At maxRTE, we believe every patient deserves access to care without financial barriers and that providers should be equipped to deliver that care without absorbing unnecessary financial loss. With 1 in 4 Americans struggling to pay medical bills, hospitals and health systems face increasing challenges identifying active insurance coverage. Too often, coverage is missed or hidden, leaving patients with overwhelming bills and providers with lost revenue. Our technology uncovers that hidden coverage, enabling hospitals to recover revenue while ensuring patients receive the care they need. When we bridge this gap, everyone wins: patients access lifesaving treatment, providers strengthen their financial health, and communities thrive. We are growing quickly and are hiring a Client Onboarding Manager to partner with healthcare organizations nationwide, guiding them through implementation, driving early value realization, and setting the foundation for long-term success. If you enjoy deeply understanding client workflows, solving complex problems, and configuring software to achieve meaningful outcomes, this role is for you. What You’ll Do You will own the onboarding experience for both new and expanding clients, serving as the strategic and operational lead throughout implementation. You’ll design and execute tailored launch plans, lead client-facing workflows, and ensure seamless implementation across both complex (Epic-integrated) and non-complex environments. Your focus will be on accelerating time to value and optimizing client workflows prior to handoff to the dedicated account team. In this role, you will: - Develop and execute customized onboarding launch plans for new and expansion clients - Lead client-facing discussions with RCM executives, operators, and technical stakeholders - Configure and implement solutions within the maxRTE platform - Conduct workflow testing, validation, and optimization - Analyze performance data and proactively recommend improvements based on best practices - Partner cross-functionally with Client Success, Sales, Product, Engineering, and Marketing - Serve as a trusted advisor and subject matter expert in both product and industry - Represent the voice of the client internally to inform product and operational improvements

At maxRTE, we believe every patient deserves access to care without financial barriers and that providers should be equipped to deliver that care without absorbing unnecessary financial loss. With 1 in 4 Americans struggling to pay medical bills, hospitals and health systems face increasing challenges identifying active insurance coverage. Too often, coverage is missed or hidden, leaving patients with overwhelming bills and providers with lost revenue. Our technology uncovers that hidden coverage, enabling hospitals to recover revenue while ensuring patients receive the care they need. When we bridge this gap, everyone wins: patients access lifesaving treatment, providers strengthen their financial health, and communities thrive. We are growing quickly and are hiring a Client Onboarding Manager to partner with healthcare organizations nationwide, guiding them through implementation, driving early value realization, and setting the foundation for long-term success. If you enjoy deeply understanding client workflows, solving complex problems, and configuring software to achieve meaningful outcomes, this role is for you. What You’ll Do You will own the onboarding experience for both new and expanding clients, serving as the strategic and operational lead throughout implementation. You’ll design and execute tailored launch plans, lead client-facing workflows, and ensure seamless implementation across both complex (Epic-integrated) and non-complex environments. Your focus will be on accelerating time to value and optimizing client workflows prior to handoff to the dedicated account team. In this role, you will: - Develop and execute customized onboarding launch plans for new and expansion clients - Lead client-facing discussions with RCM executives, operators, and technical stakeholders - Configure and implement solutions within the maxRTE platform - Conduct workflow testing, validation, and optimization - Analyze performance data and proactively recommend improvements based on best practices - Partner cross-functionally with Client Success, Sales, Product, Engineering, and Marketing - Serve as a trusted advisor and subject matter expert in both product and industry - Represent the voice of the client internally to inform product and operational improvements

At maxRTE, we believe every patient deserves access to care without financial barriers and that providers should be equipped to deliver that care without absorbing unnecessary financial loss. With 1 in 4 Americans struggling to pay medical bills, hospitals and health systems face increasing challenges identifying active insurance coverage. Too often, coverage is missed or hidden, leaving patients with overwhelming bills and providers with lost revenue. Our technology uncovers that hidden coverage, enabling hospitals to recover revenue while ensuring patients receive the care they need. When we bridge this gap, everyone wins: patients access lifesaving treatment, providers strengthen their financial health, and communities thrive. We are growing quickly and are hiring a Client Onboarding Manager to partner with healthcare organizations nationwide, guiding them through implementation, driving early value realization, and setting the foundation for long-term success. If you enjoy deeply understanding client workflows, solving complex problems, and configuring software to achieve meaningful outcomes, this role is for you. What You’ll Do You will own the onboarding experience for both new and expanding clients, serving as the strategic and operational lead throughout implementation. You’ll design and execute tailored launch plans, lead client-facing workflows, and ensure seamless implementation across both complex (Epic-integrated) and non-complex environments. Your focus will be on accelerating time to value and optimizing client workflows prior to handoff to the dedicated account team. In this role, you will: - Develop and execute customized onboarding launch plans for new and expansion clients - Lead client-facing discussions with RCM executives, operators, and technical stakeholders - Configure and implement solutions within the maxRTE platform - Conduct workflow testing, validation, and optimization - Analyze performance data and proactively recommend improvements based on best practices - Partner cross-functionally with Client Success, Sales, Product, Engineering, and Marketing - Serve as a trusted advisor and subject matter expert in both product and industry - Represent the voice of the client internally to inform product and operational improvements

Sun Coast Sciences, a division of The Hero Company, is a direct-to-consumer health and wellness company on a mission to help people live longer, feel better, and look younger. We’ve built the training infrastructure to match the quality of what we sell... and we need the right person to run it. About the role As our Training & Onboarding Leader, you’ll design and deliver a structured onboarding experience that turns new hires into confident, skilled outbound sales agents.. fast. This is a fully remote, US-based role. You’ll own the learning architecture, facilitate one-week onboarding cohorts virtually, coach agents through early ramp, and collaborate with Sales, Ops, and QA to ensure what you’re teaching maps directly to live performance. You’ll also spend roughly 15–20% of your week supporting recruiting; screening candidates for the coachability and communication skills that make your job easier. What you’ll own • Instructional design. Design and deliver a tight, structured one-week virtual onboarding program built on sound adult learning principles • Sales methodology. Train agents on our proven, scripted sales approach; helping them internalize the methodology so it sounds natural, not robotic • Coaching. Identify strengths and development gaps early; provide real-time coaching to accelerate ramp-to-performance • Cross-functional alignment. Partner with Sales, Ops, and QA to ensure training content stays connected to live call quality and performance data • Recruiting support. Source and screen candidates for verbal skills, coachability, and emotional intelligence (~15–20% of your week) What we’re looking for Must-haves: • Deep expertise in adult learning theory and instructional design - this is the foundation everything else is built on • Proven ability to facilitate engaging virtual training programs; you can hold a room over Zoom as well as in person • Strong coaching instincts - you spot what’s not working before the numbers tell you • Fully remote-capable and digitally self-sufficient; you troubleshoot tools independently and teach others to do the same •Based in the United States with reliable internet and a private workspace ★ Strong plus: ESL or cross-cultural training experience We hire internationally for other roles and our sales team reflects that. If you’ve designed or delivered training for non-native English speakers or across cultural contexts, you’ll bring immediate value to how we build our programs. ★ Strong plus: Experience training in a scripted sales environment If you’ve trained agents to deliver structured, highly scripted sales conversations (phone sales, outbound call centers, DTC) that experience translates directly. General sales training backgrounds are welcome, but scripted-environment experience is what moves you to the top of our list. Compensation & details • Base salary: $50,000–$65,000 depending on experience • Performance bonus tied to agent ramp and training outcomes • Fully remote; US-based candidates only •Full-time | Six-month probationary period "Great salespeople aren’t born; they’re trained, coached, and challenged to grow." If that’s your belief, and you have the instructional design chops to back it up, we want to hear from you.