• Provide professional and friendly support to customers via live chat and email • Assist customers across multiple brands and gaming products • Understand customer needs and offer effective solutions to their questions or concerns • Handle approximately 70 customer cases per shift • Work closely with internal teams to ensure issues are resolved efficiently • Identify opportunities to improve customer experience and internal processes • Maintain a high standard of communication and customer care at all times

Role Description We are seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service Representatives. In this remote role, you’ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning. This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided. - Assist clients in researching and booking hotel accommodations - Provide accurate information about hotel options, pricing, and amenities - Respond promptly and professionally to client inquiries via phone, email, or online messaging - Maintain accurate records of client interactions, preferences, and reservations - Collaborate with other team members to ensure excellent service delivery - Stay current on travel trends, hotel offerings, and industry updates - Participate in virtual team meetings and training sessions Qualifications - Excellent communication and customer service skills - Friendly, professional demeanor and strong attention to detail - Ability to work independently and manage tasks effectively - Basic computer skills and reliable internet connection - Interest in travel and helping clients plan exceptional hotel stays - Previous experience in customer service, hospitality, or sales is a plus but not required Requirements - Flexible, remote work environment - Full training and access to booking tools and industry resources - Supportive team culture and mentorship - Income-earning possibilities based on performance - Access to exclusive travel discounts and industry perks - Opportunities for personal and professional development Benefits - $45,000 - $65,000 a year

• E-mails en messenger berichten van onze leden beantwoorden • Goed contact onderhouden met onze leden en samen met je team zorgen voor een hoog niveau van klanttevredenheid • Een luisterend oor bieden in soms moeilijke gesprekken • Inhoud en vacatures vertalen

Role Description Mercier Consultancy MD is seeking motivated and customer-focused individuals to join our team as Polish Speaking Customer Support Representatives in Sofia. This role offers an excellent opportunity for those fluent in Polish to assist and support our Polish-speaking customers by providing timely and effective solutions to their inquiries and concerns. - Deliver excellent customer service to Polish-speaking clients via phone, email, and live chat. - Address customer inquiries related to products, services, and account issues. - Resolve complaints promptly to ensure customer satisfaction. - Document all interactions accurately and maintain customer records. - Collaborate with other teams to improve service quality and customer experience. - Stay updated with product knowledge to support accurate information dissemination. Qualifications - Fluent in Polish (written and spoken); basic English proficiency is an advantage. - Previous experience in customer service or support roles preferred. - Strong communication and problem-solving skills. - Ability to multitask and work efficiently in a fast-paced environment. - Familiarity with customer support tools and software is a plus. - Positive attitude with eagerness to learn and grow. - Attention to detail and excellent organizational skills. Benefits - Competitive Monthly Salary - Relocation Package - Fully Paid Training - Health Insurance - And Much More...