Role Description The Environment Agency (EA) is fully committed to having an inclusive workforce to reflect the communities we serve. We don't just talk about diversity; we seek it, embrace it, and live it, for the benefit of our staff, our communities, and our environment. We are recruiting three Business Support Advisors for a new business management team within Planning and Place. This team will ensure we use funding effectively, and meet the evaluation, monitoring and reporting requirements of our spending review settlement and wider EA corporate frameworks. These roles involve fast‑paced, varied work supporting the Portfolio and Business Manager and senior team members. You will help to assure senior leaders in the EA and Defra on progress against the Spending Review Delivery Plan, wider business plans and other corporate requirements. - Co-ordinate and deliver key business needs across: - Governance - Financial forecasting - Monitoring and reporting - Future funding bids - Risk management - Benefits realisation - Evaluation and monitoring - Business performance monitoring and reporting - Data management - Business planning We are seeking motivated individuals with specialist knowledge and a strong track record in any of these areas. You will work across all Planning and Place teams and with wider EA colleagues involved in business planning, so excellent collaboration, communication and engagement skills are essential. Technical knowledge of spatial planning is not required, but it may be beneficial. Most importantly, you will bring genuine enthusiasm for supporting the organisation to deliver the government’s growth mission. Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training, and alternative working arrangements will be available to support you with your incident role. Qualifications - Specialist knowledge in business management areas - Strong track record in relevant fields - Excellent collaboration, communication, and engagement skills Requirements - Availability to respond to incidents - Willingness to undertake training for incident roles - Ability to support business continuity during incidents Benefits - Additional payment for incident roles - Full training provided - Alternative working arrangements available

• Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience • Coordinate and schedule client meetings, check-ins, and follow-ups • Collect and summarize client performance data, feedback, and usage trends • Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently • Help maintain strong client relationships through consistent communication • Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities • Support renewal processes with relevant data and documentation • Identify clients suitable for testimonials or case studies in collaboration with marketing • Assist onboarding and implementation teams to ensure smooth client transitions • Support identifying growth opportunities within existing accounts • Gather and share client feedback to improve products and services • Contribute to internal documentation and reporting for continuous improvement

• Ignite and guide the relationships between our studios and clients. From sourcing, proposal building, and negotiation to issue resolution. • Seek and maintain relationships with the entire gaming industry. • Find new avenues and opportunities for our Create Studios. • Uphold quality in our responses and communications as well as owning the RFP responses of our studios. • Nurture our existing development relationships. • Communicate clearly and transparently, keeping the wider teams informed. • Uphold the quality of work our studios provide.

• Aggressively prospect and generate new business leads to achieve and exceed sales quotas. • Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue. • Manage and grow client relationships using HubSpot CRM, ensuring high levels of satisfaction and retention. • Analyze client needs and market trends to tailor business development strategies. • Collaborate with sales and technical teams to align solutions with client requirements and business goals. • Represent the company at industry events, identifying opportunities for business expansion. • Provide regular updates on business development activities and progress toward goals.