Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Implementation Manager - REMOTE. The Implementation & Customer Success Manager plays a pivotal role in enhancing post-sales onboarding and customer engagement for Study Design products and services. This role not only ensures a seamless activation process but also supports customers in realizing the value of data and platform capabilities. A deep knowledge of clinical trial protocols, analytics, and AI practices is essential. By collaborating closely with cross-functional teams, this role also influences key customer outcomes, aligning operational practices with business objectives for enhanced delivery and customer experience. - Partner with clinical, commercial, and product teams to define project scopes and deliverable plans. - Validate timelines, data inputs, and analytics prior to execution. - Lead comprehensive customer onboarding processes from planning to product adoption. - Guide customers on workflow integration and effective use of Study Design solutions. - Manage multi-workstream projects with detailed project plans and risk assessments. - Drive data onboarding and ensure the validation of workflow processes. - Establish governance and tracking methodologies for predictable execution. - Evaluate change requests and ensure scope integrity with client expectations. - Facilitate strategic partnerships for AI services and oversee integration activities. - Support sales processes by providing insights on delivery approaches and timelines. - Oversee operational initiatives for the Thought Leadership Council, ensuring effective engagement. Qualifications - Bachelor’s degree in relevant fields such as Healthcare Administration or Business. - 8+ years of experience in post-sales onboarding and customer engagement. - 5+ years in strategy consulting, clinical development, or customer management roles. - Demonstrated knowledge of clinical trial design and protocol complexity. - Professional experience with analytics, AI concepts, and data platforms like Databricks. - Proven ability to manage complex customer engagements across various functions. Benefits - Competitive salary ranging from $90,000 to $165,000 based on experience. - Potential eligibility for variable bonuses in addition to base salary. - Comprehensive health coverage and paid holidays. - Opportunities for professional development and career growth. - Inclusive and collaborative work environment fostering respect and diversity.

Start Your Journey in the Travel Industry with Travel Incorporated Do you love exploring new destinations, enjoy helping people, and want a career that offers growth and opportunity? Travel Incorporated is looking for motivated individuals to join our Contact Center team as Travel Consultants, where delivering outstanding client service is at the heart of everything we do. This role is more than just employment — it’s your gateway into the travel industry with a respected, innovative company that recognizes and appreciates its team members. Why This Role Is Worth Your Time: Build a Career, Not Just a Job You’ll begin with 6 months of paid training through TI University. After training, you’ll work remotely on a third shift schedule, applying what you’ve learned with the full support of a team that wants you to succeed. Make an Impact Every Day: Assist clients in creating travel itineraries tailored to their business trips and schedules. Provide customized recommendations, address challenges as they arise, and identify opportunities to enhance their journeys — all while fostering strong relationships built on trust and exceptional service. Grow With Us: From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning. What You’ll Do - Successfully complete in-depth training and transition into confidently managing incoming client calls, emails, and chats - Use strong listening skills to understand each client’s objectives and design travel solutions that fit their needs - Assist clients with itinerary choices, updates, and helpful travel guidance - Provide outstanding service that enhances client satisfaction and contributes to performance targets - Work closely with internal teams to ensure seamless and accurate travel arrangements - Take initiative to recognize and act on opportunities that elevate the overall client experience - Keep an eye on multiple queues and help fix common issues like missed tickets, refunds, fare errors, and other client requests - Take ownership of group booking tasks, including early bird check-ins, seat assignments, and basic group processing - Track and manage incoming hotel inquiries, responding quickly and appropriately to each request What You Bring - A genuine passion for helping others and delivering great customer service - Clear, confident communication and the ability to build trust with clients - Comfort with technology, including email, chat, and other digital tools - Strong attention to detail, organization, and the ability to work well in a structured setting - Previous client service or call center experience is a plus, but not required Position & Schedule Details - Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported) - Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET (Up to 6 months on site for local candidates; 5 1/2 months remote / 2 weeks in-person for non-local candidates) - Post-Training Schedule: Third shift with start times between 9:00 PM and 12:00 AM ET either Tuesday – Saturday or Sunday – Thursday. - Annual travel to our Duluth office 2–3 times per year for team engagement and development What We Offer At Travel Incorporated, you’ll join a trusted, mission-driven company that values innovation and exceptional service. We provide clear pathways for career growth, ongoing training, and a collaborative environment where your ideas are valued and your contributions truly matter. All necessary equipment is provided, and travel expenses are covered for required in-person training. Bring your passion for helping others and your love of travel — we’ll give you the tools, support, and guidance to succeed. Learn more about life as a Travel Consultant. Learn more about us and apply today at travelinc.com This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location. Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel

Role Overview Our company is expanding our remote team and is seeking candidates who thrive with assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services. This opportunity is preferrable for those who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team. Primary Responsibilities Support clients by organizing and coordinating customized service arrangements Research and review available options to match client needs and preferences Secure and verify reservations to ensure details are accurate Maintain professional communication through phone and email Assist with schedule updates, adjustments, and general service inquiries Keep client information and documentation organized and up to date Participate in training sessions What We Provide Fully remote capability Flexible schedule Ongoing training and learning resources Supportive team Qualifications Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Must be at least 18 years of age Strong written and verbal communication skills in English Reliable internet access and smartphone (computer is also highly recommended)

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our mission: As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat. You’ll enjoy this role if you are… - Super-positive and empathetic: you see the best in people and know how to bring it out - A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment - Passionate about bringing solutions to providers - Excited to learn new techniques and systems Your day to day is… - Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively - Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience - Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively - Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels - Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method You’d be successful in this role if you have…. - Excellent communication and interpersonal skills, both in verbal and written form - Customer service experience, preferably in a healthcare or technology-related field - Strong problem-solving abilities and adaptability in a fast-paced environment - Exceptional organizational skills and attention to detail - Dedication to delivering best-in-class customer service and promoting Zocdoc's mission Benefits: - Flexible work environment - Competitive PTO - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Hourly Pay Range $21—$26 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. 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