• Lead the development team • Translate business needs to developers • Guide the team with a focus on processes to be followed and priorities to be set • Ensure optimal project delivery • Maintain communication with other teams collaborating on the project

• Design, develop, configure, and maintain ServiceNow applications, workflows, and platform capabilities to support enterprise IT Service Management (ITSM) and service desk operations. • Implement and manage Service Request workflows and Service Catalog offerings, including request intake, automated triage, routing, approvals, and fulfillment processes to streamline service delivery. • Develop and maintain integrations between ServiceNow and enterprise platforms, including monitoring, identity management, and security tools such as Splunk, using REST APIs and data formats such as XML and JSON. • Develop and optimize workflow automation and orchestration within ServiceNow to reduce manual service desk tasks, improve operational efficiency, and enable automated ticket creation and response coordination. • Configure and customize ServiceNow applications, forms, user interfaces, and automation logic to enhance usability and support evolving service management requirements. • Develop dashboards, reports, and operational metrics within ServiceNow to support service desk performance monitoring, operational visibility, and decision-making. • Collaborate with infrastructure, cybersecurity, and platform engineering teams to ensure ServiceNow workflows support incident response, vulnerability management, and operational resilience processes. • Support platform lifecycle activities, including testing, release management, deployment, and implementation of new ServiceNow capabilities and enhancements. • Provide production support and troubleshooting for the ServiceNow platform, resolving defects, maintaining system stability, and supporting end users. • Document system configurations, updates, and operational procedures to ensure accurate technical documentation and knowledge transfer. • Support the implementation of AI-enabled ServiceNow capabilities, including predictive intelligence, virtual agents, automated ticket classification, and intelligent routing.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Strategic Account Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Develop client partner relationships - Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement - Provide feedback to product management about product enhancements that can address customer needs and provide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of pre-sales solution consulting or sales engineering experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence - Travel, as necessary For positions in this location, we offer a base pay of $149,175 - $246,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Own and manage ServiceNow security and risk capabilities within the SMO, serving as the primary BSA for continuous enhancement and platform evolution. • Partner with security, risk, compliance, and business stakeholders to translate requirements into scalable ServiceNow solutions. • Manage and prioritize ongoing enhancement backlogs, maintaining a clear and credible roadmap aligned to risk, regulatory, and business needs. • Design and document functional solutions across ServiceNow Security Operations (SecOps), including Vulnerability Response and Incident Response, as well as Integrated Risk Management (IRM/GRC) and related modules. • Collaborate with architects and developers to guide solution design, integrations, and data flows without owning code delivery. • Support integrations between ServiceNow and security or risk toolsets to ensure accurate, timely data exchange and operational visibility. • Ensure solutions meet governance, security, and compliance standards while enabling efficient delivery. • Support both run-the-business and grow-the-business work beyond security-focused initiatives when capacity and priorities require. • Contribute to broader SMO priorities and leveraging core platform capabilities such as CMDB, CSDM, Employee Center Pro, Asset & Configuration Management, and related ServiceNow services.