• Helping patients understand financial responsibility in a helpful and non-threatening manner • Taking inbound and making outbound calls to patients regarding outstanding balances • Meeting or exceeding established metric goals • Following established procedures to resolve patient account balances: Identifying consumer payment plans • Utilizing call scripts provided • Setting up consumer payments over the phone • Documenting all conversations electronically on company and/or client systems • Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable • Providing information to Client Services as needed • Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

• Provide clinical support through a variety of communication platforms including phone, remote computer access systems, and texting platforms • Provide clinical support to sleep labs according to the preset policies and procedures developed by the area’s medical director • Assist Physicians with editing report and interpretation templates in our Electronic Medical Record (EMR) systems • Provide training for the night clinical support staff as needed • Provide technical support to sleep center staff • Provide training to client staff, physicians, and Medbridge employees • Provide support for HST patients, including follow up calls to assure patients receive equipment • Help to develop clinical operations procedures to improve current standards for diagnostic sleep centers • Evaluating study data quality for in lab and HST studies • Score HST, MSLT, MWT, PSG, SPLIT, and PAP studies • Analyze data that has been acquired during the polysomnographic (sleep) study • Review and train employees on Lab Retriever functions, sleep software, and scoring processes • Perform quality assessments on technologist scoring and acquisitions • Produce comprehensive reports and forward them to the interpreting physician for interpretation • Comply with applicable laws, regulations, guidelines, and standards regarding safety and infection control issues • Other clinical duties as required • Maintain strict confidentiality

• Communicates with patients via inbound and outbound phone calls • Provides knowledgeable answers to questions regarding medical bills and accounts • Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements) • Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. • Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly • Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

• Answers inbound calls from members and providers • Handles inbound customer service inquiries and problems via telephone and email • Inputs data and provides a high level of customer service • Identifies, evaluates and prioritizes caller needs, questions and concerns • Formulates plans of resolution and responds appropriately and efficiently • Maintains and restores customer satisfaction and partners with other teams as needed • Performs problem analysis, problem determination and recommends resolutions • Proactively educates callers on program benefits • Meets or exceeds established call center metrics, attendance standards and quality levels • Develops rapport with callers and appropriately adjusts communication style