• Develop internal analyst newsletter that helps guide internal stakeholders on key analyst perspectives and feedback • Create regular external analyst newsletter that keep analyst community updated on latest announcements, wins, customer stories and thought leadership • Prepare briefing doc drafts for exec engagements • Work with Executive Business Partners (EBPs) on scheduling / availability for analyst engagements • Pulling and summarizing relevant research • Keeping our internal pages and resources up to date • Support inbound research requests from stakeholders and cross functional teams • Helping to support analyst submissions and RFIs • Drafting analyst email updates • Supporting our Gartner Peer Insights program

• Building and maintaining the suite of US credit products across US HY, IG and Leveraged loan issuers • Serving as a primary contact for our US clients – the world’s largest investment banks and asset managers • Acting as the Company’s eyes and ears on the ground in US credit markets – US HY and leveraged loans • Contributing to product development and innovation, in addition to new sales deal flow

• Manage and optimize provider templates across 5–10 clinical service lines to improve access and throughput • Analyze workflows, data, and system behavior to identify root causes of scheduling and capacity challenges • Translate ambiguous problems into clear diagnoses and actionable recommendations • Build, maintain, and refine templates at scale, ensuring accuracy, consistency, and efficiency • Lead requirements gathering and documentation for system changes, ensuring clarity and traceability • Execute and validate system updates, including testing, implementation, and post-launch monitoring • Partner with clinical and operational leaders to align on strategy, performance goals, and improvements • Facilitate discussions and present tradeoffs, risks, and recommendations to stakeholders—including leadership • Monitor template performance and proactively identify opportunities for improvement • Mentor peers and contribute to stronger team practices, documentation, and delivery methods

• Build and own the full lifecycle of KPIs for the Member Financial Services department, including data sourcing, modeling, and reporting. • Develop dashboards, automated reports, and data products that provide clear visibility into performance, member behavior, service efficiency, and portfolio trends. • Ensure KPI relevance and alignment to organizational and department goals by continuously refining metrics as business needs evolve. • Conduct deep-dive analyses on member interactions, product utilization, operational patterns, and financial performance to monitor performance and identify trends, opportunities, and risks. • Perform exploratory and statistical analysis using large, complex datasets to uncover actionable insights. • Provide strategic recommendations that influence business planning, operational improvements, and member experience enhancements. • Partner with frontline leadership to establish KPIs and scorecards that measure sales productivity, consultative behaviors, and relationship growth initiatives.