• Serás Asesor(a) de atención digital, ayudando a los usuarios del segmento móvil a través de: • Chat • Correo electrónico • Redes sociales • Tu misión será orientar, acompañar y brindar soluciones, asegurando una excelente experiencia para cada usuario

• Criar e gerenciar páginas no Instagram e TikTok • Produzir e publicar stories diariamente • Elaborar estratégias de conteúdo para redes sociais • Planejar e executar posts alinhados à identidade da marca • Garantir constância, qualidade e organização nas entregas • Trabalhar em conjunto com o time para fortalecer a presença digital da empresa

• Plan, execute, and optimize daily social media content (threads, videos, posts…). • Work on vertical campaigns (e.g. AI for Finance, Citizens, Education…). • Edit short-form content. • Use AI tools to develop comms and innovate content for social media. • Write for various channels and platforms. • Contribute to Mistral AI’s social media strategy and execute it in NA. • Engage with our customers to co-create content about our successes and contribute to our thought leadership efforts (e.g., customizable AI, open models…). • Track the performance of your work (e.g engagement rates, lead generation…). • Build strong relationships with internal stakeholders to gather key information in a fast-paced environment and ensure cross-functional coordination.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Public Relations Intern! About the Role Twilio is looking for a Public Relations and Social Media Intern to join our Global Corporate Communications team. This isn’t just about monitoring feeds—it’s a high-impact role where you’ll dive headfirst into corporate storytelling, media relations, and social media strategy. You will be part of the team helping to craft Twilio's narrative and share how our technology is powering the future of customer engagement. If you’re a sharp writer who knows how to spot a trend and turn technical concepts into relatable news, we want to hear from you. What You’ll Gain - Professional Growth: Real-world experience in a global communications department at a leading technology company. - Strategic Storytelling: Gain experience translating complex technical innovation into compelling narratives for global audiences. - Mentorship: Direct reporting line to the Global Communications team with a focus on your professional development and networking. Responsibilities - Media Relations & Content Support - Monitor daily news coverage to help identify new stories; daily social listening to help Twilio’s corporate channels jump on to social trends or enter into the conversation. - Draft press releases, plans, social media posts, blog posts, and briefing documents that translate complex technical concepts into engaging stories for reporters and the public. - Strategy & Research - Research key reporters and publications across tech, business, and vertical trade media to identify new opportunities for engagement. - Assist in identifying and applying for industry awards and speaking opportunities that elevate Twilio’s executive profiles and brand authority. - Operations & Global Coordination - Assist in scheduling social media posts across corporate channels, monitoring community sentiment/engagement, and tracking performance metrics for social campaigns. - Assist with administrative tasks including scheduling team meetings, and organizing assets and files. - Help maintain internal PR databases, track project timelines, and assist with tracking coverage. - Support the coordination of PR and social media activities with the broader Marketing org to ensure a consistent global message. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required - Currently pursuing or completed a Bachelor's or Master’s degree in marketing, communications or related field - Interest in Public Relations/ Corporate Communications - Interest in the tech industry, specifically B2B companies - Exceptional written and verbal communication skills - Ability to multitask and thrive in a fast-paced environment - Strong research, critical-thinking, and organization skills - Passion for technology and how it solves real-world problems - Strong desire to contribute to a collaborative team atmosphere, dive in where needed, and learn new skills Desired - Familiarity with PR and social media tools (e.g., Muck Rack, Meltwater, Sprout) - Previous experience working with a collaborative team Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $24.00/hour - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $26.00/hour - Based in the San Francisco Bay area, California: $29.00/hour The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until April 1st, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.