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Manager, Account Management
Location
United States
Posted
65 days ago
Salary
$260K - $280K / year
Seniority
Lead
Job Description
Manager, Account Management
Haus Analytics
• Lead and develop the Account Management team • Hire, onboard, coach, and retain a team of 4–6 Account Managers. Set clear expectations, run regular 1:1s and pipeline reviews, and create an environment where AMs do the best work of their careers. • Own the team's aggregate quota for retention, gross renewal rate, and expansion (including cMMM upsells and future product launches). You are accountable for the number. • Design and implement the operating model for Account Management at Haus: account planning frameworks, renewal and expansion playbooks, QBR/EBR templates, health scoring, and forecasting cadences. • Establish clear rules of engagement between Account Management, Measurement Strategy, Sales, CX, and Product — ensuring customers experience a coordinated, high-quality Haus team. • Maintain direct involvement in the team's highest-stakes renewals, expansions, and escalations. Know when to coach from behind and when to step into the room. • Work hand-in-hand with Measurement Strategy leadership to ensure AMs and their MS counterparts operate as true account teams — sharing context, aligning on priorities, and presenting a unified front to customers. • Collaborate with Sales leadership on handoff processes, territory design, and GTM planning. Partner with Product and CX to bring customer feedback into the roadmap and service model. • Maintain accurate forecasts, pipeline views, and account health dashboards. Provide Sales and company leadership with clear, reliable visibility into renewal and expansion performance. • Use data to identify trends, risks, and opportunities across the book — and translate those insights into team-wide actions.
Job Requirements
- 7–10+ years of experience in account management, customer success, or post-sales roles in B2B SaaS, with at least 2–3 years directly managing a team of quota-carrying AMs or CSMs.
- Proven track record of building or scaling an AM/CS function — designing processes, playbooks, and operating cadences, not just inheriting them.
- Demonstrated history of hitting or exceeding team-level retention and expansion targets. You know how to inspect a pipeline, coach a deal, and call a forecast.
- Experience working with marketing, growth, or analytics buyers. You can credibly engage with senior marketing and data science stakeholders and understand their priorities.
- Strong commercial instinct — you know how to structure renewals, sequence expansion conversations, navigate procurement, and handle discount pressure without reflexively giving margin away.
- Ability to partner effectively with technical and strategic counterparts (e.g., data science, measurement, or analytics teams) and to translate technical value into commercial outcomes.
- Exceptional communication skills — you can present to executives, coach your team on storytelling with data, and write a crisp account plan or internal brief.
- High ownership and comfort operating in a fast-moving, ambiguous, high-growth environment where you'll need to build while you run.
Benefits
- Flexible PTO - take time when you need it!
- Equity – Startup environment with part-ownership in our successes
- Top of the line health, dental, and vision insurance - multiple plan options so you can pick what fits you best
- WFH stipend to support the set up you need to be productive
- Events & Offsites – opportunities to connect and celebrate in real life!
- Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle)
- New Parent Leave – take time to welcome your newest Hausmate
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