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Manager – Client & Central Administrative & Event Support
Location
United States
Posted
77 days ago
Salary
$95.5K - $159.1K / year
Seniority
Lead
Job Description
Manager – Client & Central Administrative & Event Support
The Cigna Group
• Own end‑to‑end delivery, quality, and performance of Client Administrative Support services, including centralized administrative activities, materials fulfillment, communications, and event logistics. • Lead Open Enrollment administrative fulfillment from planning through completion, ensuring timelines, materials, tracking, and execution stay aligned during peak periods. • Partner closely with Customer Event Operations and Segment Operations Professional Administrative teams to ensure clear ownership, smooth handoffs, and consistent client experiences. • Lead, coach, and develop Supervisors and senior‑level analysts, building strong capacity for decision‑making, escalation management, and enterprise‑minded execution. • Ensure Wrike serves as the single intake and visibility tool for all client administrative and OE‑related work, enabling transparency and prioritization. • Drive capacity planning and cross‑hub load balancing in collaboration with other SRC leaders to support seasonal demand, volume spikes, and operational resilience. • Monitor key performance indicators such as volume, turnaround time, quality, and utilization, and take action to improve outcomes. • Sponsor and lead process improvements that simplify workflows, reduce handoffs, improve speed, and support long‑term scalability. • Oversee development and adoption of SOPs, job aids, and workflow standards to ensure consistent execution. • Develop and execute operational plans aligned to sales, segment, and Open Enrollment priorities while managing risk and dependencies.
Job Requirements
- Minimum of 7 years of experience in client operations, sales administration, or centralized administrative support, including leadership of complex workstreams.
- Proven people leadership experience, including direct management of supervisors and/or senior‑level individual contributors.
- Demonstrated success owning end‑to‑end delivery of time‑sensitive, high‑volume work, including seasonal or peak execution cycles.
- Strong operational judgment with the ability to prioritize, plan, and execute using data, defined processes, and management best practices.
- Experience coordinating work across teams in a matrixed environment and resolving dependencies with urgency and professionalism.
- Proficiency using workflow or intake management tools (such as Wrike) to manage demand, execution, and visibility.
- Clear, confident communication skills that support alignment with leaders, peers, and stakeholders.
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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