Job Closed
This listing is no longer active.
Software that Powers the Service Economy
Program Manager
Location
United States
Posted
154 days ago
Salary
$120K - $130K / year
Seniority
Senior
Job Description
Program Manager
EverCommerce
• Lead large-scale technology transformation programs through all phases, from discovery and design to implementation and stabilization. • Drive portfolio lead-to-quote and quote-to-revenue programs across multiple business units, focusing on the implementation and/or consolidation of business processes and systems of actions for CPQ (configure, price, quote), billing, fulfillment/provisioning, and revenue recognition to improve internal execution and customer experience. • Design program plans that integrate cross-functional workstreams (people operations, marketing, customer experience, sales, product, engineering, billing operations, finance, accounting), focusing on collaboration, risk management, communication, and change control. • Set goals for programs in alignment with enterprise and/or business-unit strategies. • Build and maintain strong partnerships with workflow owners, product leads, engineering teams, systems integrators, business SMEs, and external stakeholders (e.g. consultants and other implementation partners) to ensure cohesive delivery across systems and processes. • Oversee the delivery of project and program outputs, ensuring successful outcomes in partnership with project managers. • Support and guide project managers, removing blockers, facilitating decision-making, and ensuring upstream/downstream impacts are understood and addressed. • Collaborate across teams to gather requirements and success criteria for program outcomes. • Identify risks, assist in developing mitigation strategies, and escalate risks and/or issues to senior leadership when needed. • Maintain program documentation, including RAID logs, communication plans, and governance materials. • Report progress, risks, and outcomes to executive leadership through structured updates, steering committee decks, and status reports. • Drive change control activities by evaluating impacts of scope, timeline, or architectural adjustments, and partner with stakeholders to ensure informed decision-making. • Manage contractor delivery and performance, ensuring deliverables meet quality expectations and timelines.
Job Requirements
- Bachelor’s degree in Business Administration, Management, Project Management, or related field.
- Certifications such as PMP, PMI-ACP, or Prosci are a plus.
- 6+ years of experience in project and program management, with demonstrated success leading complex, cross-functional SaaS or enterprise systems programs.
- Experience in supporting change management initiatives, including stakeholder adoption, communication planning, and operational readiness.
- Experience delivering quote-to-revenue or billing technology implementations (e.g., Zuora, Salesforce CPQ, NetSuite, Stripe), including integration design and business process reengineering, is a major plus.
- Ability to manage and prioritize multiple complex projects and program workstreams simultaneously.
- Strong understanding of change management and communication practices, especially in the context of enterprise systems and process transformation.
- Excellent communication skills with both technical and non-technical stakeholders; ability to translate between business needs and system capabilities.
- Strong problem-solving and risk management skills.
- Proficiency in building presentations, writing decision documentation, and structuring executive-ready communications.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- 401k or RRSP with company match
- Annual wellness stipend
- Flexible and generous paid time off
- Employee Stock Purchase Program
Related Guides
Related Categories
Related Job Pages
More Program Manager Jobs
HR PMO Leader
Sazerac CompanySazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Sazerac produces and markets the most award-winning bourbons and whiskeys in the world, including: Buffalo Trace Pappy Van Winkle Eagle Rare Blanton’s Sazerac Rye Additionally, Sazerac owns many popular brands across a range of spirits, including: Fireball Southern Comfort Seagram’s V.O. Myers’s Goldschläger Parrot Bay 99 Brand Platinum Vodka We’re proud of our award-winning culture and distilleries, with our Louisville office named one of the “Best Places to Work in Kentucky” four times.
Role Description The HR PMO Leader will establish and drive a people-focused Project Management Office within our growing organization. They will build structure around key HR initiatives while also directly managing high-impact projects. - Create and maintain simple, scalable PMO processes, tools, and success frameworks tailored to HR’s needs. - Provide clear project tracking, reporting, and communication to ensure visibility across all HR initiatives. - Support HR leadership with project prioritization, planning, and resource coordination. - Lead end-to-end management of high-impact HR projects (e.g., M&A, HR technology implementations, onboarding/offboarding redesigns, performance and career frameworks, comp/benefits reviews, engagement programs, and L&D initiatives). - Partner with HR and business leaders to define project scope, objectives, deliverables, and success metrics. - Coordinate cross-functional teams (Finance, IT, Marketing, Sales, etc.) to enable smooth execution and adoption of HR programs. - Identify risks, manage issues, and adapt plans as priorities shift in a fast-paced, growing environment. - Drive change management, communication, and employee adoption while serving as a central point of contact and fostering transparency across HR and the business. Qualifications - Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. - 5 years relevant experience (minimum). - Bachelor’s degree in human resources, business, or a related field; master’s or MBA is a plus. - 5+ years of project management experience, including at least 2 years working in or closely with HR functions in a PMO capacity. - Strong understanding of HR processes and systems (HRIS, performance management, recruiting, learning & development, etc.). - Ability to balance structure with flexibility in a growing, fast-changing environment. Requirements - PMP, CAPM, or other project management certification preferred but not required. - Familiarity with change management practices (e.g., prosci/adkar) considered a plus. Benefits - Min: USD $140,244.00/Yr. - Max: USD $210,366.00/Yr.
Staff Program Manager, Laboratory Chemicals Division
Thermo Fisher ScientificThermo Fisher Scientific is a global biotechnology product development company whose mission is to make the world healthier, cleaner, and safer. Thermo Fisher Scientific leads a gl
• Lead, coach, and guide teams through the execution of strategic portfolio initiatives, ensuring on-time delivery and proactive risk management • Serve as a strategic program champion, driving alignment across cross-functional core teams and senior stakeholders • Manage multiple strategy and transformation projects concurrently, ranging in complexity and scope • Develop robust project and program plans that incorporate primary, secondary, and tertiary critical paths to support strategic decision-making • Collect, analyze, and interpret program and portfolio data to evaluate progress, identify risks, highlight capacity gaps, and recommend resource optimization strategies • Translate long-range strategic objectives into tangible project roadmaps and measurable outcomes • Facilitate leadership reviews, ensuring visibility into progress, risks, mitigation plans, and required decisions
• Scale operational excellence: Proactively orchestrate collaboration across engineering, product, design and operations specialties — such as facilitating clear communication for delivery updates, clear documentation in confluence, discovery templates for discovery, facilitate agile retrospectives, and escalate early issue escalation to keep initiatives on track. • Action improvements from retrospectives and continuously improve best practices across teams. • Cross-team project & delivery support: Partner with group leads to translate scope of goal candidates into clear, actionable plans and goals during planning — while working with teams to see through their delivery across teams. This role may also own smaller initiatives or milestones to build out scalable processes, documents and presentations for diverse stakeholders. • Data reporting, projections & strategic opportunities: Deliver regular data‑driven reports and forecasts in Looker/Streamlit to inform group leadership decisions. For this they will help setup experiment tracking, analysis, and reporting of key projects across the group (e.g. costs modelling for AI impact). This role will surface delivery and scoping risks to recommend course‑corrections to teams, as well as strategic opportunities that improve our metrics in the long-term, such as building various scenario models to forecast AI cost and usage. • Generalist with can-do-attitude: Acts as the “Chief Wrangler”, aligning teams and providing visibility. They jump where needed to anticipate and unblock initiatives, while selflessly making sure the invisible work gets done. • Identify and pilot AI-driven automation opportunities that reduce manual effort, improve visibility, and free teams to focus on high-impact work.
• Manage client relationships and orchestrate unforgettable experiences from start to finish • Engage clients and build strong relationships from the very first contact • Craft and manage budgets that keep the fun while respecting the bottom line • Negotiate with suppliers to secure the best prices and conditions • Coordinate logistics for events that leave a lasting impression • Stay organized while juggling multiple projects in a dynamic environment



