Bilingual Customer Service Representative (French and English) Akron, Ohio Hybrid Hybrid - Remote (2 days onsite / 3 days WFH) Description Are you ready to take the next step in your career with a role that offers work-life balance, growth opportunities, and a supportive environment? We’re looking for enthusiastic, customer-focused individuals to join our dynamic team. Imagine a career where you work Monday through Friday, enjoy exceptional benefits, and have the flexibility of a hybrid remote schedule that lets you work from the comfort of your home while also accessing our top-notch office facilities. Why Join Us? - Work-Life Balance: Enjoy a consistent Monday-Friday schedule with evenings and weekends all to yourself. - Hybrid Flexibility: Experience the best of both worlds—work remotely and in our modern, secure office. 3 days working from home, 2 days working in office. - Amazing Benefits: Take advantage of paid time off, comprehensive health insurance, life insurance, and dental reimbursement. - Office Perks: Our facility boasts a free wellness center, gym, scenic walking paths, and an on-site Starbucks kiosk and full-service café to keep you energized and healthy. - Immediate Hiring: We’re hiring right now! Don’t miss this chance to advance your career—apply today and start your journey with us! Key Responsibilities What You’ll Do: As a Customer Service Representative specializing in Order Management, you’ll be at the heart of our business, ensuring our customers—ranging from leading retailers to service centers—receive top-tier service. In this role, you will: - Be a Customer Champion: Respond to inquiries with knowledge and care, helping customers find the right solutions. - Drive Success: Handle order processing and data entry with precision, ensuring accuracy and timely delivery. - Keep Things Moving: Assist with forecasting and replenishment, making sure our supply chain runs smoothly. - Be the Go-To Expert: Provide updates on shipment locations and keep our customers informed. - Lead by Example: Train new team members, sharing your expertise to help them succeed. - Ensure Excellence: Work efficiently to prevent delays and maintain our high standards. Requirements Skills and Knowledge – Bilingual Customer Service Representative (French and English) Who You Are: - Bi-Lingual: Fluent in both French and English (verbal and written) - Tech-Savvy: Comfortable with MS Office applications like Excel, Access, and PowerPoint. - A Team Player: You thrive in a collaborative environment but are also self-motivated and can excel with minimal supervision. - Problem-Solver: You approach challenges with a practical mindset and find solutions that work. - People-Oriented: You have excellent interpersonal skills, particularly in fast-paced settings, and are committed to delivering outstanding customer service. Education and Experience – Bilingual Customer Service Representative (French and English) - Education: High school diploma required; a Bachelor’s degree is a plus. - Experience: Proven customer service experience, ideally in a call center or similar environment. Benefits & Pay - Stable Schedule: Monday through Friday, 8:30 AM to 5:30 PM (EST) - Health and Wellness: Free access to our wellness center, gym, and walking paths. - Daily Perks: On-site, full-service café and Starbucks kiosk to fuel your day. - Financial Security: Enjoy comprehensive healthcare, life insurance, dental reimbursement, and generous paid time off. - Modern Workplace: Work in a secure, state-of-the-art facility designed for your comfort and productivity. Don’t miss out on this incredible opportunity to grow your career and make a difference. Apply now and let’s achieve success together! French, Bi-Lingual, CSR, Customer Service, Order Management

Role Description Speak our language! We are Lingoda. Our mission is to build bridges through life-changing language learning. Lingoda is a fast-growing online language school aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. In our teacher-led classes, supported by the latest technologies and a unique curriculum, you have the opportunity to empower students to achieve their language goals. Our high-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda. Join Lingoda and be part of the future of language learning! Qualifications - Driven, self-organized, and tech-savvy - Passion for teaching and excellent communication skills - Committed to delivering high-quality learning experiences - Technical equipment (High-speed internet connection, headset with microphone, Laptop/desktop with a camera) - Comfortable quiet working environment - Legally able to work as a freelancer Requirements - Native-level German language skills (C2+) - At least 1 year of experience in teaching German/DaF - Qualified German/DaF teacher Benefits - All teaching material is available from Lingoda - Fixed or flexible working hours - as you prefer! - Flexible start date - Motivated adult learners - Work remotely from anywhere in the world - 5% off on all of our language courses - International atmosphere: teach students from all over the world - Join a thriving community of enthusiastic teachers

• Handle inbound and outbound calls for healthcare clients • Schedule and reschedule appointments, verify patient information • Provide assistance based on client protocols • Ensure HIPAA compliance and maintain a high standard of customer service • Document all call activity accurately in the designated system(s) • Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT

• Track and respond to calls for a multi-state nurse triage telephone service • Provide clinical assessments based on established protocols and triage patients via telephone or patient portals • Perform administrative and clinical support tasks, including medication prescription refills per established protocols • Notify providers of critical results and coordinate follow-up care after hospital discharge or surgical procedures • Facilitate referrals and collaborate on prior authorization requests requiring clinical consultation • Assist with inquiries from external agencies such as hospitals and nursing homes • Participate in Remote Patient Monitoring (RPM) programs by reviewing patient vital signs and providing education related to chronic disease management • Screen and qualify patients for clinical trials, conduct follow-up outreach, and provide patient education as required • Perform additional duties as assigned to support the healthcare team and enhance patient care delivery