Company Overview We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment. Key Responsibilities - Respond to customer inquiries via phone, chat, and email in a timely and professional manner - Provide basic technical support for software, user access, and general system navigation - Create, update, and resolve support tickets using our ticketing system - Escalate complex issues to appropriate internal teams when necessary - Document all customer interactions and troubleshooting steps accurately - Follow standard operating procedures and contribute to knowledge base updates

About the Opportunity We are seeking organized and motivated individuals to join our team as Remote Travel Coordinators. In this role, you will assist clients with planning and coordinating travel arrangements while ensuring a smooth and enjoyable travel experience from start to finish. This opportunity is ideal for individuals who enjoy travel, organization, and helping others plan memorable trips. Remote Travel Coordinators use established booking platforms and travel resources to assist with reservations, itineraries, and overall travel logistics. Key Responsibilities - Coordinate travel arrangements including flights, hotels, cruises, transportation, and vacation packages - Assist clients with travel planning and destination recommendations based on their preferences - Organize and maintain detailed travel itineraries and reservation confirmations - Communicate with travel suppliers and partners to confirm bookings and availability - Provide guidance on travel schedules, documentation requirements, and trip details - Maintain accurate records of bookings, payments, and client communications - Assist travelers with questions or itinerary adjustments when needed - Stay informed about travel promotions, supplier updates, and destination information Qualifications - Strong organizational and communication skills - Ability to manage multiple travel requests and details simultaneously - Customer-service mindset with attention to detail - Comfortable working independently in a remote environment - Basic computer skills and familiarity with online systems - Interest in travel, tourism, hospitality, or logistics - Previous experience in customer service, travel planning, hospitality, or coordination is helpful but not required What You’ll Gain - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop skills in travel planning and coordination - Supportive team environment focused on professional growth - Potential travel-related incentives and industry perks Additional Information This role offers a flexible work structure and provides the tools and training necessary to support travelers with organizing and coordinating their trips. Applicants should be comfortable communicating with clients and travel partners through digital platforms while working in a remote environment. $40,000 - $70,000 a year

Job DetailsJob Location: Remote - Stamford, CTSalary Range: $23.00 - $26.00 HourlyAbout Lovesac We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live. Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life. About our Culture At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches. By prioritizing work-life balance and flexible schedules, we help people find great fulfillment in their careers and their lives. About the Role As a Tech Customer Service Coordinator, you will play a key role in providing expert support for Tech-enabled products, ensuring a seamless customer experience. You will be responsible for handling customer inquiries, troubleshooting technical issues, and supporting both customers and internal teams with clear and effective communication. Your ability to digest complex technical information and provide solutions will help drive customer satisfaction and product success. This position is remote. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed. What You’ll Do Serve as the primary point of contact for Tech-related customer inquiries, providing timely and accurate resolutions. Assist customers with troubleshooting technical issues, guiding them through solutions for firmware updates, app support, and product functionality. Handle escalations, ensuring professional and effective resolution of complex customer concerns. Work closely with StealthTech Product Development and Operations Teams to stay informed on updates and translate technical information into clear, customer-friendly communication. Provide ongoing training and support to internal customer service teams, ensuring consistent knowledge and troubleshooting expertise across all channels. Assist in scheduling StealthTech Pro appointments, ensuring timely service and customer satisfaction. Monitor and analyze customer feedback to identify trends, escalate recurring issues, and recommend improvements to enhance the customer experience. Maintain and update internal and external support materials, ensuring consistency and reliability across all teams. Collaborate with marketing and sales teams to help promote StealthTech features and assist in driving adoption among customers. Utilize Glady reporting and other tools to track and ensure service level agreements (SLAs) are met or exceeded. Participate in special projects, team meetings, and initiatives to improve overall service operations and knowledge-sharing. Perform other duties as assigned by management. Who you Are: Our Lovesac Values: Core Values: Top Ambition, Willing to Sweep Floors, Grit, Table-Stake Values: Positive, Passionate, Collaborative, Flexible, Self-Starting, Self-Aware, Candid, Empathetic, Inclusive, Insatiable Learners Our Lovesac Core Competencies: Builds Customer Centricity Drives Remark-able Results Collaborates Effectively Makes Good Decisions Demonstrates Self-Awareness QualificationsRequirements Minimum of 3 years of experience in a technical service role, with a track record of contributing to complex technical projects and teams. 18 years of age or older. High-School Diploma or equivalent required. Strong technical acumen with the ability to translate technical concepts into actionable guidance. Excellent communication and interpersonal skills for engaging stakeholders across departments. Demonstrated experience in customer service management, leveraging technology to enhance customer experiences. Familiarity with CRM systems, ticketing platforms, and modern customer service technologies. Strong problem-solving skills and a proactive approach to addressing challenges. Passion for innovation with a customer-centric mindset. Ability to multitask and manage priorities in a fast-paced environment. Proficiency in order management systems and Microsoft Office Suite. Must be able to answer and respond to telephone calls up to 95% of workday. Must be able to handle customer concerns and grievances and find solutions to ensure satisfaction. Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines. Must be able to work flexible hours including evenings, weekends and holidays. Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings, vendor visits, store visits). Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times. Must demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position requires the following actions on more than an occasional basis; bending, twisting, kneeling, reaching, standing, sitting, stooping, walking, crawling, climbing. Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents. Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies. Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law. Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: accommodations@lovesac.com. Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store https://www.lovesac.com/showroomlocator! Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Customer Service Representative 1 – Site Visit Scheduler - in North Carolina (Remote) Overall Responsibilities: Requires call center work with daily interactions with providers and other staff. Accuracy and attention to detail are very important. Great customer service is a must. Specific Responsibilities: - Answering phone calls and calling providers - Scheduling appointments - Attention to detail and accuracy - Ability to take good notes based on discussions with providers - Great customer service - Working in Excel, Outlook and Word Required Skills: - Microsoft Office Products including Excel, Outlook, Word etc. - Spatial skills - Time management - Professionalism - Accuracy Experience Preferred: - Scheduling Appointments - Customer Service - Medical Office/Insurance Remote Work Statement This position is a remote, work from home position. SSO is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at SSO, you must: - be available during your set working hours - have a safe, private, and distraction-free environment in which to complete your work, and - be able to give your full attention to the completion of your SSO job duties Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.