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CX Services Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

61 days ago

Salary

0

Seniority

Senior

Job Description

CX Services Program Manager

GitLab

• Own the end-to-end services portfolio for your assigned product area • Map and continuously improve the customer journey for your product domain • Define clear customer outcomes and value anchors for each offering • Act as the product manager for tooling requirements related to your domain • Build and maintain strong working relationships across the organization • Partner with peers across the CX Services team to create consistent service experiences • Create and maintain field enablement materials

Job Requirements

  • Significant experience in professional services, customer success, solutions architecture, or product management within a SaaS environment.
  • Strong foundation in DevOps, application development, software development lifecycle, or security concepts
  • Familiarity with AI and machine learning workflows, large language model capabilities, and agent-based systems
  • A clearly AI-forward approach to work
  • Strong communication and stakeholder management skills
  • Strong writing skills

Benefits

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support

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It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations

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