• Independent, end-to-end account management of multiple e-commerce accounts. • Development of data-driven growth strategies and sustainable campaign scaling. • Project orchestration: coordination with internal experts across Creative, Tracking and Media Buying teams. • Act as a trusted advisor: lead client calls and prepare analytical reports.

• Erstellen von UGC Scripts und managen von Creatorn • Kreative Ideen- und Konzeptentwicklung • Enge Zusammenarbeit mit unserem Media Buying Team • Tägliche Team-Calls, um die Tasks des Tages zu besprechen • Weiterbildung mit unseren Lehrmaterialien im Wert von 300.000 €

• Prospecting (cold-calling) and securing client engagements through appointment setting from qualified, high-quality leads • Analysis, design, and performance monitoring of our lead funnels • Optimization of marketing and sales strategies for our clients • Strategic and operational structuring of our clients' company sales (M&A transactions) • Support in marketing and selling our active client mandates to prospective buyers • Research within the sales process for our clients, including deep insights into the sale of e-commerce businesses

• Be the first point of contact for customer enquiries across email, social media and live chat. • Allocate enquiries from central channels to the appropriate teams or departments. • Follow procedures to resolve customer queries in a timely manner and escalate where necessary. • Assess incoming tickets to prioritise urgency and support needs. • Maintain customer accounts and detailed records of interactions, inquiries, complaints, and comments. • Use knowledge of products or services to resolve queries or forward them to the appropriate staff. • Record and provide detailed information when escalating tickets to ensure smooth handover. • Manage and track progress of customer tickets, ensuring timely follow-ups and resolution. • Solve customer queries regarding delayed or missing online orders by investigating with shipping carriers. • Collaborate with internal teams, suppliers, and couriers to resolve customer issues and close communication loops. • Report recurring issues to management for improvement. • Respond to enquiries related to contact lens orders and accounts. • Liaise with stores and suppliers to resolve queries. • Escalate unresolved issues and report system problems to management. • Provide support to retail teams on customer and system-related queries. • Respond to enquiries regarding systems and customer issues. • Demonstrate professionalism, adaptability, and resilience in all interactions. • Build strong relationships and communicate effectively. • Maintain a focus on improving personal performance and key metrics.