iTalent PLUS

• Conduct AML and Responsible Gaming reviews in line with internal policies and regulatory requirements. • Perform KYC, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) checks. • Monitor customer transactions and account activity to identify potential risks or suspicious behaviour. • Review customer accounts, investigate cases, and escalate where appropriate. • Process withdrawal requests and payment-related reviews. • Support Responsible Gaming interactions and account restrictions. • Maintain accurate records and case documentation. • Communicate effectively with customers and internal stakeholders. • Provide occasional email-based customer support when required. • Assist with operational projects and continuous process improvements.

• Develop and execute the company's global marketing strategy. • Define and strengthen the company's brand positioning within the international iGaming market. • Establish, develop, and scale the marketing function in line with business objectives. • Create marketing processes, reporting structures, and KPI frameworks. • Manage and mentor internal marketing resources and external partners where required. • Align marketing initiatives with commercial and product objectives. • Lead B2B marketing initiatives aimed at increasing brand awareness and market visibility. • Develop and execute PR, content, social media, and thought leadership strategies. • Strengthen the company's presence across key industry channels and publications. • Identify opportunities to enhance brand recognition among operators, aggregators, and industry stakeholders. • Develop go-to-market strategies for new game launches and product releases. • Create launch plans and promotional campaigns to maximise visibility and engagement. • Translate game mechanics, product features, and differentiators into compelling marketing materials. • Collaborate closely with Product and Commercial teams to ensure effective product positioning. • Support the successful introduction of new games across global markets. • Manage the company's participation in international exhibitions, conferences, and networking events. • Coordinate pre-event, onsite, and post-event marketing activities. • Maximise brand exposure and lead generation opportunities through industry events. • Monitor and analyse marketing performance across all channels. • Track KPIs related to brand awareness, lead generation, engagement, and campaign effectiveness. • Utilise data-driven insights to optimise marketing performance and ROI. • Produce regular reporting and strategic recommendations for senior leadership.

• Identify, engage, onboard, and support strategic partners, including resellers, integrators, and technology partners across Europe • Develop and maintain a healthy partner pipeline • Ensure partners have the resources, guidance, and support needed to successfully promote and implement the company's solutions • Foster long-term relationships that contribute to business growth and market expansion • Serve as a primary point of contact for clients and partner-related queries • Coordinate responses and resolutions across internal teams • Build strong client relationships through proactive communication and support • Collect structured feedback from partners and clients regarding product usage, challenges, requests, and opportunities • Collaborate with internal stakeholders to ensure projects, implementations, and partner initiatives remain on track • Maintain and update partner resources, training materials, playbooks, and client-facing documentation

• Conduct comprehensive market and competitor analysis, identifying leading operators, market trends, customer behaviour, acquisition strategies, and key growth opportunities. • Assess payment infrastructure and payment-related risks, including local payment methods, banking solutions, card acquiring, and cryptocurrency options. • Recommend suitable payment strategies and introduce potential partners where relevant. • Evaluate the current regulatory and enforcement environment, highlighting operational risks, restrictions, and market-specific considerations. • Develop a market acquisition strategy covering affiliate partnerships, KOLs, Telegram communities, SEO opportunities, and other relevant acquisition channels. • Review product localisation requirements, including language, cultural considerations, payment preferences, CRM strategies, and customer segmentation. • Support go-to-market planning by identifying organisational requirements, resource gaps, and key hires needed for a successful launch. • Deliverables include a detailed market intelligence report, payment infrastructure and partner recommendations, regulatory and risk assessment report, customer acquisition and marketing strategy, product and localisation review, and go-to-market strategy.

• Identify, prospect, and engage online casino operators • Generate new business opportunities through outbound sales activity, networking, referrals, and industry events • Build relationships with key decision-makers including Commercial Directors, Casino Managers, Product Managers, and C-Level executives • Conduct product demonstrations and commercial presentations to prospective clients • Lead commercial discussions and negotiations through to contract signature • Develop and execute sales strategies to drive revenue growth and market expansion • Maintain an active sales pipeline and provide accurate forecasting through the CRM system • Represent the company at industry exhibitions, conferences, and networking events • Stay up to date with industry trends, competitor activity, and market developments • Achieve and exceed individual sales and revenue targets.

• Develop, implement, and maintain the organisation’s information security strategy and cybersecurity framework. • Establish security policies, standards, and governance structures to protect systems, infrastructure, and data assets. • Ensure alignment of security practices with operational objectives and the broader technology roadmap. • Own the reliability and scalability of the organisation’s cloud infrastructure, including container orchestration, CI/CD pipelines, observability, and disaster recovery. • Design and maintain infrastructure-as-code (IaC) across AWS or equivalent cloud platforms, ensuring reproducibility, auditability, and least-privilege access. • Build and optimise CI/CD pipelines to enable fast and secure deployments, including Docker build caching, multi-stage builds, and automated testing gates. • Establish SLOs, SLIs, and error budgets, while leading incident management and on-call practices. • Architect and maintain disaster recovery and business continuity plans, including cross-region failover and backup strategies. • Drive cloud cost optimisation while maintaining high performance and security standards. • Identify, assess, and manage cybersecurity risks across the organisation’s technology environment. • Implement risk mitigation strategies and security controls to protect critical infrastructure and digital assets. • Monitor emerging cyber threats and vulnerabilities that could impact operations or infrastructure. • Oversee monitoring, detection, and response processes for cybersecurity incidents and vulnerabilities. • Coordinate incident response activities, ensuring proper investigation, containment, and remediation. • Support the development and maintenance of incident response plans and procedures. • Oversee security frameworks related to digital assets, wallets, and transaction infrastructure where applicable. • Support safeguards that protect wallet systems, transaction flows, and overall platform integrity. • Collaborate with Risk, Fraud, and Product teams to strengthen controls against abuse, account compromise, and system manipulation. • Ensure alignment with relevant regulatory obligations, compliance requirements, and industry standards. • Support internal and external audits, risk assessments, and compliance reviews. • Maintain oversight of data protection, security controls, and governance frameworks. • Promote a strong culture of security awareness through training, guidance, and knowledge-sharing initiatives. • Identify opportunities to enhance the organisation’s cybersecurity posture through improved tools, processes, and practices.

• Product Quality Assurance • Test product features including deposit flows, withdrawal processes, and gameplay functionality • Verify platform performance across different devices and user journeys • Ensure all website content is accurate, clear, and aligned with internal standards • Follow structured testing procedures provided by the business • Identify and report bugs, inconsistencies, and improvement opportunities • Payments & Competitor Benchmarking • Analyse deposit and withdrawal flows across the client’s platforms and competitor websites • Evaluate different payment methods and user experience journeys • Compare payment processes including speed, UX, limits, and communication • Prepare structured reports highlighting insights and recommendations • Translations & Content Review • Review and proofread translated content to ensure accuracy, clarity, and appropriate tone • Support content creation in line with brand guidelines • Ensure website content is correct and appropriate for the target markets • Competitor Research & Website Improvements • Conduct competitor analysis on features, promotions, UX, and content strategies • Identify industry trends and potential opportunities for improvement • Provide structured recommendations to enhance the website experience and customer journey • Telegram Community Research • Identify and analyse leading Telegram communities in target markets • Evaluate communication style, tone, messaging structure, and engagement approaches

• Test product features including deposits, withdrawals, and gameplay functionality • Verify performance across different devices and user flows • Ensure content accuracy, clarity, and alignment with company standards • Report bugs, inconsistencies, and improvement opportunities • Analyse deposit and withdrawal flows for the company’s brands and competitors • Review payment methods and overall user experience • Compare payment speed, limits, UX, and communication • Provide structured reports with actionable insights • Review and proofread translated content for accuracy and tone • Support content creation aligned with brand guidelines • Ensure website content is clear and market-appropriate • Conduct competitor analysis on features, promotions, UX, and content • Identify trends and opportunities to improve websites and customer journeys • Analyse leading Telegram channels in target markets • Evaluate messaging style, tone, structure, and engagement strategies

• Manage and develop strong relationships with partners, ensuring high levels of engagement and satisfaction • Monitor partner performance and analyse data to identify growth opportunities • Develop and implement promotional and strategic initiatives to increase revenue and retention • Identify new business opportunities within existing accounts • Collaborate with internal teams to ensure smooth execution of account strategies • Support product launches and represent the company at industry events

• Act as the main point of contact for partners by providing ongoing support, answering queries, and resolving account-related issues. • Assist with technical inquiries, communicate new features and promotions, and help resolve operational challenges. • Drive the successful launch of new game titles by actively promoting upcoming releases and securing optimal placement within partners’ casino lobbies. • Monitor partner activity on the platform by analyzing player numbers, betting volumes, gameplay frequency, and performance trends, identifying opportunities for growth or additional support. • Focus on sales growth and customer retention through personalized commercial offers, promotional campaigns, and special initiatives. • Collaborate closely with internal teams including marketing, design, finance, integration management, and technical support to ensure smooth partner operations. • Represent the company and present products and services during business trips, conferences, and networking events.