• Learn Focus' product, processes and assist in supporting Focus product as needed • Serve as liaison in respect to answering questions, concerns, and requests from the Finance staff in Focus customers • Provide ERP accounting support through Zendesk ticketing system, email, and / or calls • Escalation of tickets to the appropriate department, as well as consistent follow-up with the client • Communicate with Tier 1 Support Manager / Director of Support on outstanding district issues • Communicate directly with QA / Automation Engineering Manager on open issues • Test changes in functionality / the system for Quality Assurance • Assist the sales team in answering questions about system functionality for the purpose of new proposals • Ability to foresee, maintain and meet deadlines to ensure testing is completed in a timely manner

• Provide hands-on application expertise for JD Edwards in support of ERP projects and user issue resolution. • Support all JDE modules with primary focus on functional areas for Finance. • Lead cross-functional teams to address business or systems issues. • Develop new functional and business requirements for process enhancements. • Provide production support to users. • Provide end user training on JDE and bolt-on applications. • Assist in development of reports required by users and perform data analysis as needed. • Work with business process owners to improve business process flows. • Provide support for JDE controls and segregation of duties to meet SOX requirements.

•Collect, synthesize, and analyze large datasets to identify trends, risks, and opportunities. •Design and maintain Power BI reports, ensuring integration with underlying SQL-based data sources. •Support the migration of data outputs from Excel to Adaptive Insights, Power BI, and other automated reporting platforms. •Update and maintain multi-year financial forecast models for subsidiary companies. •Take ownership of multiple financial modules and manage them as integral components of the core business. •Conduct scenario analyses and stress tests to support strategic initiatives. •Implement modelling within Adaptive Insights, making updates and adjustments as needed. •Partner with operations, accounting, and leadership teams to align financial goals with business objectives. •Support ad-hoc projects and special initiatives across various finance teams. •Drive continuous improvement in forecasting, reporting, and data management processes. •Implement best practices for efficiency and accuracy in financial workflows. •Create, maintain, and analyze budgets; identify variances and provide actionable insights. •Prepare standardized reporting packages, board materials, and executive summaries. •Support month-end close activities while analyzing and reporting on key risks and opportunities.

• Own the technical sales process, from answering technical customer inquiries and providing data samples to solving data-related issues that our customers raise. • Create common examples and use-cases with market data, with examples in Python, C++, and/or Rust. • Gather customer feedback, testimonials, case studies, and more. • Establish and maintain accurate, timely, and documented forecasting and record-keeping procedures, keeping our CRM up-to-date and organized. • Build a network of executive relationships across the industry and with key partners and customers. • Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential business opportunities and adapt sales strategies accordingly. • Collaborate across teams to align sales efforts with overall company objectives and ensure a seamless customer experience.