• Monitor AWS services and infrastructure for availability, performance, and alerts. • Provide Level 1–2 support for cloud-related issues. • Perform basic AWS operations such as EC2 checks, S3 access reviews, IAM updates (guided), and CloudWatch alarm investigations. • Troubleshoot incidents and escalate complex issues to senior engineers when needed. • Execute routine system checks, maintenance actions, and operational tasks. • Document steps, troubleshooting actions, and known issues for internal knowledge bases. • Work closely with senior engineers to learn best practices and operational standards. • Participate in a rotating support schedule (08:00–16:00, 4 weekdays + 1 alternating weekend day).

• Monitor and troubleshoot AWS infrastructure across compute, storage, database, and networking layers. • Handle Level 2–3 cloud incidents with minimal supervision. • Implement improvements to system reliability, automation, and performance. • Work with Terraform, CloudFormation, or scripting to maintain infrastructure as code. • Optimize cloud costs, resource utilization, and security posture. • Conduct root cause analyses for recurring issues and propose long-term fixes. • Collaborate with DevOps, engineering, and development teams on operational enhancements. • Maintain runbooks, documentation, and operational standards.

• Monitor and troubleshoot AWS infrastructure across compute, storage, database, and networking layers. • Handle Level 2–3 cloud incidents with minimal supervision. • Implement improvements to system reliability, automation, and performance. • Work with Terraform, CloudFormation, or scripting to maintain infrastructure as code. • Optimize cloud costs, resource utilization, and security posture. • Conduct root cause analyses for recurring issues and propose long-term fixes. • Collaborate with DevOps, engineering, and development teams on operational enhancements. • Maintain runbooks, documentation, and operational standards. • Shift: 7:00 AM – 3:00 PM PHT, 5 days per week on a rotating schedule: Week A: Mon–Fri (weekends off); Week B: Wed–Sun (Mon–Tue off)

• Designing and operating secure, scalable Azure infrastructure across multiple environments - IaaS and PaaS • Owning Infrastructure as Code standards in Terraform and/or Bicep and building automated, repeatable deployments • Building and maintaining CI/CD pipelines in Azure DevOps or GitHub Actions for reliable infrastructure delivery • Developing PowerShell automation to eliminate manual operational work - Python experience a plus • Implementing Azure security controls, including RBAC, Azure Policy, Defender for Cloud, and secure networking patterns in a regulated healthcare environment • Leading root-cause analysis and strengthening monitoring using Dynatrace, Azure Monitor, and Log Analytics • Supporting high-availability and disaster recovery designs for production workloads • Mentoring engineers and contributing to architectural decisions and cloud platform standards