owned, tracked, never a scramble - Partner pipeline attribution: referrals traceable to the program in sales pipeline - Ecosystem presence: regular calendar of co-marketing activities with partners that are aligned to Opus business objectives Why Join Opus Training You'll help Opus grow in a space where relationships actually matter and the product earns the trust you're asking people to extend. This is a rare opportunity to own a function, develop real partnerships, and shape how Opus shows up in an industry we care deeply about.

• Lead the end-to-end planning and execution of executive, partner and ecosystem events, including project plans, promotion, vendor management, budget management, and post-event reporting. • Drive cross-functional alignment, serving as a trusted advisor and thought leader to senior internal stakeholders. • Collaborate with internal stakeholders and external partners to define event goals, audience strategy, messaging and KPIs. • Ensure every experience reflects the highest standards of creativity, professionalism and brand integrity.

• Own end‑to‑end delivery, quality, and performance of Client Administrative Support services, including centralized administrative activities, materials fulfillment, communications, and event logistics. • Lead Open Enrollment administrative fulfillment from planning through completion, ensuring timelines, materials, tracking, and execution stay aligned during peak periods. • Partner closely with Customer Event Operations and Segment Operations Professional Administrative teams to ensure clear ownership, smooth handoffs, and consistent client experiences. • Lead, coach, and develop Supervisors and senior‑level analysts, building strong capacity for decision‑making, escalation management, and enterprise‑minded execution. • Ensure Wrike serves as the single intake and visibility tool for all client administrative and OE‑related work, enabling transparency and prioritization. • Drive capacity planning and cross‑hub load balancing in collaboration with other SRC leaders to support seasonal demand, volume spikes, and operational resilience. • Monitor key performance indicators such as volume, turnaround time, quality, and utilization, and take action to improve outcomes. • Sponsor and lead process improvements that simplify workflows, reduce handoffs, improve speed, and support long‑term scalability. • Oversee development and adoption of SOPs, job aids, and workflow standards to ensure consistent execution. • Develop and execute operational plans aligned to sales, segment, and Open Enrollment priorities while managing risk and dependencies.

Title: Event Coordinator for Sports, Concerts, and Theatre – Join Our Dynamic Event Planning Team **Are you passionate about sports, concerts, and theatre? Do you thrive in fast-paced environments and enjoy organizing exciting events? We are seeking an Event Coordinator to join our team and help plan, coordinate, and execute memorable events for clients in the entertainment industry. This is an excellent opportunity for someone with a passion for event planning and a love for live entertainment. About Us: We specialize in organizing large-scale events, including sports tournaments, concerts, and theatre productions. Our team is committed to delivering exceptional experiences for both clients and attendees. As an Event Coordinator, you will play a key role in ensuring the success of these events by managing logistics, coordinating with vendors, and ensuring everything runs smoothly. Responsibilities: - Plan, coordinate, and oversee all aspects of sports, concert, and theatre events. - Communicate with clients to understand their event needs and ensure their vision is brought to life. - Coordinate with vendors, venues, performers, and staff to ensure seamless event execution. - Manage event budgets, timelines, and schedules to ensure deadlines are met. - Handle on-site event operations, including set-up, troubleshooting, and providing customer service. - Maintain communication with clients post-event to gather feedback and ensure satisfaction.