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Esri technology helps people solve some of the world’s most difficult problems.
Patient Care Representative, Bilingual, Weekends Only
Location
Florida + 3 moreAll locations: Florida | Ohio | South Carolina | Texas
Posted
127 days ago
Salary
0
Seniority
Junior
Job Description
Patient Care Representative, Bilingual, Weekends Only
Esri
• Handle inbound and outbound calls for healthcare clients • Schedule and reschedule appointments, verify patient information • Provide assistance based on client protocols • Ensure HIPAA compliance and maintain a high standard of customer service • Document all call activity accurately in the designated system(s) • Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT
Job Requirements
- High school diploma or equivalent
- 1+ years of call center or customer service experience (healthcare experience a plus)
- Strong verbal and written communication; active listening and empathy under pressure
- Ability to multitask, stay organized, and work in a fast-paced environment
- Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred
- Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace
- Bilingual (Spanish/English or other languages) preferred
- Knowledge of medical terminology or insurance verification is a plus
- Reliable attendance, accountability, and openness to feedback and coaching.
Benefits
- Professional remote work environment requiring flexibility and adaptability
- Distinction for maintaining a high standard of customer service
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