Role Description We're hiring a contract Technical Solutions Consultant to own the technical side of our enterprise client engagements – from pre-sale through implementation and ongoing support. You'll configure our platform for each customer, write the system prompts that drive how our AI-powered platform behaves, and serve as the technical bridge between our clients and our product/engineering teams. This role requires someone who’s fluent and confident with how LLMs work, shaping system prompts, and crafting inputs that reliably produce the right customer experience. You'll be on customer calls regularly, partnering with our CS team to translate client needs into technical configurations and ensuring each implementation delivers real value. This role is technical but not pure engineering. You'll need to deeply understand our system, configure it precisely, and build within it – but you won't be shipping features. What You'll Do - Pre-Sale Support - Join sales conversations to understand each client's technical needs and AI maturity - Help shape what the engagement looks like technically – what's feasible, what's optimal, what configuration the client needs - Translate client requirements into a concrete implementation plan - Implementation & Configuration - Set up and configure the platform for each enterprise client end-to-end - Write and refine the system prompts and inputs that orchestrate how the platform behaves for each client - Configure LLM settings, custom paths or skills, set up SSO, and orchestrate platform features together into a coherent client experience - Develop repeatable playbooks so implementation gets faster and more consistent over time - Comfortable taking direct action in modern databases to address customer issues or provide reporting - Ongoing Client Partnership - Serve as the technical point of contact for Customer Success and Sales teams - Triage and resolve technical issues, pulling in Engineering and Product when needed (CS and Sales do not go directly to those teams - you do) - Continuously tune and optimize each client's configuration based on usage and feedback - Product Feedback & Synthesis - Funnel client insights, friction points, and feature requests back to Product in a structured way - Because you're closest to how clients actually use the platform, you become the most valuable voice in shaping what we build next Qualifications - Proven experience working directly with clients – including C-Level executives at large (1000+ employee) organizations - Experience configuring enterprise platforms (implementation, onboarding, or solutions engineering background) - Strong prompt engineering skills – you understand how to write system prompts that reliably produce the right behavior from LLMs - Ability to translate between technical and non-technical audiences - Highly organized and able to manage multiple client implementations in parallel - Self-directed – this is a contractor role and you'll need to operate with minimal oversight Compensation - Must be available 10-15 hours per week, with potential to grow. - $3500-$5000/month depending on experience

• Lead business stakeholder workshops to surface data needs, refine use cases, and drive ambiguous asks toward precise, answerable questions • Partner with Product to challenge, sharpen, and validate requirements before engineering investment begins • Translate business outcomes — loyalty, customer lifetime value, athlete behavior, in-store and digital performance — into data requirements and analytical framings • Analyze large, complex datasets across customer, transactional, behavioral, and operational domains to validate requirements, identify patterns, and inform solution design • Develop and socialize analytical findings that directly influence product and platform decisions • Support self-service data enablement by helping business users understand and interact with data assets more effectively • Produce clear, professional artifacts including current and future state data flows, domain data models, source-to-target mappings, data dictionaries, and decision records • Document data lineage, governance considerations, and integration patterns in a way that is accessible to both technical and non-technical audiences • Apply data architecture principles to evaluate, design, and recommend solutions across our cloud data platforms • Contribute to enterprise data model standards, integration patterns, and platform decisions in partnership with engineering and foundational tech teams • Assess data quality, lineage, and governance implications of proposed solutions • Ensure designs account for scalability, reliability, and cost — without over-engineering for the problem at hand

• Technical consulting and support for clients in the field of cyber security and penetration testing • Design and implementation of solutions in complex IT environments • Conducting technical deep dives and supporting red team / penetration test strategies • Analysis of current threats, attack techniques and security trends • Acting as the liaison between clients and internal teams (R&D, Support, Sales) • Identifying opportunities for optimization and expanding customer relationships • Supporting troubleshooting, network analysis and security assessments

• Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges • Identify all functional and technical challenges of assigned accounts • Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs. • Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value. • Lead in all technical aspects of the sales process. • Assist with the definition and execution of successful proof of concepts (POC), where appropriate. • Actively contribute to a team approach with account executives and overlay teams. • Able to promptly respond to functional and technical elements of RFIs/RFPs • Support and enable partners through training, co-selling, technical guidance, and solution positioning. • Empower the partner community by sharing best practices, delivering technical enablement, and participating in partner-focused events and forums. • Help drive partner pipeline growth by delivering strong business and technical messaging that supports partner sales motions.