• Performs activities related to cloud systems verification and validation - functional test, timeline analysis, detail trade studies, requirements allocation and interface definition studies for hardware and software specifications • Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes • Responsible for systems functionality, performance, and configurations issues

This is a remote office opportunity. The Quality Analyst IV oversees work performed by the Outpatient audit program to ensure that EXL’s standard of accuracy is met. Audits are performed by validating the accuracy of the coding billed in relation to the medical documentation. The coding auditor determines if a discrepancy exists in the coding and documents the findings. The quality analyst undertakes a quality review of random and targeted coding audits to check the accuracy and completeness of audits performed. A brief coding/auditing assessment may be included as part of the interview process EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers. EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

• Functional and disciplinary leadership of an international Quality team of approximately 20 employees, including direct line management of a Head-level position. • Overall responsibility for global quality assurance in collaboration with contract manufacturers (CMOs), suppliers, and strategic partners. • Development and implementation of the global quality strategy for CMO and partner management, taking into account regulatory requirements and company objectives. • Ensure that external collaborations are managed efficiently within defined quality and control frameworks. • Oversee and prioritize quality-relevant activities across the international partner and supplier network. • Responsible for planning, monitoring, and adherence to quality-related budgets within the area of responsibility. • Ensure compliance with international regulatory standards and internal quality requirements. • Provide operational support on complex quality issues in collaboration with external manufacturers and partners. • Drive the development and optimization of quality-related processes and plan and conduct internal and external audits to ensure regulatory compliance. • Evaluate and audit contract manufacturers and identify and mitigate potential risks in manufacturing processes.

Job Summary The Pharmacy QA Specialist plays a critical role in the pharmacy review process, supporting PBM clients by ensuring the accuracy, completeness, and quality of pharmacy-related determinations and documentation. This role is responsible for coordinating with clients, pharmacists, and internal teams to ensure that all reviews are completed in accordance with client requirements, regulatory standards, and turnaround time expectations. In addition to standard QA responsibilities, the Pharmacy QA Specialist provides subject matter expertise related to pharmacy benefits, medication reviews, and PBM processes, and serves as a resource for non-pharmacy QA staff on medication-related questions. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. All employees are expected to maintain a positive working environment that promotes client satisfaction and high-quality outcomes. Major Duties & Responsibilities Client Interaction - Provide regular status updates to PBM clients regarding case progress and completion timelines - Evaluate the quality and completeness of pharmacy reviews to ensure alignment with client policies, formularies, and regulatory requirements - Ensure that determinations are supported by appropriate clinical and/or formulary rationale - Clarify ambiguous or incomplete requests with clients - Distribute final determinations in accordance with client-specific requirements - Manage and execute clarification and addendum requests from clients - Follow up with clients for missing or incomplete information necessary to complete reviews Reviewer / Pharmacist Interaction - Work directly with pharmacists and/or reviewers to ensure all client questions are addressed accurately - Ensure determinations are supported by appropriate clinical guidelines, formulary rules, and PBM policies - Conduct follow-ups to ensure timely completion of reviews - Provide feedback to pharmacists regarding documentation quality and completeness - Issue clarification requests when additional rationale or information is required - Ensure final documentation is complete, approved, and properly attributed prior to release Report / Case Review - Review each case for accuracy, including medication details, dosing, clinical rationale, and documentation quality - Ensure compliance with applicable state, federal, and client-specific PBM requirements - Verify adherence to client-specific workflows, including prior authorization, appeals, and exception processes - Ensure all special handling instructions are followed prior to case release Education / Credentials - Active Pharmacy Technician Certification (CPhT or equivalent) required - State Pharmacy Technician registration/licensure (if applicable) required - Associate or Bachelor’s degree preferred Job Relevant Experience - Experience in a PBM, managed care, pharmacy operations, or healthcare setting required - Experience with prior authorizations, formulary review, or medication review processes required Job Related Skills / Competencies - Strong understanding of pharmacy terminology, medications, and PBM workflows - Ability to interpret clinical guidelines, formularies, and coverage criteria - Excellent communication skills (written and verbal) - Strong attention to detail and quality standards - Critical thinking and problem-solving abilities - Ability to manage time effectively and meet strict deadlines - Proficiency in computer systems and documentation platforms Working Conditions / Physical Demands - Prolonged periods of sitting and computer work - Ability to perform standard office functions Work From Home Requirements - Reliable high-speed internet connection - Ability to maintain a secure and uninterrupted work environment