Intel 471

• Be a desk lead and subject matter expert for the Middle East within the Geopolitical Analysis team. • Maintain a working knowledge of Middle East geopolitics and foreign affairs and how this impacts wider strategic goals/aims of countries in the region and elsewhere. • Be able to form strong predictive assessments, considering second and third order effects. • Demonstrate an ability to weigh competing hypotheses, using analytical tools to form conclusions. • Draw upon open and closed sources of intelligence to form well rounded, multi-sourced Finished Intelligence (FINTEL) reports, graphics and webinars. • Maintain consistent and accurate ownership and completion of tactical, business-as-usual tasks. • Work with Intel leadership to identify, plan, execute and close a strategic project of interest. • Receive and provide guidance, training, and mentoring from/to professional personnel in planning and carrying out activities and assignments. • Work across multi-disciplined teams to draw upon experience and expertise towards a common goal. • Deliver the work of your team via virtual threat briefs and webinars.

• Support clients with tactical and operational assessments to identify, track, and satisfy their threat hunting needs. • Maintain an understanding of the technical capabilities and features of all platform solutions while serving as a specialist on HUNTER behavioral threat hunt packages. • Maintain an accurate recording of engagements with clients to track progress and identify opportunities. • Conduct different customer engagements that require independent research in support of customer needs. • Proactively research emerging threats in open-source tooling, internal intelligence reporting, or paid subscription tooling to identifying current coverage or hypothesis generation. • Opportunity to represent Intel 471 at various conferences, workshops, working groups, and speaking events. • Support the wider Threat Hunt Intelligence Team with research and content creation that aligns to the needs of clients. • Communicating the value of Intel-Driven Threat Hunting in a way that is understandable to the customer and adjusting to the customer’s unique environment.

• Manage a global portfolio of customer accounts, overseeing the full renewal cycle for Intel 471 subscriptions • Drive customer retention and revenue growth by understanding customer needs and delivering tailored solutions • Execute upsell and cross-sell strategies to maximize account expansion and overall customer value • Monitor and communicate customer health, providing insights and proactive recommendations • Deliver accurate and timely revenue forecast updates to internal stakeholders • Create proposals, prepare subscription agreements, and lead the full agreement process to closure • Partner closely with Engagement Leads to ensure successful onboarding, adoption, and long-term customer success • Leverage Salesforce to manage renewals, track activities, and maintain accurate account data • Apply strong knowledge of pricing, packaging, retention strategies, and identify opportunities for conversion, upsell, and cross-sell