Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, and real-world skill insights, matching you with opportunities that align with your skills, role, and goals. For businesses, Degreed helps build a culture of learning that attracts, develops, and retains top talent, driving both individual and company success. We believe learning is the key to unlocking opportunities. Our mission is to discover, empower, and celebrate the next generation of global expertise. Join us in shaping the future of learning and workforce development! Degreed is seeking an experienced Implementation Consultant to lead enterprise and strategic customer implementations across the NAMER region and western Europe. This role is responsible for guiding customers from post-sale through launch, ensuring a seamless, high-quality deployment of Degreed solutions including Degreed Learning, Skills+, Maestro, Academies, and AI-powered platform experiences. The Implementation Consultant serves as a trusted advisor, solution architect, and project leader partnering closely with customer stakeholders to translate business and learning objectives into scalable, impactful platform configurations. This role collaborates cross-functionally with the Revenue, Product, Engineering, and Support teams to deliver successful outcomes and long-term value. This position requires strong consultative skills, project leadership experience, learning technology expertise, and the ability to manage complex, multi-workstream enterprise implementations, including AI-enabled capabilities. Key Skills - Strategic, client-facing consultant who thrives in complex, enterprise environments — comfortable leading executive conversations while managing detailed project execution - Skilled at translating business goals into technical and functional platform solutions across multi-workstream engagements - 5+ years of experience leading enterprise SaaS implementations or consulting engagements, with 3+ years working directly with enterprise clients in a Professional Services or Implementation capacity - Strong understanding of learning ecosystems (LMS, LXP, content providers, skills platforms, HRIS) and a genuine passion for learning transformation, skills development, and innovation - Curious and forward-thinking about AI, with the ability to translate AI capabilities into practical, business-aligned use cases - Experienced implementing AI-enabled SaaS features, including defining use cases, measurable success criteria, and applying effective prompting techniques - Confident facilitating conversations around AI adoption, governance, and responsible implementation within enterprise environments - Solid experience with SaaS configuration, integrations, SSO, and data workflows - Highly organized and proactive, with strong risk management instincts and demonstrated ability to manage scope and stakeholder expectations - Adaptable and resourceful in fast-paced, evolving SaaS environments - Excellent facilitation, presentation, and executive communication skills - Strong project management capabilities — PMP, PRINCE2, or Agile certifications a plus Nice-to-Have Skills - Experience implementing Degreed or similar learning experience platforms - Background in Learning & Development strategy or organizational change initiatives - Familiarity with HR technology ecosystems and enterprise data integrations - Experience delivering AI-enabled learning or skills solutions - Experience delivering implementations in North American and Latin American markets - Multilingual capabilities Key Responsibilities - Lead end-to-end SaaS implementations from kickoff through go-live for mid-market, enterprise, and strategic customers - Partner with client stakeholders to define implementation roadmaps aligned to business objectives, learning strategy, and success metrics - Design scalable platform configurations across Degreed components — skills frameworks, pathways, content strategy, governance models, integrations, and AI-enabled experiences - Facilitate discovery workshops to define AI use cases, value hypotheses, and measurable outcomes; guide clients on effective AI configuration best practices to drive high-quality outputs and meaningful learner experiences - Partner with customers to define guardrails, governance, and change management approaches for responsible AI adoption - Develop and manage detailed project plans, timelines, milestones, and risk mitigation strategies — including scope, dependencies, and change requests throughout the implementation lifecycle - Drive cross-functional alignment across Implementation, Technical Consultants, Client Success, Product, and Engineering teams - Provide strategic guidance on learning transformation, change management, adoption planning, and stakeholder engagement - Support integration planning including SSO, HRIS feeds, content integrations, API workflows, and AI data dependencies - Lead client enablement sessions and administrator training, including AI feature configuration and practical use case execution - Monitor implementation health, track success metrics, and ensure launch readiness - Identify opportunities for expanded services and platform adoption in partnership with the Revenue team - Conduct project retrospectives, document lessons learned, and contribute to internal asset development based on implementation findings Compensation We are committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, specific work location, and internal equity. Benefits We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success. View the full details here: https://px.sequoia.com/globalcompanybenefits At Degreed, We Value 🌍 Diversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute. 📈 Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations. 🤝 Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success. By joining Degreed, you’ll be part of a community that values learning, collaboration, and meaningful impact. If you’re passionate about driving change through upskilling and workforce transformation, we encourage you to apply and contribute to our mission. Work Environment & Physical Demands Degreed offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements. For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively. We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work. Additional Information Degreed is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training. 💡 Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know. 🔍 Fair Hiring Practices – In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records. 📄 E-Verify Participation – Degreed participates in the E-Verify employment verification program. Global Data Privacy Notice for Job Candidates & Applicants If you’re applying from specific regions, your personal data may be processed in line with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). To understand how we handle applicant data, please review our Global Data Privacy Notice and related policies: • Global Privacy Notice • DPR Compliance Details By submitting your application, you acknowledge and agree to our use and processing of your data in compliance with applicable laws. Fraudulent Recruitment Warning 🚨 Beware of fraudulent recruitment scams using the Degreed name. Scammers may impersonate our company, website, or hiring team. Degreed will never: ❌ Conduct recruitment via WhatsApp, Telegram, or direct-messaging platforms. ❌ Request sensitive personal or financial information in unsolicited communications. ❌ Offer jobs requiring upfront payments or promising unrealistic returns. ✅ Official Degreed communications will always come from a @degreed.com email address or phone number during the hiring process. If you encounter suspicious activity, please report it immediately. Stay vigilant and protect yourself from fraud.

• Lead end-to-end SaaS implementations from kickoff through go-live for mid-market, enterprise, and strategic customers • Partner with client stakeholders to define implementation roadmaps aligned to business objectives, learning strategy, and success metrics • Design scalable platform configurations across Degreed components — skills frameworks, pathways, content strategy, governance models, integrations, and AI-enabled experiences • Facilitate discovery workshops to define AI use cases, value hypotheses, and measurable outcomes; guide clients on effective AI configuration best practices to drive high-quality outputs and meaningful learner experiences • Partner with customers to define guardrails, governance, and change management approaches for responsible AI adoption • Develop and manage detailed project plans, timelines, milestones, and risk mitigation strategies — including scope, dependencies, and change requests throughout the implementation lifecycle • Drive cross-functional alignment across Implementation, Technical Consultants, Client Success, Product, and Engineering teams • Provide strategic guidance on learning transformation, change management, adoption planning, and stakeholder engagement • Support integration planning including SSO, HRIS feeds, content integrations, API workflows, and AI data dependencies • Lead client enablement sessions and administrator training, including AI feature configuration and practical use case execution • Monitor implementation health, track success metrics, and ensure launch readiness • Identify opportunities for expanded services and platform adoption in partnership with the Revenue team • Conduct project retrospectives, document lessons learned, and contribute to internal asset development based on implementation findings

• Lead end-to-end SaaS implementations from kickoff through go-live • Partner with client stakeholders to define implementation roadmaps • Design scalable platform configurations across Degreed components • Facilitate discovery workshops to define AI use cases • Develop and manage detailed project plans, timelines, milestones, and risk mitigation strategies

Overview We’re seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions for our external clients. This role is part of our Professional Services team and is focused on delivering a seamless, high-impact experience for external clients. The ideal candidate has a strong background in SaaS implementation, excels at managing multiple client engagements, and is comfortable working with senior HR, Legal, and IT stakeholders. This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations. What This Role Is: - An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings - A client-facing implementation specialist with expertise for a SaaS product - A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization What This Role Isn't: - A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support - A Customer Success Manager - An Implementation Manager owns the implementation, not the management of the customers' account - An an internal IT project manager or internal systems implementation role - An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like kickoff meetings, workshops, and training sessions. At HR Acuity®, we empower our team to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can all be #BetterTogether. If you're excited about being part our growth story, we’d love to chat! About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe. This is an #All-in Zone. We are a fast-growing, innovative company where being #All-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged mindset. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us. At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic selves and thrive. If this sounds like you, keep reading. Click here to learn more about our values and benefits The Opportunity - Implement: Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training. - Project Management: Manage multiple projects, ensuring seamless communication and adherence to timelines. - Communication: Maintain consistent communication with leadership, project teams, and clients. - Relationship Management: Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence. - Creative Planning: Develop structured project plans to expedite clients’ time to value and establish trust. - Make an Impact: Mentor clients on businessness process optimization and change management, ensuring successful adoption of our solutions. - Cross-Collaboration: Collaborate across the organization to address client concerns and meet project deadlines. Qualifications Experience - At least 5 years of software implementation experience, experience implementing HR SaaS is a plus. - Change Catalyst: Proven ability to drive organizational change and enhance internal/external processes. - Effective Communicator: Demonstrated track-record of exceptional communication across all levels and functions of an organization. Skills - Autonomous Worker: Self-starter with the ability to work independently. - Strong Communication Skills: Exceptional oral and written communication, including facilitating training and leading executive meetings. - Organizational Proficiency: Strong organizational, prioritization, and analytical abilities. - Adaptability: Quick learner, ready to master new systems and processes. - Collaborative Influence: Able to work effectively across various organizational levels. - Client Satisfaction Champion: Track record of enhancing client satisfaction through engagement and communication. - Agile Project Manager: Capable of managing multiple enterprise-level clients in dynamic environments. - Cross-Functional Collaboration: Experienced in working with engineering, product, and customer support teams. Perks and Benefits Compensation: The pay range for this position is expected to be between $85,000 and $125,000/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time. Benefits: - Stay healthy and happy with our comprehensive medical, dental and vision plans. - You can also choose from FSA or HSA options to suit your needs. - Save for your future with our 401K plan that matches your contributions. - Enjoy paid leave for various life events, such as sickness, disability, or parenthood. - Own a piece of the company with our #Allin Shares Program. Perks: - Take a break from work with our unlimited PTO policy to refresh and recharge. - Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time. - Own a piece of the company with our #Allin Shares Program. - Earn extra cash by referring qualified candidates to join our team. - Access professional and personal support through our employee assistance program. - Work from anywhere with our remote work environment that fosters collaboration and creativity. * - Join a fun and energetic team that values your suggestions and new ideas. - Receive a competitive salary and meaningful opportunities for growth. Learning and Development - Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers. - Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities. - Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels. - Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency. * Based upon business needs