• Lead the planning and execution of quality assurance across the integration of Actionstep’s flagship products. • Apply an in-depth understanding of real-world product usage to evaluate fit-for-purpose and identify potential risks early • Define testing objectives, determine critical quality aspects for stakeholders, and design comprehensive test strategies including integration, end-to-end, regression, and performance scenarios • Participate actively in SCRUM ceremonies, collaborate with product and engineering teams, and provide technical guidance on risk, architecture, and design considerations • Analyze requirements and system architecture to ensure thorough coverage of functional, security, and performance testing • Develop, maintain, and execute manual and automated test cases, ensuring alignment with Actionstep’s goals and integration objectives • Verify bug fixes, perform regression testing, and ensure changes do not introduce defects or regressions across the platform • Drive improvements in QA processes, test automation frameworks, and observability practices, contributing to CI/CD pipeline efficiency and reliability • Collaborate with other QA team members, fostering knowledge sharing and adoption of best practices • Contribute to cross-team initiatives to enhance product interoperability, platform stability, and overall user experience

• Maintain and operate the entire testing infrastructure for the involved systems, such as test data, scripts, artifacts, simulators, routines, and business processes; • Test management and planning, with the ability to produce basic test documentation such as strategies, plans, test cases, and test scripts; • Familiarity with test management tools, bug/defect tracking, test automation, test data generation, and virtualized interface generation; • Create scripts in specific tools (automated and manual) and execute them, recording and analyzing results; • Execute acceptance, compatibility, regression, integration, functional and non-functional tests (exploratory, connectivity, vulnerability, stress and load) according to the needs of each request (based on impact analysis or client-defined needs); • Build mocks, stubs and/or simulators to enable test execution; • Evaluate a system’s non-functional performance requirements using specialized tools and monitors; • Monitor and track test coverage levels for systems, promoting increased coverage when necessary; • Log defects found after test execution, linking them to the relevant work products; • Assess the result of each test cycle; • Support managers and responsible teams in the sign-off (homologation) of system requests; • Understand requirement notations in both agile and traditional development models; create tests based on business scenarios; design tests based on experience and defect patterns; • Develop software test scenarios; identify common software defects and failures; • Understand business, requirements, development and testing to act as co-responsible for the entire development cycle; • Assist the Product Owner in writing acceptance criteria for backlog stories; • Support the Product Owner in accepting sprint stories; • Assist in writing automated unit tests; • Perform ATDD, BDD and/or Specification by Example; • Maintain system cycles (active homologation) in defined environments, including daily, monthly, batch routines and interfaces; • Knowledge of common software failure modes and testing techniques; plan/execute tests to align scope with available time; evaluate common security aspects indicated by the OWASP organization (https://www.owasp.org/); evaluate non-functional performance requirements of a system using specific tools and monitors; use specialized tools for automation, performance, and for planning, managing and executing tests; • Experience producing basic test documentation such as Plans, Test Scripts, Evidence and Test Data; create scripts in specialized tools and work with automated execution using variable test data pools (datapools); • Identify the target test items to be assessed by testing effort; evaluate the result of each test cycle; • Maintain system cycles in the client’s lab environment; maintain daily, monthly, batch routines and interfaces; • Knowledge of test management tools, bug tracking and test automation tools; experience in test management and planning; experience evaluating non-functional performance requirements of a system using specialized tools and monitors.

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. The Quality Support Specialist is responsible for ensuring that our products and services meet the highest quality standards. This is achieved through the coordination, monitoring, and evaluation of quality-related activities. The role involves close collaboration with cross-functional teams to foster a culture of quality and continuous improvement. This position aims to enhance the lifecycle of system enhancements and bug deployments that impact operational personnel. The Quality Support Specialist plays a crucial role in assisting the Senior Manager of Quality Assurance in establishing a quality infrastructure that proactively addresses system and process-related failures. Additionally, the Quality Support Specialist will support business units by evaluating, planning, diagnosing issues, and implementing improvements in processes and practices. DUTIES AND RESPONSIBILITIES: - Assist in the development and implementation of quality assurance processes. - Monitor products and services for compliance with quality standards - Perform regular quality audits to identify areas for improvement. - Maintain accurate records of quality assurance activities and findings. - Aid in developing reports on various quality metrics to be distributed to department leaders. - Work closely with various departments to strengthen quality initiatives. - Participate in cross-functional projects aimed at improving overall quality and efficiency. - Diagnose and resolve issues that arise with business operations across various applications, including EDDG, Tasking, ARCH, Twistle, Client Instructions, and FirstScript. - Collaborate with Sr. Quality Assurance Manager to maintain clear documentation of system configurations, procedures, existing enhancements, and pending bug fixes, thereby assisting in facilitating prioritized deployments. - Lead the administrative operations coordinators through complex change request submitted by clients and internal personnel. - Meet regularly with Sr. Manager of Quality Assurance to review quality reporting, identify defects, and recommend process changes based on quality oversight. - Act as the primary contact for troubleshooting active production issues in collaboration with the Business Analyst team, aiming for immediate resolution for production staff. - Coordinate system updates, changes, and deployments with all affected parties through various channels - Other duties as assigned - Responsible for complying with Paradigm IT security requirements and policies - Responsible for safeguarding Paradigm or Paradigm related IT passwords - Responsible for notifying Paradigm of any IT security incidents per policy 16.0 Information Security Incident Management QUALIFICATION REQUIREMENTS: - Knowledge of process assessment and optimization techniques - Excellent written and verbal communication skills - Solid organizational skills including attention to detail and multitasking skills - Demonstrated ability to define, manage, and modify operational processes and workflows. Experience and working knowledge of training techniques. Demonstrated ability to work collaboratively to address operational and customer requests. Proficient in MSWord for Windows, intermediate to advanced level computer experience on a compatible computer and Windows software required. - Healthcare knowledge strongly preferred - Bachelor's Degree in appropriate field of study or equivalent work experience Paradigm Benefits: - Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only). - Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions. - Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest. - Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year. - Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program. Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work. Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster #LI-Remote

• Research & Trendspotting: Explore trending niches and content formats in the English-language YouTube market. • Content Testing: Produce 2–3 test videos per niche, including scripts, visuals, and basic editing. • Storytelling Execution: Apply hooks, narrative structure, pacing, and sound design to maximize engagement. • Scaling Proven Concepts: Adapt successful templates to 10–30 new topics for horizontal growth. • Performance Analysis: Track CTR, retention, and views to determine which concepts to scale or scrap. • Collaboration: Work with our AI tooling team to integrate automated production workflows.