• Serves as a key relationship and operational liaison between group and the organization’s Care Management/Utilization Management (CM/UM) programs • Supports provider engagement, education, and issue resolution related to referrals, prior authorization/intake processes, and care management programs • Partners with internal UM/CM, Intake, Claims, Network, and Operations teams to ensure providers have clear guidance, timely responses, and consistent service—supporting compliant, high-quality care and a positive provider experience • Build professional, service-oriented relationships with provider offices, facilities, and ancillary organizations through outbound outreach (phone/email/virtual meetings) and timely follow-up • Respond to routine provider inquiries; research and resolve issues within defined turnaround times, using established policies, job aids, and escalation pathways • Provide basic education to providers and office staff on submission requirements, required documentation, timelines, and available CM/UM resources • Route requests to the appropriate internal team (Intake, UM/UR, CM, Claims, Network, Operations) and monitor through closure; communicate status updates to providers as appropriate • Document provider interactions, inquiries, and outcomes accurately in designated systems; maintain complete, professional records • Support provider experience initiatives by identifying service gaps, reporting recurring issues, and recommending updates to job aids or FAQs • Educate providers and office staff on health plan requirements, benefits, prior authorization processes, and care management programs

• You’ll contact payers for medical claims status, followup denials, or partial payments • You’ll obtain payer requirements for timely adjudication of claims • You’ll file claims with appropriate documentation attached • You’ll pursue, maintain, and communicate medical coverage/guideline changes/updates to our internal team and/or customers • You’ll process all incoming and outgoing correspondence as assigned • You’ll verify, adjust, and update Accounts Receivable (A/R) according to correspondence received from insurance company • You’ll help facilitate communication on error and denial trends • You’ll initiate the review/appeals process on disputed claims • You’ll maintain partnerships with Candid’s Strategy & Operations team regarding customer accounts and claim trends • You’ll maintain HIPAA guidelines

• The Clinical Specialist provides support to one or more regional sales teams in the areas of market development, procedural coverage, troubleshooting, education and training, customer service and follow-up. • Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers. • Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives. • Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales. • Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals. • Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using slides, flow model, brochures and other platforms and formats. • Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry. • Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products.

• This position reports directly to the Director of Planned Giving and Trust Services (PGTS) and assists with responsibilities in the PGTS Department. • The Trust Officer serves by building quality relationships with donors and potential donors. • Communicate to them the organization’s vision and mission so they can participate in funding its evangelistic goals. • Represent the Ministry and/or speak at seminars, major donor events, conferences, convocations, and Partnership events as assigned. • Plan travel to maximize travel budget by seeing as many donors as possible in a geographic territory on the same trip. • Assist donors with planned gifts, including but not limited to cash, non-cash gifts, gift annuities, life insurance gifts, wills, charitable trusts, and revocable trust plans. • Remain continuously in contact with donors with a healthy balance of phone and written communications and face-to-face visits. • Interview donors at every opportunity to learn about their spiritual and financial situation and assist them as needed with their giving goals. • Explain and assist donors with the planned giving program and processes: Explain planned giving to prospective donors and share educational materials. • Maintain updated donor records and files, making sure that all donor data is properly entered into the database. • Complete reports that are required by the PGTS department or It Is Written. • Participate in regularly scheduled phone/video meetings and share recent progress and activities along with upcoming plans.