• This is a part-time, hourly position. • Assumes responsibility for the effective and professional completion of call center representative functions. • Receives customer telephone questions and complaints in a professional manner. • Answers inbound calls in a timely manner. • Responds to customer inquiries. • Provides personalized customer service by responding to the needs of the customer. • Manages and updates customer profile with the status of each customer. • Coordinate with departments to achieve customer satisfaction. • Build customer loyalty by meeting customer expectations. • Evaluate problems of the customers and provide logical lasting solutions. • File disputes for customers in accordance with Regulation E. • Replies to all corresponding email. • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. • Keeps supervisor informed of significant problems. • Corresponds with Fraud Department of potential fraudulent activity. • Maintains effective working relations with the operations department.

Title: Senior PCB Client Support Specialist - RJ Bank Location: Saint Petersburg, Florida - United States Job Description: Job Description Summary Under general supervision, uses intermediate knowledge and skills gained through education and experience, to assist internal and external Raymond James clients with inquries, issues and general support for Private Client loans including Residential Mortgages, Home Equity Lines of Credit and Securities Based Lines of Credit. The Sr. account support specialist also provides assistance for internal and external client with Raymond James Bank deposit porductions, including Enhanced Savings Accounts, Bank Certificates of Deposits, & retail deposit accounts. Works closely with the the lead account support specialist and department supervisor, to ensure the department remains fully compliant with all rules/regulations instituted by the firm and various regulatory bodies. Interaction with High Net Worth clients, requiring a degree of specialized handling, with an attentiveness to client needs, is required. Detailed instructions, procedures and guidelines are provided to perform routine tasks with intermediate decision making responsibility. Recommends solutions to moderately complex problems. Extensive contact with both internal and external customers is required to obtain, clarify, provide facts and information, as to resolve client requests while providing a world-class client experience. Job Description Essential Duties and Responsibilities: . - Primary responsibility is to assist internal & external clients with inquires or issues via phone and or email - Mitigate regulatory, credit, operational, and reputational risk to the firm by following established policies and procedures - Processes payment requests sent by clients and Financial Advisors. - Analyze the feasibility of client collateral release requests. - Executes loan servicing responsibilities related to retail loan maintenance and monitoring.. - Performs other duties and responsibilities as assigned. - Provide support for deposit account openings - Assist internal & external exlients with inquires and issues around Raymond James Bank deposit products - Execeutes deposits servicing responsibilies - Assists in the training of Jr. Account Support Specialists Knowledge of: - Fundamental accounting concepts, practices and procedures. - Multi-state retail loan servicing practices. - Multi-state deposit servicing practices Skill in: - Entering transactions into an automated accounting system. - Analyzing and adjusting transaction and account balance discrepancies. - Gathering and compiling information. - Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases. Ability to: - Identify and recommend solutions to routine loan accounting or loan servicing issues. - Make routine decisions. - Identify and recommend solutions to routine deposit accounting or deposit account issues - Communicate effectively, both orally and in writing, with all organizational levels. - Make outbound and receive inbound calls on a recorded Automatic Call Distribution (ACD) telephone line. - Provide a high level of customer service. Education Work Experience General Experience - 7 to 12 months Certifications Travel Less than 25% Workstyle Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: - Grow professionally and inspire others to do the same - Work with and through others to achieve desired outcomes - Make prompt, pragmatic choices and act with the client in mind - Take ownership and hold themselves and others accountable for delivering results that matter - Contribute to the continuous evolution of the firm At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-AT1

• Monitors and measures the team of representatives • Ensures staff are appropriately trained and held accountable for achieving standards and goals • Identifies root cause of issues and works with others to improve overall processes • Develop and maintain working knowledge of current HME products • Prepare reports as needed for various departments and leadership • Responsible for ensuring that the actions of the team support the achievement of Patient Experience scores

Role Description Nos encontramos en la búsqueda de Asesores de Atención al cliente Claro, No Ventas - Full Time. Modalidad: Remoto - FULL TIME - Recepcionar llamadas específicas de clientes Claro y brindarles la atención necesaria para ofrecer una solución efectiva. Qualifications - Mayores de 18 años (requisito indispensable). - Secundaria completa. - Con experiencia o sin experiencia en Atención al cliente. Requirements - Secundaria completa (indispensable). - Contar con herramientas de trabajo propias. - PC o Laptop con MÍNIMO 8GB de RAM. - Sistema operativo Windows 11 PRO. - Conexión a internet cableada (no Wi-Fi). - Headset con micrófono funcional. - Cámara Web. Benefits - Sueldo fijo mensual de S/ 1130.00. - Bono de productividad: S/.200. - Comisiones Crosselling Ilimitadas. - Capacitaciones pagadas. - Pagos quincenales y a fin de mes. - Línea de carrera en corto tiempo. - Atención médica gratuita para el colaborador y 5 familiares. Company Description ¡BUSCAMOS EL MEJOR TALENTO! ÚNETE AL EQUIPO DE CLARO PERÚ Y CRECE CON NOSOTROS! Somos MDY, Call Center con 28 años en el rubro de las Telecomunicaciones. ¡Postula y vive la experiencia MDY!