• Investigar y entender necesidades de usuario (entrevistas, testing, análisis de feedback) • Diseñar flujos completos, arquitectura de información y experiencias end-to-end • Crear interfaces funcionales, accesibles y centradas en el usuario • Proponer soluciones con criterio, justificando decisiones de diseño • Trabajar con design systems y componentes reutilizables • Colaborar estrechamente con equipos de producto y desarrollo en decisiones clave • Crear prototipos funcionales en Figma (alta fidelidad) • Iterar soluciones con base en datos, métricas y feedback continuo • Participar en validación de soluciones con usuarios y stakeholders

• Own design delivery across the full product lifecycle • Translate complex business and user problems into clear, user-centered design solutions • Collaborate closely with product managers and engineers • Create essential design artifacts including user flows, wireframes, high-fidelity mockups, and interactive prototypes • Contribute actively to our design system and maintain consistency and scalability across the entire user interface • Participate robustly in usability testing, user feedback loops, and data-driven experimentation • Support high-priority initiatives such as modular pricing, onboarding UX transformation, and the development of AI Copilot features

About Planning Center Planning Center, established in 2006, has grown to support over 90,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products. Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather three times a year at our main office in Carlsbad, CA, fostering our work relationships. About the Work Planning Center is looking for a Product Designer to join our UX Design team, with a focus on our Church Center product. You'll work day-to-day alongside your product PM and Engineering Manager, while staying plugged into a UX team that does weekly design critiques and genuinely cares about craft. You own the experience from early problem framing all the way to shipped product, across two connected products used by church administrators and the congregants they serve. You'll also take a leading role in evolving Doxy, our design system for Church Center. Responsibilities - Collaborate across multiple disciplines (Product Managers, Engineering, QA, Support Specialists, and other UX Designers) - Craft user experiences that are simple and intuitive with our customers in mind - Contribute to our design system to support our suite of products - Advocate for design strategy in the products you work with Who We Look For Beyond your impressive background, you also bring the following: - Proven experience that shows both craft depth and systems thinking. - Someone who takes ownership of their work and drives it forward independently. - A natural collaborator who builds strong working relationships with PMs, engineers, fellow designers, and other disciplines. - You explore the products you design for, ask good questions, and come to conversations already having done your homework. - Comfortable with ambiguity. You don't need perfect information to move forward. - Actively using AI as part of your design process, with the judgment to know when to trust it and when to push back. - Ability to communicate design vision and language through design systems. - Genuinely curious about the people using your software. The best fits for any role on the Planning Center team are people embodying our Core Values: - Engage with Humility - We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart. - Invest in our team - We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions. - Do Our Best Work - We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth. - Focus on Customer Impact - We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers. - Think Holistically, Work Iteratively - We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small. We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work. The Hiring Process During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you. Applications will be accepted until April 2nd, 2026 at 8:00am PT. Please note that we may not reach out about next steps until after the application window closes. Below is an outline of the steps in our hiring process. - Step One: Apply with a resume and complete the application questions so we can learn more about your background and experience Our application questions are a chance for us to get to know you, so feel free to answer them the way you might in a cover letter and in your own words. - Step Two: Initial phone screen with someone from our Talent Acquisition team to get to know one another and discuss work and culture - Step Three: An online design exercise to assess your approach to design and get a rough understanding of your experience and skills - Step Four: Interview over Zoom with the UX Design Manager, Director of Design, and another one of our UX Design Managers - Step Five: Interview over Zoom with a few team members that support our Church Center product - Step Six: Pending all goes well, we'll extend an offer Requirements - Reside in the United States - Eligible to work in the United States (we are currently unable to offer employment to those with H-1B visas) - Be willing to travel three times each year to connect with the rest of the team - 4+ years of UX/UI design experience - Portfolio demonstrating craft depth and systems thinking - Experience working directly with Product and Engineering as a peer, not just an executor - Experience working in product design, particularly in designing native mobile apps - Familiarity with design systems and Figma libraries - Experience contributing to or working within a design system Benefits and Compensation We love our team—it’s one of the core pillars that guides how we work every day. That’s why we invest deeply in your well-being, growth, and balance. Here are some highlights (you can explore all our benefits here): Get paid:We offer competitive pay no matter where you live. We also contribute to your 401(k), provide a charitable giving match of up to $2,000 per year, offer a generous allowance for continued education, and include a coworking stipend. The annual salary range for this position is $132,000-$168,000. Be healthy:You’ll receive generous paid sick and vacation time, $200 per month for physical fitness and mental health, and 95% medical plus 100% dental premium coverage. Get out:Enjoy paid Fridays year-round, because we believe doing your best work includes having the time and space to rest, recharge, and live fully. We also offer a month-long sabbatical every five years, a week off between Christmas and New Year’s, a week each year to serve with a globally focused non-profit, and two weeks of paid vacation (increasing to three over time).

Role Description Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have. - Play an active role in the delivery and design of technology projects spanning discovery and delivery phases, with a strong focus on service design and process transformation. - Collaborate with cross-functional teams to create experience design deliverables including complex journey maps, service blueprints, roadmaps, prototypes and design systems. - Conduct deep observational research in real work environments to uncover friction points, inefficiencies and opportunities for process improvement. - Map complex end-to-end processes and service journeys, identifying waste and systemic gaps that impact users and the business. - Apply efficiency-oriented thinking to translate research findings into actionable design direction, addressing operational and organizational challenges beyond surface-level UX. - Facilitate workshops and co-design sessions that inform strategic decisions at the portfolio level. - Set up inspiring design hypotheses for delivery teams consisting of both Thoughtworkers and clients. - Ensure that project scope, risks and updates are regularly assessed and communicated. - Balance client and Thoughtworker expectations by clearly communicating experience design deliverables. - Extend your expertise to teammates by supporting less-experienced designers, and advocate for experience design through conferences, webinars and meetups. Travel to client sites required. Qualifications - Deep specialization in service design including complex process and journey mapping across organizational and operational contexts. - Strong ability to conduct observational research in real work settings, identifying friction, waste and inefficiency beyond UX. - Experienced in applying research methods such as contextual inquiry, moderated interviews, experiments and user testing. - Efficiency-oriented design thinking that connects service improvements to measurable business and operational outcomes. - Well versed in experience design with strengths across at least three disciplines such as user research, digital product design, interface or visual design. - Confident storyteller able to present research methods and findings clearly to stakeholders at all levels. - Inspiring approach to service and product design with a passion for facilitating client and team sessions. - Strong stakeholder management skills, able to liaise between clients and key stakeholders to build trust and ensure buy-in. - Comfortable leading design work solo or collaborating with designers and developers across a wide range of deliverables. - Ability to communicate project roles clearly and build confidence in less-experienced design teammates. - Passion for contributing to the experience design community at Thoughtworks through peer reviews and knowledge sharing. - Fluent in Spanish (mandatory) and English; open and available to travel to client locations as required. - Please share a portfolio link that showcases your expertise in digital products – web and mobile. Enterprise / SaaS experience in your field is preferred. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Balance autonomy with the strength of our cultivation culture, supported by interactive tools and numerous development programs. - Teammates who want to help you grow, empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.