• The DCS Senior Business Development Officer ('BDO') is responsible for prospecting for new commercial business and maintaining a portfolio of existing clients to maintain and grow the relationship with Santander. • Discusses customer needs, problems, or complaints, and arranges for meetings between customers or prospective customers and representatives of various company functional areas. • Provides consistent quality customer service to both internal and external customers that meets or exceeds Santander's standards. • Represents the organization in various civic and community functions to further enhance the bank's image and develop additional business opportunities. • Assists in the implementation and coordination of the companywide business development call program. • Pre-qualifies clients for market segment. • Works with strategic partners to identify cross sell opportunities with existing and new clients and prospects. • Assists in the development and implementation of a strategic plan for business development across market. • Calls on numerous local referral sources to generate business. • Pursues sales lead with RMs and individually across the region. • Solicits new business and manages ongoing relationships. • Focuses on improving brand awareness. • Documents calls and results, and makes reports to management as required.

• Conduct thorough research on underserved and emerging market sectors, particularly within government agencies and health-related industries. • Gather data on market size, growth trends, regulatory landscapes, funding mechanisms, and procurement strategies. • Research and analyze key competitors for specific opportunities and market segments, identifying their strengths, weaknesses, incumbent performance, and strategic approaches. • Collect intelligence on prospective customers, including organizational structures, key decision-makers, strategic priorities, pain points, and existing contract vehicles. • Monitor, evaluate, and report on emerging technologies, policy changes, and industry trends relevant to APM’s strategic interests, providing insights and recommendations that inform innovation initiatives and business strategy. • Analyze collected qualitative and quantitative data to identify patterns, emerging opportunities, risks, and strategic implications for APM, and translate findings into actionable business recommendations that support strategic growth. • Prepare compelling and data-driven reports, presentations, and dashboards.

• Manage and develop strategic relationships with payment partners, including PSPs and acquiring institutions. • Ensure smooth onboarding, operational efficiency, and sustainable growth of processing capacity across the Processing Business Unit. • Maintain and develop relationships with existing payment partners, ensuring operational stability, transparency, and continuous improvement of cooperation terms. • Coordinate onboarding processes of PSP and Acquiring partners, ensuring smooth integration into APS processing infrastructure. • Coordinate onboarding processes of merchants to partners. • Support the expansion of processing capabilities by identifying opportunities to scale existing solutions and increase partner capacity. • Monitor financial arrangements with partners while maintaining risk visibility across relationships. • Act as the primary contact for partner requests and coordinate with internal teams to resolve operational matters efficiently.

• Responsible for developing significant amounts of new business • Maintaining long term relationships with current clients and allies • Develop and execute sales strategies to drive client acquisition • Effectively deliver Boston Analytical company presentation to prospective clients and current clients • Manage entire sales process from lead generation through conversion to active client • Maintain and grow (cross-selling / up-selling) existing accounts by regular interactions with clients • Prepare, submit, and negotiate pricing contracts to clients for services • Achieve sales revenue goals • Work collaboratively with fellow local and national team members • Diligently maintain CRM (Salesforce) data in real time • Collect and Provide market intelligence back to Leadership and Marketing Support marketing initiatives to foster company success