• Capture customer requirements technically, structure them, and translate them into clear implementation plans • Build and roll out fonio setups into production (workflows, logic, data flows, prompts, guardrails) • Implement integrations with third-party systems (APIs, webhooks, CRM, calendar, ticketing, payments, etc.) • Develop small to medium features/glue code to accurately implement customer use cases (including tests/monitoring/logging) • Real-time debugging: calls, flows, data, edge cases — and quick fixes under production conditions • Standardization: reusable templates, best practices, “deployment playbooks” to make setups scalable • Feedback loop into the product: pain points, feature gaps, recurring patterns — prioritized and concrete

• Engineer and maintain a robust, secure, and scalable infrastructure for Axiom Cloud. • Collaborate with engineering teams to define and refine service level objectives. • Contribute to disaster recovery planning, capacity engineering, performance analysis, and system tuning. • Foster best practices for code deployments, aiding in the education of the broader development team. • Roll out tooling and solutions that improve system reliability and reduce manual toil. • Address and remediate service incidents and contribute to postmortems and root cause analyses. • Foster a culture of monitoring, alerting, and observability across the organization.

• Previous experience in a lead DevOps role • Assist on larger projects or run smaller opportunities independently • Technical depth and hands-on implementation experience of various practices and tools in the DevOps toolchain • Comfortable rolling up their sleeves to design and code modules for infrastructure, application, and processes

• Advise customers on their DevOps journey, manage projects independently and also deliver as part of larger teams • Work with customers and partners internalizing their context while using your business and technical skills to design solutions based on requirements and constraints • Work towards customer business outcomes, ensuring there is a strong connection between delivery activities and business objectives • Own and complete key tasks and deliverables, and collaborate with others to define and implement optimal, complete solutions based on stakeholders needs • Guide customers’ technical and investments, maximizing alignment with the platform, and ease of adoption as new services and products become available • Design and deliver solutions that solve for new levels of complexity, scale and performance, and in turn, enable breakthrough innovations. Create and apply frameworks, methods, best practices and artifacts that deliver prescriptive guidance to customers, and publish and present them in large forums and across various media platforms • Experience with seamless/automated build scripts used for release management across all environments • Willingness to travel to client locations and deliver professional services