• Lead quality assurance and training programs supporting healthcare operations. • Develop and maintain standardized onboarding and certification programs for claims and/or contact center teams. • Conduct QA audits, side‑by‑side coaching, and training sessions to improve operational performance. • Support underperforming teams through targeted training and QA interventions. • Establish and maintain QA scorecards and ensure consistent scoring standards. • Participate in internal and client-facing calibration sessions to align quality expectations. • Analyze QA trends and identify root causes for errors, performance gaps, and training needs. • Partner with Operations leaders to implement improvement initiatives. • Track and report QA performance, training completion, and certification results. • Ensure training and QA processes comply with HIPAA and client-specific requirements.

• Support daily operations of the store, motel, and POL services • Deliver excellent customer service and maintain positive community relationships • Assist with staff scheduling, recruitment, and training activities • Contribute to a safe, clean, and well-organized workplace • Handle monetary transactions responsibly and accurately • Support inventory management, pricing, and ordering • Gain experience preparing reports and providing information to the finance team • Participate in community engagement activities that promote TIC operations

• Own the day-to-day operational support for partner, channel, and reseller motions (deal registration, approvals, pricing, workflows, agreements, exception handling) • Partner with leadership to operationalize partner programs and tiers (benefits, discounts, incentives, requirements) and ensure they are reflected accurately in systems and processes • Maintain and execute reseller agreements, including standard and non-standard terms impacting bookings, margins, and commissions • Create and maintain internal and external documentation and training on partner processes (deal reg, marketplace flows, fees, approvals) ensuring clarity for internal teams and partners • Support joint solution and co-selling motions between direct sales and partners, ensuring clear rules of engagement and attribution • Serve as a key business owner for partner-related data, processes, and systems (Salesforce, CPQ, partner portals, co-selling tools, marketplace integrations) • Support the operational workflows for marketplace transactions (AWS, Azure, GCP), including offer creation, credit/ license allocation, and system support. Ensure correct product mapping, pricing, discounts, and fees are reflected in marketplace offers and internal systems. • Build and maintain dashboards and reporting for partner performance (pipeline, bookings, ACV, margins, marketplace volume). Partner with Finance and Accounting to ensure accurate recognition of reseller business. • Analyze partner and channel performance to identify gaps, opportunities, and process improvements that increase productivity and profitability. • Ensure that partner fees, discounts, rebates, and incentives (MDF, SPIFFs, referral fees, marketplace fees, etc.) are correctly set up, tracked, and reconciled • Define and maintain data standards for partner accounts, contacts, registrations, and opportunities to ensure clean reporting

• Review pre-generated lead lists and verify each lead against defined qualification criteria • Ensure leads meet client-specific Ideal Customer Profile requirements before they move forward • Flag inaccurate, incomplete, or disqualified leads with clear documentation • Follow standardized operating procedures for lead quality checks consistently and without shortcuts • Validate core data points including company and contact location, LinkedIn profile accuracy and matching to the correct individual, and email validity using provided verification tools • Identify patterns in data errors and surface them to the team for process improvement • Maintain high data integrity and low error rates across all reviewed leads • Maintain clean, organized documentation and tracking of all reviewed leads • Keep spreadsheet-based workflows current and accurate throughout each shift • Support additional operational tasks as needed and respond to process updates quickly