Executive Leadership Responsibilities Enterprise Revenue Cycle Strategy - Define and execute the enterprise operational strategy for revenue cycle services across Ambulatory and Hospital client segments. - Drive the operational roadmap that supports revenue growth, margin expansion, and service scalability. - Partner with executive leadership to align RCM operations with the company’s strategic growth and market expansion objectives. - Identify and implement initiatives that accelerate cash performance, operational efficiency, and client value delivery. Financial Performance & EBITDA Accountability - Own operational performance supporting $45M in annual revenue, ensuring consistent achievement of financial and operational targets. - Drive improvement across core RCM performance metrics including: - Days Sales Outstanding (DSO) - AR aging and backlog management - Clean claim rate - Net collection rate - Denial rate and appeal success - Cash acceleration and revenue yield - Identify and eliminate revenue leakage across the revenue cycle. - Partner with Finance on budgeting, forecasting, margin improvement initiatives, and cost optimization. - Implement scalable operational models that improve productivity, quality, and profitability. Global Operations Leadership - Provide executive leadership for a 700+ person global workforce operating across the U.S., India, and the Philippines, supported by multiple external contracting firms. - Oversee operational performance across all core revenue cycle functions including: - Coding - Patient services / call center operations - Credentialing and provider enrollment - Charge entry and billing/data entry - Payment posting - Claims follow-up - Denials management - Appeals - Establish governance and accountability structures across onshore, offshore, and vendor-delivered operations. - Lead workforce strategy including capacity planning, staffing models, vendor utilization, and global labor optimization. Operational Transformation & Process Excellence - Drive enterprise-wide operational transformation initiatives to modernize and scale revenue cycle operations. - Implement standardized operating models including: - Enterprise SOPs - Quality assurance frameworks - Productivity benchmarks - Workflow standardization - Global performance management - Lead continuous improvement initiatives using Lean, Six Sigma, and data-driven operational methodologies. - Champion adoption of automation, AI-enabled RCM technologies, and robotic process automation (RPA) to improve efficiency and accuracy. Technology & Multi-Platform Operational Enablement - Provide operational oversight across 30+ EHR, practice management, and billing platforms supporting a diverse healthcare client base. - Partner with Product, Technology, and Engineering teams to: - Improve system interoperability - Enable automation and workflow orchestration - Enhance analytics and reporting capabilities - Reduce manual operational dependencies - Support technology-enabled revenue cycle innovation that differentiates the organization in the market. Client Delivery & Strategic Partnership - Serve as the senior operational leader responsible for client delivery excellence and SLA performance. - Partner with Client Success and Account Management teams to drive: - Client satisfaction and retention - Transparent performance reporting - Proactive issue resolution - Strategic operational improvements - Participate in executive-level client governance meetings, QBRs, and escalation management. - Support sales and growth initiatives, including participation in RFP responses, operational due diligence, and new client onboarding strategies. Analytics, Reporting & Operational Intelligence - Establish enterprise performance dashboards and reporting frameworks that provide real-time visibility into revenue cycle performance. - Leverage analytics to drive improvement across: - Payer performance - Denial root causes - AR aging trends - Workforce productivity - Client financial outcomes - Deliver executive-level reporting and insights to C-suite leadership and board stakeholders. Organizational Leadership & Talent Development - Build and lead a high-performing global leadership team including Directors, senior operational leaders, and functional experts. - Establish leadership development programs that strengthen organizational depth and succession planning. - Foster a culture centered on: - Accountability - Operational excellence - Continuous improvement - Client-centric service delivery - Drive workforce engagement within a large-scale remote and distributed workforce model.

• Design and deploy care model innovations that address the needs of high-risk and chronically ill populations within MSSP, ACO REACH, and other risk-based arrangements. • Translate strategic priorities, performance gaps, and population insights into clear operating models, workflows, and program plans that can be executed at scale. • Lead the end-to-end execution of experimental pilots and new care programs, including scoping, implementation planning, stakeholder coordination, and performance evaluation. • Own pilot design through launch, iteration, and transition to scale—ensuring initiatives are practical into operational care delivery. • Partner with Product, Engineering, and Analytics to inform care delivery workflows, clinical tooling, decision support, and reporting requirements that enable scalable value-based care execution. • Apply strong financial and analytical discipline to assess ROI, cost avoidance, utilization impact, and scalability of innovation initiatives. Define success metrics, interpret performance data, and deliver clear, executive-ready recommendations on whether to scale, iterate, or sunset programs. • Act as a connector between centralized strategy and frontline execution. Collaborate closely with Clinical Performance, Vytal Care, Network, Product, and Finance teams to ensure programs are operationally feasible, adopted in the field, and aligned to provider workflows. • Incorporate real-world feedback to continuously improve program design. • Owns day-to-day strategy and execution for assigned innovation initiatives • Makes recommendations on pilot continuation, scaling, or retirement • Influences product roadmap priorities related to care delivery and analytics • Escalates trade-offs, risks, and investment considerations as needed

• Build, lead, and scale enterprise clinical pharmacy programs, including Vytal Care Chronic Disease Management initiatives. • Establish and oversee medication management strategies aligned to guideline-directed medical therapy (GDMT) and population health best practices. • Define and maintain clinical pharmacy practice guidelines to optimize outcomes and reduce avoidable costs. • Drive medication cost containment strategies across Commercial, Medicaid, and Medicare Advantage contracts. • Monitor utilization trends and partner with finance and analytics teams on forecasting and budget planning. • Support performance optimization under value-based and shared-savings arrangements. • Partner with Regional and Enterprise Medical Officers to operationalize medication-specific insights through Vytal Insights. • Collaborate with Care Management, Operations, Technology, and Clinical Analytics teams to align medication strategies with care workflows. • Support utilization management initiatives through data-driven insights and measurable KPIs. • Manage and collaborate with external pharmacy and medication-management vendors. • Ensure vendor adherence to evidence-based protocols, regulatory requirements, and contract expectations. • Establish program metrics, monitor performance, and drive continuous improvement initiatives. • Translate data and outcomes into actionable insights for executive and clinical leadership.

About Us Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence. Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. Job Description: The VP, Digital Growth Global Strategic Marketing is responsible for the optimization of BeautyHealth’s e-commerce channels, drive new device sales to support sales and profit objectives, improving presence and engagement, and ensuring an optimal customer experience. This role will be accountable for the e-commerce CRM, paid media and SEO content strategies with potential for additional digital expansion responsibilities. What you’ll do: Primary Responsibilities: - Own, lead and manage E-Commerce Strategy, including Channel Sales & P&L - Build brand awareness to increase leads and conversion rates while maintaining brand integrity. - Manage sales forecasts and investment plans, providing weekly updates on trends - Define, track, and analyze KPIs to help prioritize opportunities - Develop and lead paid media strategy to drive traffic, customer acquisition and sales. - Oversee CRM /Email / SMS/ Website(s)/ Media strategy and execution. - Lead and manage tech stack and partners/ agencies to support and optimize strong digital ecosystem. - Lead Brand Experience on E-commerce site, Email, SMS, App and media ensuring creative and content reflect brand positioning and best-in-class content strategies. - Work closely with North America Regional and International Regional, Global Strategic Upstream marketing and Data Intelligence marketing teams plus cross functional team outside of marketing including but not limited to IT, Finance and Sales to own and drive digital projects and KPIs forward - Work with VP of North America marketing to support B2B and B2C Loyalty programs, including My Beauty Health app, to drive retention and LTV; set strategy, track and analyze performance ongoing - Performs other duties as assigned. What you need to know: Experience/Skills/Education: Required: - Bachelor’s Degree required in marketing, business administration, or related field, Master’s Degree preferred - 15+ years of e-commerce and digital market experience, with demonstrated ability to grow revenue and manage P&L - 8+ years growth/performance marketing management, including agency management, media strategy and budget management - 5+ years CRM / Email / SMS / Website SEO experience. - 3+ years preferred of loyalty program management experience with demonstrated ability to increase LTV - Proven experience in managing global e-commerce operations, tech stack management and digital strategies that drive business growth and enhance brand consistency - Analytical background and ability to analyze complex trends and data to make informed decisions and generate insights to drive growth - Strong problem-solving and collaboration skills, as well as good planning, time management, and organizational proficiencies - Ability to work in and thrive in fast paced environment with multiple competing priorities - Proven management and leadership experience developing digital team members and improving digital performance - Beauty industry / skin care and/or aesthetics or medical device experience - Experience in supporting and facilitating cross-functional projects across sales and marketing We mean it when we say you’ll LOVE this role. ​Base Pay: $200,000 - $230,000 + Bonus An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Hydrafacial's total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us! What else can you expect with Hydrafacial? PERKS! Benefits include: Medical insurance, dental insurance, vision insurance, FSAs, HSAs, accident insurance, pet insurance, company-paid life and AD&D insurance, company-paid long-term and short-term disability insurance, 401(k) with employer match, paid time off (PTO), and paid holidays. Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities. Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.