Focus School Software

• Conduct comprehensive software testing of ERP system features, particularly focusing on Human Resource and Payroll modules. • Document test results, log issues, and assist developers in troubleshooting defects. • Collaborate with cross-functional teams including developers, support, and implementation teams to validate software quality. • Perform User Acceptance Testing (UAT) scenarios relevant to ERP workflows and functionality.

• Perform manual testing on bug fixes and/or new features • Write test cases for the automation team to automate • Perform regression testing when new versions are released • Interact with Tier 2 Engineers when testing tickets

• Configure, optimize, and maintain Sentry error monitoring across our application stack • Monitor, triage, and resolve production issues reported through Sentry • Investigate root causes of errors and implement sustainable fixes • Develop and maintain an AI-powered agent to automatically propose resolutions for common error patterns • Collaborate with development teams to improve error handling and logging practices • Create documentation and runbooks for error resolution procedures • Work closely with quality assurance and technical support teams to improve overall system reliability

• Work closely with our support team and fixing issues as they arise

• Create high-performance queries and triggers to support customer experience • Design and deploy reports and queries • Manage integrations with third-party software

Focus School Software is a fast-growing management software company. We thrive on creating some of the most innovative features on the market today, helping educators to meet their evolving needs in classrooms, district management, state reporting compliance, and other facets of student-centered education and technology. Currently, Focus is looking for energetic, creative, and experienced candidates who can help us succeed in our mission to serve an increasing number of districts across the nation. We keep our clients’ needs at the forefront of everything we do, and as a company who understands the hard work of today’s educators, Focus looks for employees who share our values towards education. Focus is looking to expand our team by adding a Software Trainer. The Software Trainer will be responsible for providing end users with technical training of our software products both in person and virtually. As a Software Trainer, you will be expected to work independently, as well as alongside your colleagues, and must be able to work well under pressure to handle a variety of tasks. Expected Education and Experience - 4-year Bachelor’s degree or a year of experience in a similar position within education or a technology-related industry - Background in an educational setting is strongly preferred - Focus moves fast. You will be expected to hit the ground running, and perform self-start training. Job Requirements and Skills Categories Focus Products and Work Environment - Work environment is comprised of both phone and onsite demonstrations of educational processes in Focus. - Planner/organizer who understands what our products offer and how they work to assist educators in meeting a variety of needs. - Versatility with Office and Mac computers. - Demonstrates solid character and integrity and shares our small business ethics. - Comfortable with rapidly updating training documentation for client and company approval. Defining, Understanding, and Meeting Deadlines - Makes attention to fine details a personal priority. - Comfortable with leading a variety of training sessions – large, small, and sometimes unplanned – within a short time frame. - Ability to work in a co-train environment and understand the “train the trainer” model - Flexibility in work schedule may be necessary to meet deadlines. Communication Needs and Facilitating Success - Excellent oral communication, including informative and persuasive speaking skills. - Extensive group presentations, both large and small. - Willing to accept constructive criticism that results from training sessions to improve future sessions. - Excellent written/grammatical skills, extensive writing involved. - Development of electronic and written training materials. - Excellent “people skills,” a natural leader with the ability to motivate, facilitate learning, and keep a group’s interest and confidence high. - Comfortable facilitating learning during small group activities. Focus School Software’s compensation package offers the following benefits: - Medical Insurance - Dental/Vision Insurance - Life Insurance - Short and Long Term Disability Insurance - 401(k) after 6 months - Paid Holidays - Paid Vacation and Sick Time - Remote Position

• Learn Focus' product, processes and assist in supporting Focus product as needed • Serve as liaison in respect to answering questions, concerns, and requests from the Finance staff in Focus customers • Provide ERP accounting support through Zendesk ticketing system, email, and / or calls • Escalation of tickets to the appropriate department, as well as consistent follow-up with the client • Communicate with Tier 1 Support Manager / Director of Support on outstanding district issues • Communicate directly with QA / Automation Engineering Manager on open issues • Test changes in functionality / the system for Quality Assurance • Assist the sales team in answering questions about system functionality for the purpose of new proposals • Ability to foresee, maintain and meet deadlines to ensure testing is completed in a timely manner