• Advanced administration and lifecycle management • Full management of critical instances, including installation, configuration and application of Critical Patch Updates (CPU) and Release Updates (RU) with a focus on Zero Downtime • Multitenant architecture: administration of CDBs and PDBs (provisioning, cloning and migration) • Performance, tuning & troubleshooting • Cluster administration, instance management and troubleshooting of interconnect/Grid Infrastructure issues • Configuration and monitoring of Disaster Recovery environments (Physical/Logical Standby), performing switchover and failover procedures safely • Complex backup strategies using RMAN (incremental backups, block media recovery, instance duplication) • Configuration of Oracle-specific kernel parameters • Management of HugePages, process limits and file system optimization for databases • Query analysis • Monitoring and maintenance strategies for tables and indexes (VACUUM/ANALYZE) to prevent performance degradation and excessive disk usage • Implementation and tuning of PgBouncer or PgPool-II for efficient connection management

• Collaborate in executing agent certifications for your assigned program(s) • Coordinate learning activities and resources while ensuring established best practices • Develop and deliver content based on accepted learning principles • Analyze class results and previous trends to adjust delivery activities • Work closely with ART leadership and cross-functional partners • Mentor new members of the team including contract facilitators • Deliver certification content in an engaging manner

• Partner with business stakeholders to optimize and support enterprise applications across CRM, ERP, and engineering systems • Own day-to-day application support for Salesforce and SolidWorks environments • Support underlying SQL Server databases and light server maintenance activities • Serve as a key technical liaison between business users and IT, ensuring application reliability, data integrity, and system availability • Provide configuration, user support, troubleshooting, and system administration for CRM and engineering applications • Support integrations and data flow between Salesforce, SolidWorks, ERP, and other business systems • Partner with business units to gather requirements, analyze workflows, and recommend technology solutions • Assist with database management activities such as backups, indexing, and data integrity checks • Conduct system testing and regression validation for new features, integrations, and releases • Provide end-user training and support for new or enhanced systems • Develop functional and technical documentation • Proactively identify opportunities to improve system reliability and operational efficiency.

• Ensure that all internal processes are followed correctly and consistently. • Assist in the creation of audit programs and plans for clients and upcoming audits. • Support evidence classification, review, and sampling activities. • Take detailed notes during audits and assist in preparing high-quality reports. • Send recap and follow-up communications as required. • Collect statistics and support KPI reporting. • Communicate effectively with stakeholders at all organizational levels using professional language and terminology. • Maintain ethics, fairness, and accuracy in all audit documentation and reporting. • Protect the confidentiality of personally identifiable information (PII) and intellectual property (IP) belonging to both the firm and clients. • Demonstrate professionalism and responsibility in all interactions.