Sun Coast Sciences, a division of The Hero Company, is a direct-to-consumer health and wellness company on a mission to help people live longer, feel better, and look younger. We’ve built the training infrastructure to match the quality of what we sell... and we need the right person to run it. About the role As our Training & Onboarding Leader, you’ll design and deliver a structured onboarding experience that turns new hires into confident, skilled outbound sales agents.. fast. This is a fully remote, US-based role. You’ll own the learning architecture, facilitate one-week onboarding cohorts virtually, coach agents through early ramp, and collaborate with Sales, Ops, and QA to ensure what you’re teaching maps directly to live performance. You’ll also spend roughly 15–20% of your week supporting recruiting; screening candidates for the coachability and communication skills that make your job easier. What you’ll own • Instructional design. Design and deliver a tight, structured one-week virtual onboarding program built on sound adult learning principles • Sales methodology. Train agents on our proven, scripted sales approach; helping them internalize the methodology so it sounds natural, not robotic • Coaching. Identify strengths and development gaps early; provide real-time coaching to accelerate ramp-to-performance • Cross-functional alignment. Partner with Sales, Ops, and QA to ensure training content stays connected to live call quality and performance data • Recruiting support. Source and screen candidates for verbal skills, coachability, and emotional intelligence (~15–20% of your week) What we’re looking for Must-haves: • Deep expertise in adult learning theory and instructional design - this is the foundation everything else is built on • Proven ability to facilitate engaging virtual training programs; you can hold a room over Zoom as well as in person • Strong coaching instincts - you spot what’s not working before the numbers tell you • Fully remote-capable and digitally self-sufficient; you troubleshoot tools independently and teach others to do the same •Based in the United States with reliable internet and a private workspace ★ Strong plus: ESL or cross-cultural training experience We hire internationally for other roles and our sales team reflects that. If you’ve designed or delivered training for non-native English speakers or across cultural contexts, you’ll bring immediate value to how we build our programs. ★ Strong plus: Experience training in a scripted sales environment If you’ve trained agents to deliver structured, highly scripted sales conversations (phone sales, outbound call centers, DTC) that experience translates directly. General sales training backgrounds are welcome, but scripted-environment experience is what moves you to the top of our list. Compensation & details • Base salary: $50,000–$65,000 depending on experience • Performance bonus tied to agent ramp and training outcomes • Fully remote; US-based candidates only •Full-time | Six-month probationary period "Great salespeople aren’t born; they’re trained, coached, and challenged to grow." If that’s your belief, and you have the instructional design chops to back it up, we want to hear from you.

• Lead onboarding engagements to drive successful product adoption and faster time-to-value • Guide customers through account setup, configuration, and best practices in 1:1 and group settings • Identify risks to onboarding success and proactively drive resolution • Partner with Customer Success and CS Ops to design and deliver enablement for Customer Success Managers • Reinforce onboarding best practices and improve consistency across the post-sale journey • Partner with Sales, Product, Support, and Customer Success to ensure smooth customer handoffs and alignment • Build strong relationships with customer stakeholders to align on goals, KPIs, and success criteria • Contribute to improving onboarding playbooks, templates, and documentation • Help design scalable onboarding processes that support both high-touch and repeatable delivery models • Track onboarding performance and use data (e.g., time-to-value, adoption, CSAT/NPS) to drive improvements

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Fort Worth, TX (Texas); Omaha, NE (Nebraska) Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75918 The Role at a Glance We are excited to bring on an EDI Onboarding Associate to join our Group Protection Operations Team supporting Workplace Solutions. Background Details The Group Protection Operations Team will help you grow your technical knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. As an EDI Onboarding Associate, you will be responsible for delivering on EDI onboarding and implementation assignments & projects. You will support pre- and post-sales activity in providing guidance regarding compatibility of proposed onboarding approach with EDI processes. You will collaborate with internal and external stakeholders to coordinate activities, facilitate automated EDI processing, and provide a superior onboarding experience for the customer. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on! What you'll be doing - You will monitor EDI requests and ensures timely responses in gathering necessary information, addressing questions, and providing appropriate layouts/file formats for EDI processing. - You will act as a liaison between Account Management, internal EDI resources, and third-party partners to ensure all stakeholders understand optimal policy setup, per EDI guidelines, to facilitate efficient automation and onboarding. - You will participate in pre- and post-sales calls with brokers and customers; outlines pros & cons of onboarding approach in terms of compatibility with automated EDI processing; proactively advises on potential changes in approach that can enable automation. - You will implement standard inbound file feeds for both new customers and ongoing maintenance request including not limited to demographic/eligibility files. - You will coordinate with internal EDI resources and third-party partners to validate appropriate file configuration and ensure successful initial & on-going transmission and processing of files. - You will provide ongoing File Support to installed customers, including technical troubleshooting for Level 2 File Support requests. - You will act as a testing resource for general strategic initiatives. - You will work with the third-party benefit administration partners to expedite resolution of any escalated file issues; collaborate with partners to research root causes and recommend improvements to processes/file formats to avoid future issues. Identify, recommend, and champion process improvements and organizational initiatives to positively influence the team and quality while supporting and promoting change management and departmental/enterprise initiatives. What we’re looking for Must-haves: - 0 - 1+ Years experience in EDI (electronic data interchange) setup and automation directly aligned to specific responsibilities for this role or 1+ Years of experience in Group Protection in customer facing roles directly aligned to the specific responsibilities for this role - Ability to communicate effectively (verbal/written) - Demonstrated strong customer service experience - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Apply concepts such as probability, statistics, modeling, percentages, ratios, and proportions to practical solutions and work with concepts such as averages and/or variances - 4 Year/Bachelors Degree or equivalent work experience (4 years of experience in lieu of Bachelors) Nice-to have: - Ability to work in a fast-paced environment with the ability to adapt as needed Application Deadline What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $44,800 - $81,400 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Overview Mission and Importance of this Role Onboarding Consultants at Wheelhouse are an integral component of Wheelhouse’s mission to be the foremost experts in our space. Using their comprehensive knowledge of Revenue Management and of Wheelhouse they will provide support to clients during the adoption of the Wheelhouse platform. The Onboarding Consultant assists with developing the revenue strategy with the customer, implementing the strategy, and ensuring they are trained for proficient use of the platform post onboarding. Onboarding Consultants are the keystone of trust with our clients demonstrating the team’s knowledge and commitment to Revenue Management success. Onboarding Consultants work creatively to enable client strategies and resolve complications and objections in their pricing, configuration, or tech stack. Coordinating closely with Account Management, Customer Success, and Sales, Onboarding Consultants will be the face of Wheelhouse’s expertise by supporting these teams cross functionally and developing educational content on both Revenue Management and the Wheelhouse platform. Job Level Mid-Level Requirements Wheelhouse is seeking a mature, creative and independent teammate - with demonstrated success as a Revenue Manager - who is eager to represent and help develop the top Revenue Management System in the VR/STR Space. Onboarding Consultants must demonstrate exceptional communication and listening skills and be willing and eager to problem solve complex solutions with clients, assist AE’s (Account Executives) with closing enterprise clients, and provide Enterprise client support to AM’s (Account Managers) through demonstrating Wheelhouse’s knowledge and commitment to client success. As a public face of Revenue Management at Wheelhouse, Onboarding Consultants must have a natural passion for Revenue management and a desire to teach both the Wheelhouse team internally and the industry at large. Job Description We’re looking for someone who: Wheelhouse’s ideal Onboarding Consultant is a creative deep thinker with a penchant for effective communication who enjoys cracking complex puzzles while working with a wide range of personalities and experience levels. The Wheelhouse Onboarding Consultant is an expert in their field and is eager to speak to clients and partners and excited to find the best strategies and solutions to support their success. The Wheelhouse Onboarding Consultant understands the unique situations that arise in Revenue Management and enjoys finding novel and creative solutions for users. As a teacher, the Wheelhouse Onboarding Consultant is committed to developing Revenue Management in our fast developing industry and is ecstatic to train and teach customers while growing the Wheelhouse platform. As is par for the course, the ability to enthusiastically convey complex ideas while identifying the best solutions for users from our wide range of options is essential. The good news? We have a fun story to share, a platform with an NPS of 80+, essentially no churn, and a product team that ships meaningful, new features rapidly. In short - Wheelhouse is a beloved product that is truly pushing the envelope on Revenue management in the VR and STR space. We enjoy teammates who can think strategically and critically, and always have an eye toward scaling our platform ever faster. What you'll be doing: - Lead Onboarding processes with clients to ensure timely adherence to onboarding schedules and adequate support for clients. Where Wheelhouse is contracted to do onboarding for clients, Onboarding Consultants are responsible for gathering necessary materials, communicating decisions and questions to clients, developing strategy to be implemented, and coordinating configuration. - Support Sales AE’s and AM’s on calls with customers assisting in understanding current Revenue Management practices and identifying how to implement those strategies within the Wheelhouse platform while identifying opportunities to improve their processes by using the platform. - Be willing to be part of client facing video calls during the week (an average of 7-10 calls per week) either with prospective customers, current customers, or cross functional members of the Wheelhouse team. - Assist Sales AE’s and AM's in resolving complex questions or problems regarding client’s specific strategies or the implementation of Wheelhouse into their Tech Stack. - Work with sales AE’s to identify which components of the platform would be most important to clients to assist in their sales process. - Provide ongoing Revenue Management support and advice to enterprise clients. - Be available to communicate with clients about Revenue strategy, how to implement new Wheelhouse features, and improve their use of the platform. - Create Revenue Management related content to educate users and the industry in Revenue Management practices and strategies. Innovate new ideas and practices to share with the industry and establish Wheelhouse as the foremost Revenue experts in our industry. - Create content educating on the effective use and implementation of Wheelhouse features. - Plan and Participate in industry discussions (such as webinars) to further understanding of Revenue Management in the industry. - Contribute to the development and innovation of the Wheelhouse product roadmap by designing and brainstorming ideas and features which keep Wheelhouse on the forefront of Revenue Management in our space. Your first 90 Days: You’ll work directly with Wheelhouse sales teammates & leadership - observing conversations with clients, learning the platform, learning the systems/software our team leverages, and mastering the ins/outs of our industry. During this time you will be tasked with assisting in onboarding Wheelhouse clients by evaluating their present strategies and proposing configurations that are acceptable to clients. You will actively utilize the Wheelhouse system to implement client configurations and assist the AE in meeting onboarding schedules on time. When not assisting in Sales conversations or Onboarding we will ask you to start to develop content that can be utilized for both marketing and education. This can include videos/articles which provide instruction and ideas for implementation of Wheelhouse features, evergreen training content on revenue management principles and, conversations about strategy and trends we see in the markets today. Processes and procedures will be provided to you, however as this is a collaborative & fast evolving startup environment, this means we are excited to work with you to strategize, optimize and improve processes, strategies and experiments for the benefit of the entire Wheelhouse team. Perks and Benefits: - Competitive salary and equity ($90,000 - $105,000 per year DOE) - Full medical, dental, and vision benefits for each US employee - Fidelity 401k available for each US employee - Unlimited PTO - Extended & Competitive Benefits plan About Us: Wheelhouse is a fintech platform for the $500B+ flex rental space. Most specifically, we enable short & mid-length stay providers with 1 to 100,000+ listings to earn 20%+ more from their rental properties. In 2021, our target customer segment voted our platform “Innovation of the Year” at the Data & Revenue Management conference. This sentiment is shared by our customers, as evidenced by our platforms low churn and rapidly growing ARPU. In 2022, we closed a significant funding round, with participation from many of the best tech, travel & real estate investors. We’re lucky to have a long runway, low burn, and rapidly growing revenue. As a team, we enjoy shipping products our customers love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. We’re a remote-first, work-anywhere, and “yes - you should make time for that adventure/vacation” company, who believes that “healthy hustle” is the key to good growth. We’re experienced business & product builders who have founded multiple companies together, know our category extremely well, and recognize how rare/special it is to be perfectly positioned around a big opportunity with a very strong cross-functional team. We’d be eager to say hello and learn more about you!