- Respond promptly and effectively to customer inquiries via email and chat. - Troubleshoot and resolve issues related to the platform, services, and products. - Understand customer needs (both practical and emotional) and respond with empathy. - Track, document, and follow up on customer requests to ensure resolution. - Escalate complex concerns to the appropriate teams when needed. - Maintain accurate records of customer interactions. - Collaborate with internal teams to improve support processes. - Identify recurring issues and recommend improvements. - Ensure a positive and consistent customer experience. - Uphold service quality standards and response time expectations.

Role Description We’re seeking Customer Experience Associates to support clients booking hotels and travel accommodations. This role focuses on delivering excellent service while helping travelers plan stress-free stays. If you’re detail-oriented, friendly, and looking for a flexible remote opportunity, this could be a great fit. - Support clients with hotel booking requests - Provide timely, professional responses to inquiries - Review and confirm reservation details - Document interactions accurately - Attend virtual training sessions Qualifications - Customer-focused mindset - Strong written and verbal communication - Self-motivated and dependable - Comfortable using online systems - No prior travel experience required — training provided Benefits - Fully remote work - Flexible scheduling - Travel discounts and perks - Professional development and mentorship - Performance-based earning opportunities - $25,000 - $75,000 a year

Role Description We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. - Assist clients in selecting and booking hotel accommodations - Provide accurate information on hotel amenities, pricing, and availability - Respond promptly and professionally to client inquiries via phone, email, or online chat - Maintain detailed and accurate records of client interactions and bookings - Collaborate with team members to ensure seamless client experiences - Stay updated on hotel offerings, travel trends, and industry changes - Attend virtual training sessions and team meetings Qualifications - Strong communication and customer service skills - Friendly, professional demeanor and positive attitude - Comfortable working independently and managing time effectively - Basic computer skills and a reliable internet connection - Interest in travel and helping clients plan memorable stays - Previous experience in customer service, hospitality, or sales is a plus but not required Requirements - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities - $40,000 - $70,000 a year Benefits - Flexible, remote work environment - Full training and access to industry resources and tools - Supportive team culture and mentorship - Income-earning possibilities based on performance - Exclusive travel discounts and perks through industry partners - Personal and professional development opportunities

• Handle incoming calls from patients for Customer Service. • Perform all customer service duties with a focus on managing resolutions. • Answering patient questions regarding statements. • Posting guarantor payments. • Setting up payment plans within policies. • Researching and resolving issues with patient accounts. • Communicate and partner with other areas of Ensemble.