• Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships. • Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance. • Anticipate client concerns and proactively address potential challenges. • Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection. • Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies. • Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle. • Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance. • Use data to drive process improvements and make recommendations for enhanced efficiency and profitability. • Investigate and resolve any escalated billing or collection issues promptly. • Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns. • Ensure timely follow-up and resolution of denied or rejected claims. • Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge. • Recommend process improvements and implement best practices to optimize the RCM workflow. • Contribute to internal process documentation and training materials.

• Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships. • Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance. • Anticipate client concerns and proactively address potential challenges. • Oversee the entire revenue cycle process, including charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow-up. • Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection. • Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies. • Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle. • Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance. • Use data to drive process improvements and make recommendations for enhanced efficiency and profitability. • Investigate and resolve any escalated billing or collection issues promptly. • Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns. • Ensure timely follow-up and resolution of denied or rejected claims. • Stay up-to-date with industry trends, regulations, and technologies to maintain a competitive edge. • Recommend process improvements and implement best practices to optimize the RCM workflow. • Contribute to internal process documentation and training materials.

• Make 120–200 outbound calls daily to prospective students from warm and cold lists. • Conduct high-energy phone consultations to identify goals, build rapport, and recommend training programs. • Manage your pipeline through a CRM with disciplined notes, tasks, and follow-ups. • Close sales in a short cycle (same-day to 7 days) using ethical persuasion and student-first judgment. • Consistently meet or exceed monthly enrollment and revenue targets. • Collaborate with peers and leaders to improve scripts, objection handling, and conversion rates. • Represent ISSA’s mission and brand with integrity and enthusiasm.

• Create and execute a tailored plan to achieve corporate objectives within new and existing client accounts • Manage the full sales cycle from prospecting through deal closure • Partner closely with Solutions Engineering, Sales Operations, Legal, Customer Success • Deliver compelling product demonstrations to prospective customers • Stay informed on competitor offerings, industry trends, and product innovation • Foster strong, clear communication with management, customers, partners, and internal teams • Accurately forecast pipeline activity and successfully close new business • Drive new revenue by building and managing a robust pipeline • Travel as needed within the UK region to support sales efforts