• Provide strategic leadership and direction for the Scientific Support function, aligning support strategy with company commercial objectives, product roadmap, and customer success goals • Build, lead, and develop a high-performing Scientific Support organization, including hiring, organizational design, performance management, and career development • Establish and scale global Scientific Support infrastructure, including support workflows, and knowledge management systems • Define and track key performance indicators (KPIs) and metrics to measure support effectiveness, customer satisfaction, response times, and resolution outcomes • Serve as the senior technical escalation point for complex customer issues, working cross-functionally to drive resolution and root cause investigations • Partner with Commercial Leadership to support strategic accounts, key collaborations, and revenue-driving opportunities through technical engagement and scientific partnership • Work closely with Product Management and R&D to translate customer feedback, field insights, and support trends into product improvements, new product requirements, and roadmap input • Lead Scientific Support involvement in new product development and commercialization, including beta testing programs, workflow validation, early adopter support, and launch readiness • Collaborate with Quality and Operations teams on complaint investigations and documentation. • Oversee the creation and maintenance of technical documentation including troubleshooting guides, application notes, protocols, FAQs, and training materials • Partner with Commercial Operations to analyze support trends, product performance, and customer adoption patterns to inform business strategy • Support customer visits, scientific presentations, workshops, conferences, and key opinion leader engagements as needed

Location: REMOTE - NORTHEAST (MUST RESIDE IN CT or NY/LONG ISLAND/WESTCHESTER COUNTY) Salary: $115,000 - $120,000 Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO, Annual Incentive Plan At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job Summary Chartwells Higher Ed is seeking a bold, strategic, and inspiring Regional Director of Marketing to ignite growth, spark innovation, and elevate the customer experience across Connecticut, Long Island, New York, and New Jersey. This region is one of the most influential and opportunity‑rich markets in the country—where diverse communities, iconic institutions, and fast‑moving trends create the perfect landscape for a marketing leader who thrives on impact. In this high‑visibility role, you’ll serve as the region’s brand champion, steering marketing initiatives that strengthen our presence, accelerate performance, and bring our story to life in meaningful ways. You’ll mentor and energize a talented team of unit‑ and district‑level marketing managers, empowering them to excel in meal plan growth, retail innovation, guest engagement, and social media strategy. If you’re ready to shape the future of regional marketing in one of the most dynamic corners of the Northeast and leave a lasting mark, we want to hear from you. This is a REMOTE position that MUST reside in CT, Long Island or Westchester County, NY. This position will require 75% travel within the region with limited overnight travel. Key Responsibilities: - Serve as part of the leadership team who presents our brand and campus experience for new business and client retention opportunities. - Create and present vision plans to implement innovation for campus partners applying a customized approach to each. - Lead social media as the content advisor and standards keeper across campus locations in the regional geography that highlights key brand messaging and campus success stories on behalf of our clients. - Act as an insight collection and curation hub, providing a thought-leadership position within our industry and on behalf of our clients. - Create and participate in client innovation updates, making strategic recommendations based on collected consumer insights. - Drive innovative sales marketing for campus meal-plans and on-going improvement, as reported through senior leadership updates. - Constantly improve retail growth by applying strong retail execution principles, pricing, product assortment and promotional activities. Preferred Qualifications: - Bachelors degree required, Masters preferred. Culinary, hospitality or hotel management degree is desirable. - Experience with B2C marketing program development, ideally with a background in B2B marketing as well. (including, product, promotion, price, placement and positioning). - Ability to work with a wide variety of internal functions including purchasing, culinary, merchandising and design and build. - A background understanding of operations which enables field-friendly and executable development. - Interpersonal skills which support the ability to influence without direct authority, holding standards of new programs high and ensuring field execution. - Strong presentation skills and the ability to adjust content across stakeholders from C-suite level to field and line workers. - Detail oriented with strong writing skills to create and steward brand materials and voice. - Base understanding of the financial components of contract foodservice and origins of revenue, margin, costs and risks. Apply to Chartwells Higher Education today! Chartwells Higher Education is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Chartwells Higher Ed maintains a drug-free workplace. Associates at Chartwells Higher Ed are offered many fantastic benefits. - Medical - Dental - Vision - Life Insurance/ AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Req ID: 1520510 Chartwells HE SHARON MCNEELEY [[req_classification]]

Director, ERP Location: Remote Employment Type: Full-Time About Unlimited Service Group Unlimited Service Group is a high-quality, locally focused commercial kitchen field service organization with a worldwide genuine OEM restaurant equipment parts distribution sister business. With 41 brands and over 155 locations across North America, Unlimited Service Group is driven by its mission to change industry standards by developing innovative solutions that support our customers and manufacturer partners. Dedicated to providing the highest quality parts, service, and customer experience, we take pride in assisting our customers in a personalized, friendly, and safety-focused manner that ensures every experience is exceptional. With a people-centered company culture, we are serious about growth and expansion and are looking for individuals who want to grow with us. Learn more about us at www.unlimitedservice.com Perks - Strong Company Culture! - Hybrid remote work opportunity - Casual dress code - Competitive benefits including health insurance, 401(k) with company match, employee assistance programs – don’t worry, we’ve got you covered. - Enjoy the benefits of our Town Share program – Share in our company’s success! The Job at a Glance Unlimited service group is seeking a Director of ERP & Enterprise Applications to provide strategic and technical leadership across the organization's ERP systems and enterprise applications. This role partners with business and technology leaders to deliver scalable, secure, and efficient solutions that improve operations, strengthen governance, and support enterprise growth. Please note, this is a full-time position working remote. A Typical Day The Director of ERP & Enterprise Applications is responsible for leading the strategy, architecture, and day-to-day management of the organization’s ERP systems and enterprise application portfolio. This role collaborates with business and technology leaders to align systems with operational goals, oversee ERP performance and enhancements across functions like finance and HR, and ensures seamless integration between platforms. The position also drives governance, security, and compliance while managing application lifecycles, supporting system users, and guiding upgrades or implementations. Additionally, the director leads and mentors’ technical teams, prioritizes continuous improvement initiatives, and tracks key performance metrics to ensure systems are scalable, efficient, and aligned with business growth. Key Responsibilities - Define and execute ERP and enterprise application strategy, architecture, and governance frameworks - Align system roadmaps with business priorities and advise leadership on modernization efforts - Own ERP lifecycle, performance, and roadmap across key functions - Lead implementations, upgrades, optimizations, and ensure seamless system integrations - Drive standardization, scalability, and governance across the application portfolio - Build and lead high-performing teams while overseeing the enterprise application portfolio - Partner with business leaders to prioritize enhancements, improve adoption, and ensure clear ownership and support models - Ensure system availability, security, compliance, and performance - Oversee change management, releases, support, and issue resolution - Collaborate with infrastructure and security teams and track KPIs for performance and user adoption To Land This Opportunity - Bachelor’s degree in computer science, Information Systems, Engineering, or related field (master’s preferred). - 10+ years of progressive IT leadership experience across ERP and enterprise applications. - Demonstrated leadership of enterprise ERP platforms (e.g., SAP, Oracle, Workday, Microsoft Dynamics, Infor, NetSuite). - Strong background in enterprise applications, systems integration, and business process improvement. - Proven success leading large-scale system implementations, upgrades, and optimization initiatives. - Experience with SaaS ERP platforms and modern enterprise application ecosystems. - Knowledge of enterprise integration patterns, middleware, API management, and application governance. - Must be at least 18 years of age - Ability to successfully complete background check and drug screen Benefits At Unlimited Service Group, we see employment as a reciprocal relationship; one where we set high standards for those who work here but also recognize and reward our team members for their contributions in the form of various company benefits. - Competitive Compensation - Insurance - 401k and 401k Match - Generous Time Away Program - Employee Assistance Programs - Employee Recognition Programs - Town Shares Program – Share in our companies’ success! Unlimited Service Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Own and execute the organization’s technology strategy in alignment with Alpha’s mission • Serve as the senior leader for all technology platforms, systems, and integrations • Provide strategic oversight for Salesforce as a key organizational platform • Ensure reliability, security, and performance of Microsoft 365 ecosystem • Partner with Donor Development, Finance, Impact, Marketing, and Ministry to ensure data is accurate, trusted, and usable