• You’ll contact payers for medical claims status, followup denials, or partial payments • You’ll obtain payer requirements for timely adjudication of claims • You’ll file claims with appropriate documentation attached • You’ll pursue, maintain, and communicate medical coverage/guideline changes/updates to our internal team and/or customers • You’ll process all incoming and outgoing correspondence as assigned • You’ll verify, adjust, and update Accounts Receivable (A/R) according to correspondence received from insurance company • You’ll help facilitate communication on error and denial trends • You’ll initiate the review/appeals process on disputed claims • You’ll maintain partnerships with Candid’s Strategy & Operations team regarding customer accounts and claim trends • You’ll maintain HIPAA guidelines

• The Clinical Specialist provides support to one or more regional sales teams in the areas of market development, procedural coverage, troubleshooting, education and training, customer service and follow-up. • Work with Regional Sales Manager and team members to develop and implement a regional plan aimed at increasing market share and improving quality of service to customers. • Establish a system of communication with Regional Sales Manager and Territory Managers to ensure proper execution of plan and achievement of quarterly objectives. • Develop relationships with hospital personnel to expand contacts in other departments, identify key decision makers and facilitate future sales. • Meet with existing and potential customers to identify their clinical needs, goals and constraints related to patient care, and to demonstrate how Company products can help them achieve their goals. • Educate existing and potential customers on the merits and proper clinical use of Company products by giving presentations and demonstrations, using slides, flow model, brochures and other platforms and formats. • Keep customers abreast of the latest product, therapy, and technology developments, and current items of interest in the industry. • Serve as primary resource for clinical support in the areas of procedural case coverage, basic troubleshooting, and follow-up for Company products.

• Travel to assigned locations according to the schedule to complete compliance checks. • Perform regular inspections of Vape retailers and complete compliance check inspection forms. • Identify and document relevant facts and findings needed to complete the inspections assigned. • Perform interviews and inspections with key business officials in a professional manner. • Capture and collect high-quality photographs of evidence about the requested information from the inspection form. • Provide accurate, high-quality, and timely reports on all inspections. • Prepare a narrative report revealing potential compliance issues or violations. • Adhere to strict regulations regarding the performance of inspections. • Inspectors may be called upon to testify as witnesses, if and when requested, in administrative hearings and court proceedings related to inspections they conducted.

• Supporting communication and coordination activities within a structured online program environment • Following guided systems and step-by-step processes • Managing communication and follow-up activities • Using simple digital tools to stay organised and consistent • Participating in ongoing professional development and training