Job Closed

This listing is no longer active.

Esri logo
Esri

Esri technology helps people solve some of the world’s most difficult problems.

Patient Care Representative, Bilingual, Weekends Only

BilingualBilingualPart TimeRemoteJuniorTeam 5,001-10,000Since 1969H1B SponsorCompany SiteLinkedIn

Location

Florida + 3 moreAll locations: Florida | Ohio | South Carolina | Texas

Posted

127 days ago

Salary

0

Seniority

Junior

High School1 yr expSpanishEnglish

Job Description

Patient Care Representative, Bilingual, Weekends Only

Esri

• Handle inbound and outbound calls for healthcare clients • Schedule and reschedule appointments, verify patient information • Provide assistance based on client protocols • Ensure HIPAA compliance and maintain a high standard of customer service • Document all call activity accurately in the designated system(s) • Meet or exceed performance metrics such as call quality, average handle time (AHT), adherence, and patient satisfaction/CSAT

Job Requirements

  • High school diploma or equivalent
  • 1+ years of call center or customer service experience (healthcare experience a plus)
  • Strong verbal and written communication; active listening and empathy under pressure
  • Ability to multitask, stay organized, and work in a fast-paced environment
  • Proficiency with telephony systems; experience with Genesys Cloud CX (Web Agent) strongly preferred
  • Familiarity with call center technologies, EHR/EMR software, and Microsoft Office/Google Workspace
  • Bilingual (Spanish/English or other languages) preferred
  • Knowledge of medical terminology or insurance verification is a plus
  • Reliable attendance, accountability, and openness to feedback and coaching.

Benefits

  • Professional remote work environment requiring flexibility and adaptability
  • Distinction for maintaining a high standard of customer service

Related Categories

Related Job Pages

More Bilingual Jobs

Chemin AI logo

Project Associate (Japanese Speaker)

Chemin AI

Your trusted partner for scalable AI

Bilingual127 days ago
Part TimeRemoteTeam 1-10Since 2025H1B No Sponsor

As a Part-Time Project Associate, you will support the Delivery Team at Chemin, working closely with our Project Delivery Executives to ensure the successful execution of Japanese-language AI data annotation projects. In this role, you will be responsible for operational delivery and quality oversight, acting as the main point of contact for Japanese-speaking annotators. As the internal team does not speak Japanese, this role is critical in ensuring that annotations meet quality standards before submission to clients. You will report to the Project Delivery Executive and play a hands-on role in managing people, processes, and quality across ongoing projects that support AI advancements across multiple industries. Responsibilities Your primary focus will be supporting operations within the Project Delivery function, including: - Providing day-to-day operational support to ensure Japanese-language projects are delivered on time and to a high standard - Assisting with project setup, planning, and guideline development - Managing and supporting a remote team of Japanese-speaking annotators - Acting as the language quality gatekeeper for Japanese annotations, ensuring submissions meet required accuracy and quality thresholds (target: 95%) - Guiding annotators through questions and challenges via internal communication platforms - Performing detailed quality checks to catch language, formatting, and annotation errors before client submission - Handling project administration tasks in line with internal and client standards - Communicating clearly with internal stakeholders on project progress, risks, and quality issues Work Arrangements - Fully remote or hybrid (option to work from our Damansara Heights office - Kuala Lumpur, on Mondays and Fridays) - Minimum contract period: 3 months (renewable based on performance) - Immediate availability required (target start: April 2026 onwards)

Philippines
Job Closed
Chemin AI logo

Project Associate (Japanese Speaker)

Chemin AI

Your trusted partner for scalable AI

Bilingual127 days ago
Part TimeRemoteTeam 1-10Since 2025H1B No Sponsor

As a Part-Time Project Associate, you will support the Delivery Team at Chemin, working closely with our Project Delivery Executives to ensure the successful execution of Japanese-language AI data annotation projects. In this role, you will be responsible for operational delivery and quality oversight, acting as the main point of contact for Japanese-speaking annotators. As the internal team does not speak Japanese, this role is critical in ensuring that annotations meet quality standards before submission to clients. You will report to the Project Delivery Executive and play a hands-on role in managing people, processes, and quality across ongoing projects that support AI advancements across multiple industries. Responsibilities Your primary focus will be supporting operations within the Project Delivery function, including: - Providing day-to-day operational support to ensure Japanese-language projects are delivered on time and to a high standard - Assisting with project setup, planning, and guideline development - Managing and supporting a remote team of Japanese-speaking annotators - Acting as the language quality gatekeeper for Japanese annotations, ensuring submissions meet required accuracy and quality thresholds (target: 95%) - Guiding annotators through questions and challenges via internal communication platforms - Performing detailed quality checks to catch language, formatting, and annotation errors before client submission - Handling project administration tasks in line with internal and client standards - Communicating clearly with internal stakeholders on project progress, risks, and quality issues Work Arrangements - Fully remote or hybrid (option to work from our Damansara Heights office - Kuala Lumpur, on Mondays and Fridays) - Minimum contract period: 3 months (renewable based on performance) - Immediate availability required (target start: April 2026 onwards)

Taiwan
Job Closed
Chemin AI logo

Project Associate (Japanese Speaker)

Chemin AI

Your trusted partner for scalable AI

Bilingual127 days ago
Part TimeRemoteTeam 1-10Since 2025H1B No Sponsor

As a Part-Time Project Associate, you will support the Delivery Team at Chemin, working closely with our Project Delivery Executives to ensure the successful execution of Japanese-language AI data annotation projects. In this role, you will be responsible for operational delivery and quality oversight, acting as the main point of contact for Japanese-speaking annotators. As the internal team does not speak Japanese, this role is critical in ensuring that annotations meet quality standards before submission to clients. You will report to the Project Delivery Executive and play a hands-on role in managing people, processes, and quality across ongoing projects that support AI advancements across multiple industries. Responsibilities Your primary focus will be supporting operations within the Project Delivery function, including: - Providing day-to-day operational support to ensure Japanese-language projects are delivered on time and to a high standard - Assisting with project setup, planning, and guideline development - Managing and supporting a remote team of Japanese-speaking annotators - Acting as the language quality gatekeeper for Japanese annotations, ensuring submissions meet required accuracy and quality thresholds (target: 95%) - Guiding annotators through questions and challenges via internal communication platforms - Performing detailed quality checks to catch language, formatting, and annotation errors before client submission - Handling project administration tasks in line with internal and client standards - Communicating clearly with internal stakeholders on project progress, risks, and quality issues Work Arrangements - Fully remote or hybrid (option to work from our Damansara Heights office - Kuala Lumpur, on Mondays and Fridays) - Minimum contract period: 3 months (renewable based on performance) - Immediate availability required (target start: April 2026 onwards)

Indonesia
Job Closed
Chemin AI logo

Project Associate (Japanese Speaker)

Chemin AI

Your trusted partner for scalable AI

Bilingual127 days ago
Part TimeRemoteTeam 1-10Since 2025H1B No Sponsor

As a Part-Time Project Associate, you will support the Delivery Team at Chemin, working closely with our Project Delivery Executives to ensure the successful execution of Japanese-language AI data annotation projects. In this role, you will be responsible for operational delivery and quality oversight, acting as the main point of contact for Japanese-speaking annotators. As the internal team does not speak Japanese, this role is critical in ensuring that annotations meet quality standards before submission to clients. You will report to the Project Delivery Executive and play a hands-on role in managing people, processes, and quality across ongoing projects that support AI advancements across multiple industries. Responsibilities Your primary focus will be supporting operations within the Project Delivery function, including: - Providing day-to-day operational support to ensure Japanese-language projects are delivered on time and to a high standard - Assisting with project setup, planning, and guideline development - Managing and supporting a remote team of Japanese-speaking annotators - Acting as the language quality gatekeeper for Japanese annotations, ensuring submissions meet required accuracy and quality thresholds (target: 95%) - Guiding annotators through questions and challenges via internal communication platforms - Performing detailed quality checks to catch language, formatting, and annotation errors before client submission - Handling project administration tasks in line with internal and client standards - Communicating clearly with internal stakeholders on project progress, risks, and quality issues Work Arrangements - Fully remote or hybrid (option to work from our Damansara Heights office - Kuala Lumpur, on Mondays and Fridays) - Minimum contract period: 3 months (renewable based on performance) - Immediate availability required (target start: April 2026 onwards)

Japan
Job Closed