• Assisting customers by providing information about products and/or services • Responding to alerts from servers, applications, and network • Monitoring and responding to multiple channels of customer communication including chat, email, and phone • Accurately entering/updating tickets into a ticketing system and calling technicians as required • Supporting the following types of calls: IT Desktop Applications, IT Infrastructure, Customer and End User Service Requests, Application Troubleshooting • Managing alarm events and technical application issues • Supporting/Performing Project Tasks, Requirements and other Operations deliverables as requested

• Provide technical direction and assistance to customers regarding Axalta products • Respond to customer inquiries and troubleshoot painting issues • Work with R&D to trial and launch new products • Communicate data points on paint consumption and inventory • Optimize application characteristics of products

• Assist Thermo Fisher Scientific Healthcare Market Division customers and sales team, resolving issues that impact productivity and revenue generation. • Use good judgment to prioritize tasks and solve problems. • Work with internal, customer, and supplier teams to resolve issues and improve processes. • Direct contact with customers and suppliers; often the face of Thermo Fisher Scientific and HMD. • Knowledge of HMD’s data management system, sales processes, and other internal processes involving Customer Service, Finance, Pricing, and other areas. • Partner with Sales team (Account Managers, District Sales Managers, and Regional Vice Presidents), Marketing team, Contract Administration, and Shared Services departments to enable the sales team to maintain customer loyalty, improve customer satisfaction, improve sales productivity, support key business initiatives, and achieve sales targets. • Resolve issues that impact customer and sales productivity including pricing, shipping, billing, invoicing, backorders, returns, transportation, EDI, order charge, and other defined issues. • Increase sales efficiency by working with different departments in the execution and follow through of sales processes, such as pricing, rebates, standing orders, and quotes. • Produce and distribute internal and external reports to resolve products that are on backorder; research high-priority issues by contacting warehouses and vendors to ship and bill orders. • Process customer-facing Business Reviews and dashboards for customer presentations. • Process history of sales, invoice history, contract models, and other designated reports as requested by the Account Manager. • Accurately record and document support activities and assist in identifying reoccurring issues that require root cause analysis. • Participate in process improvement projects that improve productivity, efficiency, and enhance the customer experience. • Participate in training and development programs as a means of continuous improvement. • Perform other duties as assigned.

• Handle scheduling service requests for the ULS division ensuring services are performed timely and meet customer expectations. • Facilitate customer concerns of issues if vital. • Drive customer solutions. • Oversee the service scheduling process through service completion. • Directly interface with customers to coordinate the scheduling of service. • Establish confirmation communications with the customer as well as post service courtesy calls. • Coordinate and track scheduling timeline with Field Service. • Ensure training and application support activities are coordinated and scheduled. • Facilitate escalation of issues if necessary.