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So MONEY Possibilities®
Product Operations Manager
Location
United States
Posted
114 days ago
Salary
$104.0K - $130.0K / year
Seniority
Senior
Job Description
Product Operations Manager
Coinstar
• Operational Issue & Bug Management • Own intake, tracking, and prioritization of product issues across GPR and Cash-In • Partner with Product, Engineering, and Support teams to drive timely resolution of defects and operational issues • Maintain clear visibility into issue status, trends, and recurring root causes • Identify opportunities to improve issue management processes and reduce repeat issues • Product Analytics & Reporting • Develop and maintain regular reporting on product performance and operational health • Track key metrics such as loads, active users, transaction success/failure rates, and funding behavior • Identify trends, risks, and performance gaps; escalate insights to Product and CX leadership • Escalation Management • Serve as the primary point of contact for product-related operational escalations across the organization • Partner with the Product Manager, as appropriate, on escalations requiring product decisions, prioritization, or trade-offs • Triage issues, assess severity, and coordinate cross-functional response across Product, Engineering, Support, and Operations • Ensure timely communication, resolution, and closure of escalated issues • Help establish and maintain clear escalation processes and severity frameworks • Kiosk / Hardware Support Coordination • Partner with Field Operations, Engineering, and vendors to support kiosk and hardware-related issues impacting product performance • Support readiness and operational validation for new features deployed to kiosk environments • Operational Process Improvement • Develop and maintain repeatable, scalable operational processes for issue tracking, reporting, and escalation management • Improve cross-functional workflows to increase speed and efficiency of execution • Reduce operational friction across teams and improve overall product reliability
Job Requirements
- 3+ years’ relevant experience in Product Operations, Implementation Management, or similar execution-focused role
- Experience in fintech, payments, digital banking, or similar field is strongly preferred.
- Experience working cross-functionally with Product, Engineering, Operations, and Support teams
- Experience working in Agle, sprint-based development environments and collaborating with technical teams
- Experience with reporting, data analysis, and visualization tools (e.g., Tableau, Excel, Power BI, or similar)
- Familiarity with payments ecosystems (cards, ACH, digital wallets) is preferred
- Knowledge of transaction flows and differences across platforms (e.g., Apple Pay vs. traditional card transactions) is preferred
Benefits
- Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance
- Short- and Long-Term Disability Insurance, and Life Insurance.
- Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests.
- Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually.
- Additionally, we offer paid parental and adoption leave.
- Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program.
- Work Environment – We offer a casual and flexible work environment with work from home options.
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