• Respond to requests from B2B gaming providers and provide timely status updates within established SLA’s • Track issues using a ticketing system to ensure quick resolution and proper follow-up and documentation • Manages and coordinates urgent and complicated support issues • Cooperating with various IT support teams inside the company on user-related queries

• The Records Manager is responsible for the overall implementation and maintenance of NERC’s document management and record retention policies. • This role covers the process of managing and supporting the creation, maintenance and retention of records, and has a lead role in developing and implementing the document management strategy for the organization. • Lead the design, implementation, and maintenance of the company’s document management and records retention policies and related procedures, working closely with the IT department to ensure the deployment of necessary supporting technology and with the Legal department to ensure compliance with applicable internal policies and legal requirements. • Work with the Document Management Steering Committee and NERC management to ensure that the effective implementation of information management is aligned with the organization’s strategic goals and business performance needs. • Partner with Enterprise Risk Management to lead the planning and development of strategies for addressing NERC’s evolving information management needs, including adopting a data-driven, pro-learning and digital first culture. • Develop, implement, and maintain clear document management process/procedures, guidelines, and best practices that enable efficiencies, support adoption, and are compliant with applicable legal and regulatory requirements. • Conduct regular reviews of the effectiveness of the document management program to identify opportunities for improvements and any identified control weaknesses. • Work with the Communications and Training departments to brand and regularly communicate to the organization about the document and records management program. • Work with Human Resources and Training Departments to ensure ongoing education and training of company personnel on document management policies and procedures. • Provide management oversight of the Document Coordinators regarding the implementation and the company’s document management and records retention policies.

• Acquire new National Account clients in the foodservice industry through strategic prospecting and consultative selling methods. • Manage & Grow National Account portfolio by developing and delivering customer level annual sales plans. • Understand the impact of sales and financial decisions on the company & the national account’s P&L. • Execute existing contracts and own the renewal, solidify and expand existing customer relationships. • Cultivate and maintain effective business relationships with key decision makers (e.g., food safety, economic buyers, operations). • Collaborate with internal resources such as Marketing, R&D and the sales leadership team to define overall sales strategy, and to develop solutions responsive to the client’s business. • Apply restaurant research insights and trends to provide compelling solutions based on Sani Professional’s business strengths. • Through CRM, maintain customer and prospective customer profiles, document sales activities, maintain pertinent documents such as proposals, supply agreements, and profitability reports. • Perform all other duties as needed or required to maintain and grow profitable business within the assigned account base.

• Responsible for Person-centered Planning to develop an Individual Plan of Service • Provide on-going linking, coordinating and monitoring of services • Work full-time, Monday through Friday, 8:00 am to 5:00 pm • Requires travel including overnights, as part of the responsibilities