• Serve as a senior strategic advisor for executive-level clients across brand, GTM, research and integrated marketing engagements. • Translate business goals into holistic strategies that balance creativity, insight and performance. • Oversee strategy for high-value accounts, ensuring cohesive planning across brand, earned, owned and paid channels. • Lead strategic presentations, workshops and vision-setting engagements. • Identify opportunities to expand client relationships through strategic foresight and performance learnings. • Partner with cross-functional leaders to deliver unified, insight-led marketing programs. • Contribute to new business pitches with compelling strategic narratives and frameworks. • Lead development of measurement frameworks that connect brand and marketing activity to business impact. • Partner with analytics teams to establish KPI models that clearly demonstrate marketing’s contribution to business impact. • Advance performance storytelling to make insights actionable and engaging for clients and teams. • Foster innovation in research, planning and measurement to guide how B2B brands grow in a complex marketing ecosystem. • Partner with the SVP, Strategy to build, mentor and inspire a top-tier strategy team that combines analytical rigor with creative curiosity. • Establish systems, workflows and best practices for strategic planning, measurement and delivery. • Lead a psychologically safe, inclusive environment that prioritizes collaboration, learning and professional growth. • Serve on the Senior Leadership Team, contributing to agency vision, growth and decision-making. • Partner with the SVP, Strategy to support Strategy P& management, including profitability, utilization and resourcing efficiency. • Collaborate with fellow leaders to align strategy with Walker Sands’ long-term business objectives. • Represent Walker Sands’ strategic point of view externally through thought leadership, speaking engagements and industry partnerships.

Executive Leadership Responsibilities Enterprise Revenue Cycle Strategy - Define and execute the enterprise operational strategy for revenue cycle services across Ambulatory and Hospital client segments. - Drive the operational roadmap that supports revenue growth, margin expansion, and service scalability. - Partner with executive leadership to align RCM operations with the company’s strategic growth and market expansion objectives. - Identify and implement initiatives that accelerate cash performance, operational efficiency, and client value delivery. Financial Performance & EBITDA Accountability - Own operational performance supporting $45M in annual revenue, ensuring consistent achievement of financial and operational targets. - Drive improvement across core RCM performance metrics including: - Days Sales Outstanding (DSO) - AR aging and backlog management - Clean claim rate - Net collection rate - Denial rate and appeal success - Cash acceleration and revenue yield - Identify and eliminate revenue leakage across the revenue cycle. - Partner with Finance on budgeting, forecasting, margin improvement initiatives, and cost optimization. - Implement scalable operational models that improve productivity, quality, and profitability. Global Operations Leadership - Provide executive leadership for a 700+ person global workforce operating across the U.S., India, and the Philippines, supported by multiple external contracting firms. - Oversee operational performance across all core revenue cycle functions including: - Coding - Patient services / call center operations - Credentialing and provider enrollment - Charge entry and billing/data entry - Payment posting - Claims follow-up - Denials management - Appeals - Establish governance and accountability structures across onshore, offshore, and vendor-delivered operations. - Lead workforce strategy including capacity planning, staffing models, vendor utilization, and global labor optimization. Operational Transformation & Process Excellence - Drive enterprise-wide operational transformation initiatives to modernize and scale revenue cycle operations. - Implement standardized operating models including: - Enterprise SOPs - Quality assurance frameworks - Productivity benchmarks - Workflow standardization - Global performance management - Lead continuous improvement initiatives using Lean, Six Sigma, and data-driven operational methodologies. - Champion adoption of automation, AI-enabled RCM technologies, and robotic process automation (RPA) to improve efficiency and accuracy. Technology & Multi-Platform Operational Enablement - Provide operational oversight across 30+ EHR, practice management, and billing platforms supporting a diverse healthcare client base. - Partner with Product, Technology, and Engineering teams to: - Improve system interoperability - Enable automation and workflow orchestration - Enhance analytics and reporting capabilities - Reduce manual operational dependencies - Support technology-enabled revenue cycle innovation that differentiates the organization in the market. Client Delivery & Strategic Partnership - Serve as the senior operational leader responsible for client delivery excellence and SLA performance. - Partner with Client Success and Account Management teams to drive: - Client satisfaction and retention - Transparent performance reporting - Proactive issue resolution - Strategic operational improvements - Participate in executive-level client governance meetings, QBRs, and escalation management. - Support sales and growth initiatives, including participation in RFP responses, operational due diligence, and new client onboarding strategies. Analytics, Reporting & Operational Intelligence - Establish enterprise performance dashboards and reporting frameworks that provide real-time visibility into revenue cycle performance. - Leverage analytics to drive improvement across: - Payer performance - Denial root causes - AR aging trends - Workforce productivity - Client financial outcomes - Deliver executive-level reporting and insights to C-suite leadership and board stakeholders. Organizational Leadership & Talent Development - Build and lead a high-performing global leadership team including Directors, senior operational leaders, and functional experts. - Establish leadership development programs that strengthen organizational depth and succession planning. - Foster a culture centered on: - Accountability - Operational excellence - Continuous improvement - Client-centric service delivery - Drive workforce engagement within a large-scale remote and distributed workforce model.

• Design and deploy care model innovations that address the needs of high-risk and chronically ill populations within MSSP, ACO REACH, and other risk-based arrangements. • Translate strategic priorities, performance gaps, and population insights into clear operating models, workflows, and program plans that can be executed at scale. • Lead the end-to-end execution of experimental pilots and new care programs, including scoping, implementation planning, stakeholder coordination, and performance evaluation. • Own pilot design through launch, iteration, and transition to scale—ensuring initiatives are practical into operational care delivery. • Partner with Product, Engineering, and Analytics to inform care delivery workflows, clinical tooling, decision support, and reporting requirements that enable scalable value-based care execution. • Apply strong financial and analytical discipline to assess ROI, cost avoidance, utilization impact, and scalability of innovation initiatives. Define success metrics, interpret performance data, and deliver clear, executive-ready recommendations on whether to scale, iterate, or sunset programs. • Act as a connector between centralized strategy and frontline execution. Collaborate closely with Clinical Performance, Vytal Care, Network, Product, and Finance teams to ensure programs are operationally feasible, adopted in the field, and aligned to provider workflows. • Incorporate real-world feedback to continuously improve program design. • Owns day-to-day strategy and execution for assigned innovation initiatives • Makes recommendations on pilot continuation, scaling, or retirement • Influences product roadmap priorities related to care delivery and analytics • Escalates trade-offs, risks, and investment considerations as needed

• Build, lead, and scale enterprise clinical pharmacy programs, including Vytal Care Chronic Disease Management initiatives. • Establish and oversee medication management strategies aligned to guideline-directed medical therapy (GDMT) and population health best practices. • Define and maintain clinical pharmacy practice guidelines to optimize outcomes and reduce avoidable costs. • Drive medication cost containment strategies across Commercial, Medicaid, and Medicare Advantage contracts. • Monitor utilization trends and partner with finance and analytics teams on forecasting and budget planning. • Support performance optimization under value-based and shared-savings arrangements. • Partner with Regional and Enterprise Medical Officers to operationalize medication-specific insights through Vytal Insights. • Collaborate with Care Management, Operations, Technology, and Clinical Analytics teams to align medication strategies with care workflows. • Support utilization management initiatives through data-driven insights and measurable KPIs. • Manage and collaborate with external pharmacy and medication-management vendors. • Ensure vendor adherence to evidence-based protocols, regulatory requirements, and contract expectations. • Establish program metrics, monitor performance, and drive continuous improvement initiatives. • Translate data and outcomes into actionable insights for executive and clinical leadership.