Role Description We are seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service Representatives. In this remote role, you’ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning. This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided. - Assist clients in researching and booking hotel accommodations - Provide accurate information about hotel options, pricing, and amenities - Respond promptly and professionally to client inquiries via phone, email, or online messaging - Maintain accurate records of client interactions, preferences, and reservations - Collaborate with other team members to ensure excellent service delivery - Stay current on travel trends, hotel offerings, and industry updates - Participate in virtual team meetings and training sessions Qualifications - Excellent communication and customer service skills - Friendly, professional demeanor and strong attention to detail - Ability to work independently and manage tasks effectively - Basic computer skills and reliable internet connection - Interest in travel and helping clients plan exceptional hotel stays - Previous experience in customer service, hospitality, or sales is a plus but not required Requirements - Flexible, remote work environment - Full training and access to booking tools and industry resources - Supportive team culture and mentorship - Income-earning possibilities based on performance - Access to exclusive travel discounts and industry perks - Opportunities for personal and professional development Benefits - $45,000 - $65,000 a year

• E-mails en messenger berichten van onze leden beantwoorden • Goed contact onderhouden met onze leden en samen met je team zorgen voor een hoog niveau van klanttevredenheid • Een luisterend oor bieden in soms moeilijke gesprekken • Inhoud en vacatures vertalen

Role Description Mercier Consultancy MD is seeking motivated and customer-focused individuals to join our team as Polish Speaking Customer Support Representatives in Sofia. This role offers an excellent opportunity for those fluent in Polish to assist and support our Polish-speaking customers by providing timely and effective solutions to their inquiries and concerns. - Deliver excellent customer service to Polish-speaking clients via phone, email, and live chat. - Address customer inquiries related to products, services, and account issues. - Resolve complaints promptly to ensure customer satisfaction. - Document all interactions accurately and maintain customer records. - Collaborate with other teams to improve service quality and customer experience. - Stay updated with product knowledge to support accurate information dissemination. Qualifications - Fluent in Polish (written and spoken); basic English proficiency is an advantage. - Previous experience in customer service or support roles preferred. - Strong communication and problem-solving skills. - Ability to multitask and work efficiently in a fast-paced environment. - Familiarity with customer support tools and software is a plus. - Positive attitude with eagerness to learn and grow. - Attention to detail and excellent organizational skills. Benefits - Competitive Monthly Salary - Relocation Package - Fully Paid Training - Health Insurance - And Much More...

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs. The Product Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Senior Manager of Technical Support. This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do: - Maintain expert domain knowledge in bank and accounting products, as well as any new products - Resolve support requests and enhancements that come in through any of our support channels such as email, web or phone - Call and communicate with customers about support requests and enhancements - Ensure a fast time to contact and time to resolution on all support issues, as well as the highest level of customer satisfaction - Collaborate and communicate with support team members (including product, integration and consultants) to troubleshoot customer issues - Assist in related customer projects, such as financial data entry, maintaining and updating the website customer FAQs, and testing customer support enhancements to the website - Provide critical feedback and recommendations for process improvement What You'll Need: - Bachelor’s degree in Finance, Economics or equivalent years of experience - 2+ years technical customer service experience preferred - High energy, can-do attitude, with commitment to excellent customer service - A team player attitude and willingness to learn - Excellent communication - Occasional travel required for team events to support engagement, relationship-building, and key decision-making. What You'll Get: - Market competitive total rewards package - To be part of the Heart & SOUL of a winning company with an inspiring mission - The opportunity to Make Big Things Happen - Competitive salary along with full health benefits with an HSA option - Flexible PTO and bank holidays - 401(k) plan and company match We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation.