• Support Dinova account managers with restaurant partners participating in the card-linked marketing program, ensuring strong, productive relationships throughout the partner lifecycle. • Collaborate with partners to understand their business objectives, seasonal priorities, and unique marketing needs, translating those into effective card-linked offer strategies. • Manage ongoing communication with partners regarding program performance, campaign results, and optimization recommendations. • Coordinate with card-linking platform vendors and data partners to ensure seamless program delivery and resolve technical or operational issues. • Develop and maintain sales collateral, pitch decks, one-pagers, case studies, and FAQ documents that clearly communicate the card-linked program’s value proposition to prospective and current partners. • Create and update account management toolkits including onboarding guides, campaign playbooks, performance reporting templates, and troubleshooting resources. • Act as a subject matter expert for internal sales and account management teams, joining calls, presentations, and strategy sessions to help articulate program capabilities, address partner questions, and close opportunities. • Conduct training sessions and develop reference materials so that sales and account teams can confidently discuss the program independently. • Design card-linked marketing campaigns tailored to individual restaurant partners, working within the technical constraints and capabilities of the card-linking platform. • Identify creative solutions when partners have unique or complex marketing needs that don’t fit standard program templates, collaborating with product and engineering teams as needed to explore workarounds or feature requests. • Develop a deep understanding of the card-linking platform’s technical parameters—including offer structures, targeting logic, redemption mechanics, and reporting capabilities—to maximize campaign effectiveness. • Stay current on card-linking industry trends, competitor programs, and emerging capabilities to continuously improve campaign design and partner outcomes. • Assist with partner-facing issues related to campaign setup, offer delivery, transaction matching, reporting discrepancies, and billing questions. • Coordinate with product operations to diagnose and resolve operational issues in a timely manner. • Document recurring issues and contribute to process improvements, knowledge base articles, and standard operating procedures to reduce future friction. • Monitor program health metrics and proactively identify risks or opportunities for improvement across the partner portfolio.

Role Description Our Client Account Managers are the face of Show Business Interiors in the delivery of our service proposition to our Clients. They develop, deliver and maintain interior design initiatives and solutions in support of Client satisfaction. This role is an opportunity for a strong, driven and creative sales person. - Be the face of the business in the delivery of our service proposition to our Clients. - Maximise client yield through the dual delivery of outstanding creativity in our show home design and expert service standards. - Develop, deliver and maintain initiatives in support of client satisfaction; be perceived as a source of added value in support of your clients’ own sales strategy and activity. - Clearly communicate and problem solve with cross departmental colleagues in the delivery of your show home installations. - Attend off site meetings to be briefed on client needs, present design scheme boards to win competitive tenders and handover finished show home schemes to ensure customer satisfaction delivers ongoing work streams. - Build new client accounts through the proactive delivery of your business development activities, alongside the company’s marketing campaigns. - Monitor and ensure that your client’s requirements are fulfilled in an efficient and timely fashion within the operation of the company. - Protect the company’s operating profit margins through the positive management of client’s expectations in relation to their budgets. - Demonstrate a clear and immediate knowledge of your commercial priorities and responsibilities to your line manager. - Ability to build strong rapport with existing clients, new customers and internal colleagues is essential in the role to maintain business success. Qualifications - Previous sales and sales project management experience. - A full UK driving license. - Worked in property development sales, associated construction industry supply (e.g. marketing, PR, kitchenware account management) or interior design sales background. - Excellent communication skills (oral, written and presentational). - Able to operate self-sufficiently in a principally field based role. - Energetic, flexible, collaborative, and proactive; able to operate both independently as well as contribute as part of a team. - Good computer literacy. - Lead generation and business development. Requirements - Develops and maintains positive working relationships with others. - Intuitive and emotionally intelligent. - Naturally positive communicator. - Self-reliance operating remotely for extended periods of time. - Shares ideas and information. - Takes pride in the achievement of team objectives. - Has credibility with peers and clients. - Takes ownership and accountability. - Self-motivated – driven to achieve results. - Critical thinker and problem solver. Benefits - Pension Scheme. - 20 days holiday plus bank holidays. - Additional 2 Days leave to cover those emergency situations. - Christmas shutdown in addition to holidays. - Staff discount on a range of products. - Great working environment. - Free Parking. - Tea and Coffee. - Employee Assistance Programme.

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Position OverviewThis role supports the Pool Practice AM team in managing a high-volume, fast-paced case queue while maintaining focus on proactive customer engagement that drives growth and retention. As Team Lead, you’ll coach and guide Account Managers to deliver consistent, high-quality service, serving as the bridge between frontline AMs and leadership to uphold operational excellence, customer satisfaction, and process consistency across a broad portfolio. You’ll leverage data-driven dashboards to strategically monitor performance, identify trends, and drive targeted outreach that supports growth, retention, and overall team efficiency. Key ResponsibilitiesDay to Day Support & Customer Engagement - Oversee daily queue operations to ensure timely and high-quality responses across all customer cases, maintaining accountability for queue volume, throughput, and SLA adherence. - Actively monitor team activity and staffing coverage, ensuring all scheduled queue sessions are attended and that daily case volumes are cleared by end of day. - Jump into the queue as needed to support high-demand periods, respond to or quarter back quick response to escalations, and/or assist with urgent customer cases. - Engage directly with customers as needed for NPS detractor outreach, escalated calls, or complex issue resolution, in partnership with the AMs, modeling best-in-class communication and problem-solving. Team Leadership & Enablement - Serve as the first line of guidance for Pool Practice AMs, helping prioritize workloads, troubleshoot issues, and uphold SLAs. - Model strong execution standards (organization, responsiveness, and attention to detail) to lead by example for Dandy Speed urgency, quality and efficiency. - Support onboarding and continuous training for new AMs through shadowing, workflow demos, and feedback loops. - Conduct weekly performance and coaching conversations: review daily/weekly activity dashboards, provide feedback on trends, listen to calls and flag outliers to leadership. - Reinforce consistency in workflows, communication, talk tracks, and documentation across the team. Operational Excellence & Process Improvement - Identify workflow gaps or inefficiencies and make actionable recommendations to improve processes, templates, and automation opportunities. - Support leadership in implementing playbooks, campaign rollouts, and customer engagement experiments. - - Assist in driving compliance on accurate and timely Vitally and SalesForce workflows to ensure visibility, context sharing, and operational tracking for the Pool customer base. - Leverage team and customer data to spot emerging patterns in churn risk, adoption, or satisfaction and take initiative to course-correct using automated campaigns in Vitally. - Partner with leadership on KPI reviews (outreach SLAs, adoption rates, renewal readiness) and help maintain data hygiene across systems. Cross-Functional Partnership - Partner cross-functionally with CX, Sales, Ops, and Product to drive alignment, streamline processes, and ensure a cohesive customer experience. - Act as a point of contact for operational coordination between the Pool Practice AM team and other departments. Qualifications - 2+ years of experience in Account Management, Customer Success, or Sales, preferably within SaaS, healthcare, or dental technology. - Demonstrated ability to manage a high-volume portfolio while maintaining quality and organization. - Prior experience mentoring peers or informally leading a team preferred. - Strong written and verbal communication skills, with the ability to convey clarity and empathy to customers and teammates. - Proficient in CRM and workflow tools (Salesforce, Vitally, etc.), with comfort navigating dashboards, alerts, and case queues. - Highly organized, proactive, and adaptable in a fast-paced environment. - Energized by improving processes, building team culture, and delivering great customer outcomes at scale. Success in This Role Looks Like - The daily case queue is consistently cleared, reflecting a strong sense of ownership and commitment to operational excellence. - Staffing coverage and schedule compliance are maintained, all case and escalation SLAs are consistently met or exceeded, outliers are flagged for coaching. - Escalations and NPS detractors are handled with urgency, empathy, and precision, turning at-risk experiences into opportunities to wow our customers. - Leadership receives timely, data-backed insights that drive smarter decisions, improved workflows, and stronger team accountability. - Team performance, consistency and quality improve through your proactive coaching, feedback, and reinforcement of best practices. Cross-functional collaboration feels seamless, enabling faster issue resolution and a unified, customer-first experience. Req ID: J-803 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

• Direct Touch with End-Users. Identify prospective end-users, present SonicWall story, identify solution gap in Non named Accounts. • Direct Touch with Partners. Identify prospective partners, present SonicWall story, manage partner enablement, preparation of partner planning, business plan implementation, lead generation, partner roadshows, scoping and quoting requirements (with collaboration where required, and supporting all partner needs). • Experience in developing sales and channel strategies, preparing proposals and quotes, and presenting security solutions. Ability to map SonicWalls’ value propositions into a partner’s strategic priorities to create compelling events for their sales force. • Ability to develop and execute a joint business plan with partners that maps out quota achievement strategies and tactics. • Provide reliable partner forecasts on a monthly, quarterly and annual interval. • Actively develop solid, qualified and healthy partner sales pipeline and meet quota expectations. • Maintain strong partner (distributor and reseller) relationships. • Identifies creative incentives and opportunities to increase sales. • Serve as a subject matter expert of SonicWall’s products and services. • Manage all territory strategic partnership engagements including but not limited to partner and annual plans, QBR’s. • Work closely with Territory Account Manager and help in aligning correct partner for the customer/opportunity requirement. • Grow revenue across all product streams. • Analyze reseller capacity throughout the country to pinpoint activities to match recruiting efforts. Perform analysis of reseller mix by product specialty and develop plan to ensure recruitment efforts target correct mix of resellers. Analyse sales and industry trends and make appropriate recommendations to ensure long-range planning needs are met. • Utilize lead generation and inbound marketing, as well as with the help of distribution partner business intelligence. • Increase our partner base and discusses SonicWALL products with resellers, distributors, solutions providers, and training partners to help drive sales and revenue target achievement. • Maintains processes that assure tight integration between partners and the sales and customer success team. • Partners with Marketing to ensure ongoing communication to partners of business requirements and expectations. • Serves as relationship liaison and escalation path between the partners, sales, customer success, and other internal organizational departments.