Account Manager About our Team Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge Responsibilities Drive Commercial Edge - Prioritize customers: Conduct comprehensive needs analysis to understand customer challenges, goals, and opportunities. - Represent Elsevier as a trusted advisor, aligning solutions to customer strategies and delivering measurable improvements. - Deliver sustainable performance: Achieve revenue targets through new sales and timely renewals, ensuring long-term account growth. - Use data and insights to inform decisions, forecast accurately, and identify growth opportunities across the full portfolio. Collaborate to Deliver - Partner with internal teams (marketing, product, customer success) to design and execute strategic account plans. - Communicate impactfully with stakeholders, presenting solutions clearly and persuasively. - Champion inclusion and leverage diverse perspectives to strengthen customer engagement and team performance. Act with Agility - Navigate complex, matrix environments and adapt quickly to changing customer needs and market conditions. - Embrace curiosity by continuously learning about customer industries, Elsevier’s evolving portfolio, and emerging trends. - Build strong internal and external connections to accelerate decision-making and reduce barriers. Core Competencies - Customer Needs Analysis: Ability to uncover and interpret customer priorities, pain points, and strategic objectives. - Portfolio Expertise: Deep understanding of Elsevier’s full product and service offering, and ability to position integrated solutions. - Results Orientation: Demonstrates urgency and accountability in achieving revenue and growth targets. - Data-Driven Decision Making: Uses analytics and insights to guide actions and measure impact. - Inclusive Collaboration: Builds trust and fosters cooperation across diverse teams and stakeholders. - Agility and Resilience: Adapts to complexity and maintains focus under pressure. Experience & Qualifications - Bachelor’s degree or equivalent professional experience. - Minimum 3 years in B2B sales or account management, preferably in corporate or knowledge-based industries. - Proven success in strategic account planning and consultative selling. - Have communication, negotiation, and presentation skills. - Proficiency in Salesforce, Microsoft Office, and other sales enablement tools. - Experience working in a matrix organization and managing complex stakeholder relationships. U.S. National Base Pay Range: $65,600 - $109,200. Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Colorado, the base pay range is $65,600 - $109,200, the total target cash range is $100,900 - $168,200.If performed in Illinois, the base pay range is $68,900 - $114,800, the total target cash range is $105,900 - $176,600.If performed in Chicago, IL, the base pay range is $72,100 - $120,200, the total target cash range is $111,000 - $185,000.If performed in New York, the base pay range is $72,100 - $120,200, the total target cash range is $111,000 - $185,000.If performed in New York City, the base pay range is $78,700 - $131,100, the total target cash range is $121,100 - $201,900.If performed in Rochester, NY, the base pay range is $65,600 - $109,200, the total target cash range is $100,900 - $168,200.If performed in New Jersey, the base pay range is $74,074 - $118,326, the total target cash range is $113,960 - $182,040.If performed in Ohio, the base pay range is $62,300 - $103,700, the total target cash range is $95,900 - $159,800.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. Application deadline is 05/08/2026. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for. POSITION SUMMARY In this role, you are both strategic and sales-driven to manage and grow a portfolio of high-value enterprise and hybrid accounts within the branded merchandise industry. This role requires a deep understanding of the promotional products space, strong enterprise-level relationship management, and a proven ability to drive revenue growth through strategic planning, value-driven selling, and cross-functional collaboration. You must be both a strategist and a closer and thrive on expanding client relationships, exceeding sales goals, and delivering creative solutions that align with brand compliance and client marketing objectives. LOCATION: - Preferred residence within New Jersey, New York (Metro), or Philadelphia area KEY RESPONSIBILITIES Strategic Sales & Account Growth - Prepare and maintain an actionable strategic account plan using the OST model (Objective, Strategy, Tactics) for all assigned accounts focused on quarterly budget attainment (profit and margin results). - Own and exceed sales and margin goals across assigned accounts. - Identify new opportunities within existing accounts to drive incremental revenue through strategic prospecting and relationship building. - Act as a trusted advisor to clients, aligning merchandise strategies with their broader marketing and brand objectives. - Lead Quarterly Business Reviews (QBRs) and Account Business Reviews (ABRs), delivering insights, performance metrics, and strategic roadmaps. - Forecast revenue and contribute to long-term strategic planning for key accounts. - Ensure data hygiene guideline compliance. Manage all opportunities, tasks, and key performance indicators to prescribed guidelines through insights from Salesforce CRM, promo and program performance analysis, and proactive recommendations. Client Relationship & Brand Stewardship - Build and maintain strong relationships with client stakeholders, serving as the primary point of contact. - Ensure full compliance with brand guidelines, contracts, and program standards. - Deliver proactive, solutions-oriented support to meet evolving client needs, acting as both consultant and problem-solver. Cross-Functional Collaboration - Work closely with Creative, Merchandising, Programs, Sales Ops, Supplier Relations, and other internal teams to deliver a best-in-class client experience. - Develop merchandise strategies that reflect market trends and elevate the client’s brand. - Coordinate and manage multiple complex projects with varying scopes, timelines, and logistical considerations. Operational Execution - Ensure client pre-sale, order and approval processes, supplier compliance standards and production timeline expectations are met - Ensure all project communications, updates, and deliverables meet client and internal expectations. - Accurately log and manage account activity in Salesforce to ensure full pipeline visibility and performance tracking. Client Events & Onboarding - Successfully onboard new enterprise clients, ensuring a smooth and strategic launch. - Coordinate and attend client events as needed, ensuring high satisfaction and brand alignment. - Participation in departmental and other meetings as required - Other duties as assigned by direct manager, sales leadership and/or executive team Qualifications - Bachelor’s degree in Marketing, Communications, Business, or related field. - 5+ years of experience in the branded merchandise/promotional products industry preferred. - 3+ years of beer supplier or distributor experience is required. - 2+ years of experience in the North Eastern beverage industry experience strongly preferred. - Proven track record of sales success and strategic account growth. - Exceptional communication skills — written, verbal, and interpersonal. - Highly detail-oriented with strong organizational and project management skills. - Comfortable working independently and collaboratively in a fast-paced, dynamic environment. - Strong judgment, professionalism, and ability to navigate sensitive client interactions. - Proficient in Microsoft Office Suite; Salesforce experience strongly preferred. - High level of curiosity, accountability, and a proactive, solution-oriented mindset. - Ability to manage multiple priorities in a fast-paced, client-focused environment. #LI-Remote #LI-LG1 We are pleased to share the base salary range for this position is $70,000 to $85,000 plus incentive compensation. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. BDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise. Connect With Us! Not ready to apply? Connect with us for general consideration. For more information: www.bdainc.com For information about BDA's privacy policy for job applicants click here. Must be 18 years or older to apply.

• Lead and develop the Account Management team • Hire, onboard, coach, and retain a team of 4–6 Account Managers. Set clear expectations, run regular 1:1s and pipeline reviews, and create an environment where AMs do the best work of their careers. • Own the team's aggregate quota for retention, gross renewal rate, and expansion (including cMMM upsells and future product launches). You are accountable for the number. • Design and implement the operating model for Account Management at Haus: account planning frameworks, renewal and expansion playbooks, QBR/EBR templates, health scoring, and forecasting cadences. • Establish clear rules of engagement between Account Management, Measurement Strategy, Sales, CX, and Product — ensuring customers experience a coordinated, high-quality Haus team. • Maintain direct involvement in the team's highest-stakes renewals, expansions, and escalations. Know when to coach from behind and when to step into the room. • Work hand-in-hand with Measurement Strategy leadership to ensure AMs and their MS counterparts operate as true account teams — sharing context, aligning on priorities, and presenting a unified front to customers. • Collaborate with Sales leadership on handoff processes, territory design, and GTM planning. Partner with Product and CX to bring customer feedback into the roadmap and service model. • Maintain accurate forecasts, pipeline views, and account health dashboards. Provide Sales and company leadership with clear, reliable visibility into renewal and expansion performance. • Use data to identify trends, risks, and opportunities across the book — and translate those insights into team-wide actions.

• You manage a large, internationally operating automotive OEM account holistically. • You enable your client to scale their intralogistics by advising them strategically, functionally and technically. • You identify expansion opportunities across multiple sites and define further projects together with your client. • You maintain and manage the client’s project pipeline. • You pitch the benefits of our software solutions to the client (on-site and remote), up to C-level. • You coordinate the sales process in collaboration with all internal stakeholders. • You prepare proposals, negotiate independently, and close contracts.