• Conducting hands-on functional testing to ensure new features meet requirements and deliver the right outcomes. • Clearly documenting results, raising issues with clarity and precision, and helping maintain high quality standards. • Working closely with developers to identify gaps, edge cases, and opportunities to strengthen quality. • Championing strong QA practices and contributing to a culture of continuous improvement. • Designing and implementing automation capability from the ground up, including: A scalable automation framework, A core regression suite, Supporting disciplines such as performance, integration, and load testing. • Playing a central role in building structured acceptance criteria and ensuring requirements are well-defined.

• Contributing to system test plans to ensure highly effective test coverage & automation • Creating and deploying automated system tests to replicate real world scenarios • Improving testing methodologies and procedures to enhance test automation efficiency • Reviewing product & system design requirements to verify accuracy of test plans and test case

• Collaboration: Work closely with developers, business analysts, and product owners to understand requirements and provide feedback during the development process. Participate in the upkeep of QA operations & suggest improvements where needed • Test Ownership (Planning, Documentation, Execution etc): Collaborate with product owners to define test objectives, strategies, and test plans for Salesforce projects. Create & timely execute detailed test cases and test scripts (inclusive of applicable regressions) based on business requirements to verify the functionality, performance, security, and usability of Salesforce / enterprise applications. Maintain comprehensive test documentation. Aim to achieve a high defect density in the lower environments & take measures & ownership to hedge against leakage • Defect Identification: Identify, document, and report defects and issues in a clear and concise manner, including steps to reproduce and severity assessment • Test Data Management: Manage and maintain test data, ensuring data integrity and relevance for testing purposes • Quality Assurance: Participate in enhancing the overall quality assurance process, including improvements to the testing process, test automation efforts, and the implementation of best practices • Test Automation: Identify and Automate the test cases on the playwright framework. • Review Process: Conduct peer reviews of checklists. Participate in post-mortem/root cause analyses for production bugs and share key insights to prevent future occurrences • Continuous Development: Take ownership of personal performance & development goals. Participate in knowledge sharing activities, including onboarding of new team members & delivering demos on completed projects • Availability: Be available for standups & misc business calls / scrum ceremonies during the scheduled timing (typically early PST hours)

Role Description Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. - Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. - Complete analysis and present periodic reviews of operational performance to customer. - Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. - Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. - Advocate for customer requirements. - Participate in customer requested meetings. - Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns. Qualifications - Master's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation. - Employer will accept a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered or related occupation as equivalent to the Master's degree and one year of experience. - Must have one year of experience in the following skill(s): - Designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications. - Performing system administration in a Linux or Windows environment. - Conducting computer networking, scripting, and automation. Requirements - 100% telecommuting permitted, work may be performed from anywhere in the U.S. - Domestic and international travel up to 25% to perform role responsibilities may be required. Benefits - 40 hours/week, 8:00am-5:00pm, Salary Range $153,600/year to $207,800/year. - Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.